SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260922-0305 | Sep 22 | NexBridge | Success Rate | 95.0% | 94.8% | 104 | QUEUED | CLOSED |
| SLB-20260922-0304 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.9% | 124 | QUEUED | CLOSED |
| SLB-20260922-0303 | Sep 22 | Glo | Success Rate | 95.0% | 94.5% | 108 | QUEUED | CLOSED |
| SLB-20260922-0302 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 107 | QUEUED | CLOSED |
| SLB-20260922-0301 | Sep 22 | MTN | Success Rate | 95.0% | 94.6% | 109 | QUEUED | CLOSED |
| SLB-20260922-0300 | Sep 22 | NexBridge | Success Rate | 95.0% | 94.9% | 97 | QUEUED | CLOSED |
| SLB-20260922-0299 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.9% | 118 | QUEUED | CLOSED |
| SLB-20260922-0298 | Sep 22 | Glo | Success Rate | 95.0% | 94.6% | 98 | QUEUED | CLOSED |
| SLB-20260922-0297 | Sep 22 | Airtel | Success Rate | 95.0% | 94.7% | 100 | QUEUED | CLOSED |
| SLB-20260922-0296 | Sep 22 | MTN | Success Rate | 95.0% | 94.5% | 105 | QUEUED | CLOSED |
| SLB-20260922-0295 | Sep 22 | NexBridge | Success Rate | 95.0% | 94.9% | 91 | QUEUED | CLOSED |
| SLB-20260922-0294 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.7% | 115 | QUEUED | CLOSED |
| SLB-20260922-0293 | Sep 22 | Glo | Success Rate | 95.0% | 94.8% | 89 | QUEUED | CLOSED |
| SLB-20260922-0292 | Sep 22 | Airtel | Success Rate | 95.0% | 94.6% | 96 | QUEUED | CLOSED |
| SLB-20260922-0291 | Sep 22 | MTN | Success Rate | 95.0% | 94.4% | 101 | QUEUED | CLOSED |
| SLB-20260922-0290 | Sep 22 | Telcos Direct | Success Rate | 95.0% | 95.0% | 80 | QUEUED | OPEN |
| SLB-20260922-0289 | Sep 22 | NexBridge | Success Rate | 95.0% | 94.7% | 88 | QUEUED | CLOSED |
| SLB-20260922-0288 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.9% | 105 | QUEUED | CLOSED |
| SLB-20260922-0287 | Sep 22 | Glo | Success Rate | 95.0% | 94.7% | 84 | QUEUED | CLOSED |
| SLB-20260922-0286 | Sep 22 | Airtel | Success Rate | 95.0% | 94.7% | 87 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 14:00:10 | VAS-1792328408-51016637D7B3 | TELCO | TXN_COMPLETION | 1726.17ms | 500.00ms | Union Bank | Primus VAS | Glo |
| 2026-10-18 | 14:00:06 | VAS-1792328401-CE790B08142D | TELCO | TXN_COMPLETION | 1808.22ms | 500.00ms | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 14:00:06 | VAS-1792328401-CE790B08142D | AGGREGATOR | TXN_COMPLETION | 2903.38ms | 400.00ms | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 14:00:06 | VAS-1792328401-CE790B08142D | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 13:59:55 | VAS-1792328393-AC8137443CE0 | AGGREGATOR | TXN_COMPLETION | 2150.33ms | 400.00ms | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 13:59:55 | VAS-1792328393-AC8137443CE0 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 13:59:46 | VAS-1792328385-1849D0DEDDEB | AGGREGATOR | TXN_COMPLETION | 767.92ms | 400.00ms | Opay | Primus VAS | MTN |
| 2026-10-18 | 13:59:46 | VAS-1792328385-1849D0DEDDEB | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-18 | 13:59:16 | VAS-1792328356-62B5B36A6F45 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 13:59:11 | VAS-1792328348-E073E0FB10F3 | AGGREGATOR | TXN_COMPLETION | 2549.34ms | 400.00ms | Union Bank | NexBridge | Glo |
| 2026-10-18 | 13:59:11 | VAS-1792328348-E073E0FB10F3 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-18 | 13:58:55 | VAS-1792328333-FF88F5840744 | TELCO | TXN_COMPLETION | 1845.53ms | 500.00ms | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 13:58:55 | VAS-1792328333-FF88F5840744 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 13:58:39 | VAS-1792328318-6EF2D87EE2B2 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Primus VAS | Glo |
| 2026-10-18 | 13:58:33 | VAS-1792328311-229E20D79BB9 | TELCO | TXN_COMPLETION | 1584.97ms | 500.00ms | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 13:58:33 | VAS-1792328311-229E20D79BB9 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 13:58:09 | VAS-1792328289-099F0E39BCFB | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 13:57:55 | VAS-1792328274-D29EC4638DB4 | TELCO | TXN_COMPLETION | 933.07ms | 500.00ms | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-18 | 13:57:55 | VAS-1792328274-D29EC4638DB4 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-18 | 13:57:32 | VAS-1792328252-A14E723A2E37 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Primus VAS | Glo |