SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260922-0305 | Sep 22 | NexBridge | Success Rate | 95.0% | 94.8% | 104 | QUEUED | CLOSED |
| SLB-20260922-0304 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.9% | 124 | QUEUED | CLOSED |
| SLB-20260922-0303 | Sep 22 | Glo | Success Rate | 95.0% | 94.5% | 108 | QUEUED | CLOSED |
| SLB-20260922-0302 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 107 | QUEUED | CLOSED |
| SLB-20260922-0301 | Sep 22 | MTN | Success Rate | 95.0% | 94.6% | 109 | QUEUED | CLOSED |
| SLB-20260922-0300 | Sep 22 | NexBridge | Success Rate | 95.0% | 94.9% | 97 | QUEUED | CLOSED |
| SLB-20260922-0299 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.9% | 118 | QUEUED | CLOSED |
| SLB-20260922-0298 | Sep 22 | Glo | Success Rate | 95.0% | 94.6% | 98 | QUEUED | CLOSED |
| SLB-20260922-0297 | Sep 22 | Airtel | Success Rate | 95.0% | 94.7% | 100 | QUEUED | CLOSED |
| SLB-20260922-0296 | Sep 22 | MTN | Success Rate | 95.0% | 94.5% | 105 | QUEUED | CLOSED |
| SLB-20260922-0295 | Sep 22 | NexBridge | Success Rate | 95.0% | 94.9% | 91 | QUEUED | CLOSED |
| SLB-20260922-0294 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.7% | 115 | QUEUED | CLOSED |
| SLB-20260922-0293 | Sep 22 | Glo | Success Rate | 95.0% | 94.8% | 89 | QUEUED | CLOSED |
| SLB-20260922-0292 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 96 | QUEUED | CLOSED |
| SLB-20260922-0291 | Sep 22 | MTN | Success Rate | 95.0% | 94.4% | 101 | QUEUED | CLOSED |
| SLB-20260922-0290 | Sep 22 | Telcos Direct | Success Rate | 95.0% | 95.0% | 80 | QUEUED | OPEN |
| SLB-20260922-0289 | Sep 22 | NexBridge | Success Rate | 95.0% | 94.7% | 88 | QUEUED | CLOSED |
| SLB-20260922-0288 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.9% | 105 | QUEUED | CLOSED |
| SLB-20260922-0287 | Sep 22 | Glo | Success Rate | 95.0% | 94.7% | 84 | QUEUED | CLOSED |
| SLB-20260922-0286 | Sep 22 | Airtel | Success Rate | 95.0% | 94.7% | 87 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 21:12:39 | VAS-1792267956-65FCB0E2DDFF | AGGREGATOR | TXN_COMPLETION | 1556.28ms | 400.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 21:12:32 | VAS-1792267951-F28AE8B38C62 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 21:12:24 | VAS-1792267941-A072FDB590B0 | AGGREGATOR | TXN_COMPLETION | 2516.70ms | 400.00ms | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-17 | 21:12:24 | VAS-1792267941-A072FDB590B0 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-17 | 21:12:17 | VAS-1792267937-1D7A680E9E96 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | Primus VAS | Airtel |
| 2026-10-17 | 21:12:13 | VAS-1792267932-B3329A2AD5BC | TELCO | TXN_COMPLETION | 793.59ms | 500.00ms | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-17 | 21:12:13 | VAS-1792267932-B3329A2AD5BC | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-17 | 21:12:07 | VAS-1792267927-E9BE21E2A90A | AGGREGATOR | TXN_COMPLETION | 406.45ms | 400.00ms | GTBank | Telcos Direct | Airtel |
| 2026-10-17 | 21:11:40 | VAS-1792267897-4C885CA180D4 | TELCO | TXN_COMPLETION | 2403.82ms | 500.00ms | Stanbic IBTC | NexBridge | MTN |
| 2026-10-17 | 21:11:40 | VAS-1792267897-4C885CA180D4 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Stanbic IBTC | NexBridge | MTN |
| 2026-10-17 | 21:11:28 | VAS-1792267887-F6F051009AEA | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 21:11:13 | VAS-1792267873-F46A5ACF46C3 | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 21:11:05 | VAS-1792267863-E0C27A48443D | TELCO | TXN_COMPLETION | 1412.59ms | 500.00ms | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 21:10:59 | VAS-1792267858-C5DC8D02E734 | TELCO | TXN_COMPLETION | 1072.82ms | 500.00ms | GTBank | NexBridge | MTN |
| 2026-10-17 | 21:10:54 | VAS-1792267853-33D5BCAF2B41 | TELCO | TXN_COMPLETION | 1038.91ms | 500.00ms | Union Bank | Primus VAS | Glo |
| 2026-10-17 | 21:10:54 | VAS-1792267853-33D5BCAF2B41 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Primus VAS | Glo |
| 2026-10-17 | 21:10:49 | VAS-1792267848-DC4971EE7438 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | GTBank | Primus VAS | MTN |
| 2026-10-17 | 21:10:48 | VAS-1792267843-EBB3E88EC008 | TELCO | TXN_COMPLETION | 2103.37ms | 500.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 21:10:47 | VAS-1792267843-EBB3E88EC008 | AGGREGATOR | TXN_COMPLETION | 2150.72ms | 400.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 21:10:47 | VAS-1792267843-EBB3E88EC008 | MERCHANT | TXN_COMPLETION | 38.00s | 5.00s | Union Bank | Cordis Telcom | MTN |