SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260922-0305 | Sep 22 | NexBridge | Success Rate | 95.0% | 94.8% | 104 | QUEUED | CLOSED |
| SLB-20260922-0304 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.9% | 124 | QUEUED | CLOSED |
| SLB-20260922-0303 | Sep 22 | Glo | Success Rate | 95.0% | 94.5% | 108 | QUEUED | CLOSED |
| SLB-20260922-0302 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 107 | QUEUED | CLOSED |
| SLB-20260922-0301 | Sep 22 | MTN | Success Rate | 95.0% | 94.6% | 109 | QUEUED | CLOSED |
| SLB-20260922-0300 | Sep 22 | NexBridge | Success Rate | 95.0% | 94.9% | 97 | QUEUED | CLOSED |
| SLB-20260922-0299 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.9% | 118 | QUEUED | CLOSED |
| SLB-20260922-0298 | Sep 22 | Glo | Success Rate | 95.0% | 94.6% | 98 | QUEUED | CLOSED |
| SLB-20260922-0297 | Sep 22 | Airtel | Success Rate | 95.0% | 94.7% | 100 | QUEUED | CLOSED |
| SLB-20260922-0296 | Sep 22 | MTN | Success Rate | 95.0% | 94.5% | 105 | QUEUED | CLOSED |
| SLB-20260922-0295 | Sep 22 | NexBridge | Success Rate | 95.0% | 94.9% | 91 | QUEUED | CLOSED |
| SLB-20260922-0294 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.7% | 115 | QUEUED | CLOSED |
| SLB-20260922-0293 | Sep 22 | Glo | Success Rate | 95.0% | 94.8% | 89 | QUEUED | CLOSED |
| SLB-20260922-0292 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 96 | QUEUED | CLOSED |
| SLB-20260922-0291 | Sep 22 | MTN | Success Rate | 95.0% | 94.4% | 101 | QUEUED | CLOSED |
| SLB-20260922-0290 | Sep 22 | Telcos Direct | Success Rate | 95.0% | 95.0% | 80 | QUEUED | OPEN |
| SLB-20260922-0289 | Sep 22 | NexBridge | Success Rate | 95.0% | 94.7% | 88 | QUEUED | CLOSED |
| SLB-20260922-0288 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.9% | 105 | QUEUED | CLOSED |
| SLB-20260922-0287 | Sep 22 | Glo | Success Rate | 95.0% | 94.7% | 84 | QUEUED | CLOSED |
| SLB-20260922-0286 | Sep 22 | Airtel | Success Rate | 95.0% | 94.7% | 87 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 23:23:42 | VAS-1792275817-1D261ACB582B | TELCO | TXN_COMPLETION | 2182.10ms | 500.00ms | Palmpay | Primus VAS | Glo |
| 2026-10-17 | 23:23:42 | VAS-1792275817-1D261ACB582B | AGGREGATOR | TXN_COMPLETION | 1810.87ms | 400.00ms | Palmpay | Primus VAS | Glo |
| 2026-10-17 | 23:23:42 | VAS-1792275817-1D261ACB582B | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | Primus VAS | Glo |
| 2026-10-17 | 23:22:56 | VAS-1792275773-F8E279704057 | TELCO | TXN_COMPLETION | 2312.94ms | 500.00ms | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 23:22:56 | VAS-1792275773-F8E279704057 | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 23:22:44 | VAS-1792275763-B5374F07BAC4 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-17 | 23:22:41 | VAS-1792275758-2EAFF2E9208B | TELCO | TXN_COMPLETION | 2491.58ms | 500.00ms | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-17 | 23:22:41 | VAS-1792275758-2EAFF2E9208B | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-17 | 23:22:36 | VAS-1792275754-F4F7AB7027F1 | AGGREGATOR | TXN_COMPLETION | 2358.56ms | 400.00ms | Access Bank | Telcos Direct | MTN |
| 2026-10-17 | 23:22:36 | VAS-1792275754-F4F7AB7027F1 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Telcos Direct | MTN |
| 2026-10-17 | 23:22:33 | VAS-1792275749-681B221C4976 | TELCO | TXN_COMPLETION | 2469.81ms | 500.00ms | Access Bank | Primus VAS | Airtel |
| 2026-10-17 | 23:22:33 | VAS-1792275749-681B221C4976 | AGGREGATOR | TXN_COMPLETION | 2001.44ms | 400.00ms | Access Bank | Primus VAS | Airtel |
| 2026-10-17 | 23:22:33 | VAS-1792275749-681B221C4976 | MERCHANT | TXN_COMPLETION | 15.00s | 5.00s | Access Bank | Primus VAS | Airtel |
| 2026-10-17 | 23:22:19 | VAS-1792275739-93A111B82DBF | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | NexBridge | Airtel |
| 2026-10-17 | 23:22:10 | VAS-1792275729-9C47532A4F4D | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-17 | 23:22:00 | VAS-1792275719-24798665C8CC | TELCO | TXN_COMPLETION | 736.52ms | 500.00ms | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-17 | 23:22:00 | VAS-1792275719-24798665C8CC | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-17 | 23:21:55 | VAS-1792275714-E262FD12EFD1 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | NexBridge | Airtel |
| 2026-10-17 | 23:21:52 | VAS-1792275709-3226FA905962 | AGGREGATOR | TXN_COMPLETION | 2368.07ms | 400.00ms | Opay | NexBridge | Glo |
| 2026-10-17 | 23:21:52 | VAS-1792275709-3226FA905962 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | NexBridge | Glo |