SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260922-0285 | Sep 22 | MTN | Success Rate | 95.0% | 94.3% | 96 | QUEUED | CLOSED |
| SLB-20260922-0284 | Sep 22 | Telcos Direct | Success Rate | 95.0% | 94.9% | 76 | QUEUED | CLOSED |
| SLB-20260922-0283 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.9% | 98 | QUEUED | CLOSED |
| SLB-20260922-0282 | Sep 22 | Glo | Success Rate | 95.0% | 94.6% | 79 | QUEUED | CLOSED |
| SLB-20260922-0281 | Sep 22 | MTN | Success Rate | 95.0% | 94.4% | 87 | QUEUED | CLOSED |
| SLB-20260922-0280 | Sep 22 | Telcos Direct | Success Rate | 95.0% | 94.9% | 70 | QUEUED | CLOSED |
| SLB-20260922-0279 | Sep 22 | NexBridge | Success Rate | 95.0% | 94.9% | 72 | QUEUED | CLOSED |
| SLB-20260922-0278 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.0% | 89 | QUEUED | CLOSED |
| SLB-20260922-0277 | Sep 22 | Glo | Success Rate | 95.0% | 94.6% | 74 | QUEUED | CLOSED |
| SLB-20260922-0276 | Sep 22 | Airtel | Success Rate | 95.0% | 94.9% | 72 | QUEUED | CLOSED |
| SLB-20260922-0275 | Sep 22 | MTN | Success Rate | 95.0% | 94.5% | 78 | QUEUED | CLOSED |
| SLB-20260922-0274 | Sep 22 | Telcos Direct | Success Rate | 95.0% | 94.8% | 66 | QUEUED | CLOSED |
| SLB-20260922-0273 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.7% | 87 | QUEUED | CLOSED |
| SLB-20260922-0272 | Sep 22 | 9Mobile | Success Rate | 95.0% | 95.0% | 68 | QUEUED | CLOSED |
| SLB-20260922-0271 | Sep 22 | Glo | Success Rate | 95.0% | 94.4% | 71 | QUEUED | CLOSED |
| SLB-20260922-0270 | Sep 22 | Airtel | Success Rate | 95.0% | 95.0% | 65 | QUEUED | CLOSED |
| SLB-20260922-0269 | Sep 22 | MTN | Success Rate | 95.0% | 94.4% | 74 | QUEUED | CLOSED |
| SLB-20260922-0268 | Sep 22 | Telcos Direct | Success Rate | 95.0% | 95.0% | 58 | QUEUED | CLOSED |
| SLB-20260922-0267 | Sep 22 | NexBridge | Success Rate | 95.0% | 94.8% | 62 | QUEUED | CLOSED |
| SLB-20260922-0266 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.6% | 81 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 07:17:00 | VAS-1792304217-2584359C32D4 | AGGREGATOR | TXN_COMPLETION | 2058.50ms | 400.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 07:17:00 | VAS-1792304217-2584359C32D4 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 07:16:53 | VAS-1792304212-A0D72664CEA7 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | FirstBank | Telcos Direct | MTN |
| 2026-10-18 | 07:16:49 | VAS-1792304207-78CA201E567F | TELCO | TXN_COMPLETION | 865.65ms | 500.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 07:16:39 | VAS-1792304198-B103652AE057 | TELCO | TXN_COMPLETION | 754.24ms | 500.00ms | Kuda MFB | NexBridge | Glo |
| 2026-10-18 | 07:16:29 | VAS-1792304188-D8E0CB43B9F6 | TELCO | TXN_COMPLETION | 1163.49ms | 500.00ms | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 07:16:09 | VAS-1792304168-6CEC31E9400A | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | NexBridge | 9Mobile |
| 2026-10-18 | 07:15:34 | VAS-1792304134-2607BEAA9755 | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Opay | Telcos Direct | Glo |
| 2026-10-18 | 07:15:20 | VAS-1792304119-78273FE23468 | TELCO | TXN_COMPLETION | 1113.75ms | 500.00ms | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 07:15:16 | VAS-1792304114-66E852D21B0F | AGGREGATOR | TXN_COMPLETION | 1887.47ms | 400.00ms | MoMo PSB | NexBridge | Glo |
| 2026-10-18 | 07:15:16 | VAS-1792304114-66E852D21B0F | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | NexBridge | Glo |
| 2026-10-18 | 07:15:10 | VAS-1792304109-A2DD33619791 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | Telcos Direct | Glo |
| 2026-10-18 | 07:14:55 | VAS-1792304094-63ADB0D6D821 | MERCHANT | TXN_COMPLETION | 15.00s | 5.00s | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-18 | 07:14:50 | VAS-1792304090-B670D9581F2F | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Cordis Telcom | MTN |
| 2026-10-18 | 07:14:40 | VAS-1792304080-94EBCFB19721 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 07:14:36 | VAS-1792304075-B64CB4502D8D | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 07:14:33 | VAS-1792304070-8DA82B205C10 | AGGREGATOR | TXN_COMPLETION | 2549.54ms | 400.00ms | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-18 | 07:14:33 | VAS-1792304070-8DA82B205C10 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-18 | 07:14:13 | VAS-1792304050-8F8F0364F13C | TELCO | TXN_COMPLETION | 2293.67ms | 500.00ms | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 07:14:13 | VAS-1792304050-8F8F0364F13C | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |