SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260922-0305 | Sep 22 | NexBridge | Success Rate | 95.0% | 94.8% | 104 | QUEUED | CLOSED |
| SLB-20260922-0304 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.9% | 124 | QUEUED | CLOSED |
| SLB-20260922-0303 | Sep 22 | Glo | Success Rate | 95.0% | 94.5% | 108 | QUEUED | CLOSED |
| SLB-20260922-0302 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 107 | QUEUED | CLOSED |
| SLB-20260922-0301 | Sep 22 | MTN | Success Rate | 95.0% | 94.6% | 109 | QUEUED | CLOSED |
| SLB-20260922-0300 | Sep 22 | NexBridge | Success Rate | 95.0% | 94.9% | 97 | QUEUED | CLOSED |
| SLB-20260922-0299 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.9% | 118 | QUEUED | CLOSED |
| SLB-20260922-0298 | Sep 22 | Glo | Success Rate | 95.0% | 94.6% | 98 | QUEUED | CLOSED |
| SLB-20260922-0297 | Sep 22 | Airtel | Success Rate | 95.0% | 94.7% | 100 | QUEUED | CLOSED |
| SLB-20260922-0296 | Sep 22 | MTN | Success Rate | 95.0% | 94.5% | 105 | QUEUED | CLOSED |
| SLB-20260922-0295 | Sep 22 | NexBridge | Success Rate | 95.0% | 94.9% | 91 | QUEUED | CLOSED |
| SLB-20260922-0294 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.7% | 115 | QUEUED | CLOSED |
| SLB-20260922-0293 | Sep 22 | Glo | Success Rate | 95.0% | 94.8% | 89 | QUEUED | CLOSED |
| SLB-20260922-0292 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 96 | QUEUED | CLOSED |
| SLB-20260922-0291 | Sep 22 | MTN | Success Rate | 95.0% | 94.4% | 101 | QUEUED | CLOSED |
| SLB-20260922-0290 | Sep 22 | Telcos Direct | Success Rate | 95.0% | 95.0% | 80 | QUEUED | OPEN |
| SLB-20260922-0289 | Sep 22 | NexBridge | Success Rate | 95.0% | 94.7% | 88 | QUEUED | CLOSED |
| SLB-20260922-0288 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.9% | 105 | QUEUED | CLOSED |
| SLB-20260922-0287 | Sep 22 | Glo | Success Rate | 95.0% | 94.7% | 84 | QUEUED | CLOSED |
| SLB-20260922-0286 | Sep 22 | Airtel | Success Rate | 95.0% | 94.7% | 87 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 23:02:35 | VAS-1792274554-F32785A130FE | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 23:02:30 | VAS-1792274549-2B8207211F8B | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 23:02:15 | VAS-1792274535-87C897BD9BBB | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Primus VAS | MTN |
| 2026-10-17 | 23:01:52 | VAS-1792274510-C958206467FA | TELCO | TXN_COMPLETION | 1337.16ms | 500.00ms | FirstBank | Primus VAS | Glo |
| 2026-10-17 | 23:01:48 | VAS-1792274505-2626B8E945B6 | TELCO | TXN_COMPLETION | 1270.47ms | 500.00ms | Stanbic IBTC | NexBridge | MTN |
| 2026-10-17 | 23:01:48 | VAS-1792274505-2626B8E945B6 | AGGREGATOR | TXN_COMPLETION | 2058.05ms | 400.00ms | Stanbic IBTC | NexBridge | MTN |
| 2026-10-17 | 23:01:43 | VAS-1792274500-706430375543 | TELCO | TXN_COMPLETION | 2279.94ms | 500.00ms | Access Bank | NexBridge | MTN |
| 2026-10-17 | 23:01:43 | VAS-1792274500-706430375543 | AGGREGATOR | TXN_COMPLETION | 856.57ms | 400.00ms | Access Bank | NexBridge | MTN |
| 2026-10-17 | 23:01:43 | VAS-1792274500-706430375543 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-17 | 23:01:28 | VAS-1792274485-63C9AFD73D31 | AGGREGATOR | TXN_COMPLETION | 2205.12ms | 400.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 23:01:28 | VAS-1792274485-63C9AFD73D31 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 23:01:22 | VAS-1792274481-28500A60FF40 | AGGREGATOR | TXN_COMPLETION | 777.06ms | 400.00ms | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-17 | 23:01:18 | VAS-1792274476-C50941D0D4E2 | TELCO | TXN_COMPLETION | 1840.77ms | 500.00ms | Palmpay | Telcos Direct | Glo |
| 2026-10-17 | 23:01:18 | VAS-1792274476-C50941D0D4E2 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Palmpay | Telcos Direct | Glo |
| 2026-10-17 | 23:01:02 | VAS-1792274461-3D711F22C96A | AGGREGATOR | TXN_COMPLETION | 510.75ms | 400.00ms | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-17 | 23:00:42 | VAS-1792274441-7768B51485CE | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Primus VAS | Airtel |
| 2026-10-17 | 23:00:36 | VAS-1792274431-710208C4D0EB | TELCO | TXN_COMPLETION | 1915.36ms | 500.00ms | Access Bank | Primus VAS | Airtel |
| 2026-10-17 | 23:00:36 | VAS-1792274431-710208C4D0EB | AGGREGATOR | TXN_COMPLETION | 2190.49ms | 400.00ms | Access Bank | Primus VAS | Airtel |
| 2026-10-17 | 23:00:24 | VAS-1792274422-4C43B1DC0BC1 | TELCO | TXN_COMPLETION | 1327.45ms | 500.00ms | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 23:00:24 | VAS-1792274422-4C43B1DC0BC1 | AGGREGATOR | TXN_COMPLETION | 416.60ms | 400.00ms | Opay | Primus VAS | 9Mobile |