SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260922-0285 | Sep 22 | MTN | Success Rate | 95.0% | 94.3% | 96 | QUEUED | CLOSED |
| SLB-20260922-0284 | Sep 22 | Telcos Direct | Success Rate | 95.0% | 94.9% | 76 | QUEUED | CLOSED |
| SLB-20260922-0283 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.9% | 98 | QUEUED | CLOSED |
| SLB-20260922-0282 | Sep 22 | Glo | Success Rate | 95.0% | 94.6% | 79 | QUEUED | CLOSED |
| SLB-20260922-0281 | Sep 22 | MTN | Success Rate | 95.0% | 94.4% | 87 | QUEUED | CLOSED |
| SLB-20260922-0280 | Sep 22 | Telcos Direct | Success Rate | 95.0% | 94.9% | 70 | QUEUED | CLOSED |
| SLB-20260922-0279 | Sep 22 | NexBridge | Success Rate | 95.0% | 94.9% | 72 | QUEUED | CLOSED |
| SLB-20260922-0278 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.0% | 89 | QUEUED | CLOSED |
| SLB-20260922-0277 | Sep 22 | Glo | Success Rate | 95.0% | 94.6% | 74 | QUEUED | CLOSED |
| SLB-20260922-0276 | Sep 22 | Airtel | Success Rate | 95.0% | 94.9% | 72 | QUEUED | CLOSED |
| SLB-20260922-0275 | Sep 22 | MTN | Success Rate | 95.0% | 94.5% | 78 | QUEUED | CLOSED |
| SLB-20260922-0274 | Sep 22 | Telcos Direct | Success Rate | 95.0% | 94.8% | 66 | QUEUED | CLOSED |
| SLB-20260922-0273 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.7% | 87 | QUEUED | CLOSED |
| SLB-20260922-0272 | Sep 22 | 9Mobile | Success Rate | 95.0% | 95.0% | 68 | QUEUED | CLOSED |
| SLB-20260922-0271 | Sep 22 | Glo | Success Rate | 95.0% | 94.4% | 71 | QUEUED | CLOSED |
| SLB-20260922-0270 | Sep 22 | Airtel | Success Rate | 95.0% | 95.0% | 65 | QUEUED | CLOSED |
| SLB-20260922-0269 | Sep 22 | MTN | Success Rate | 95.0% | 94.4% | 74 | QUEUED | CLOSED |
| SLB-20260922-0268 | Sep 22 | Telcos Direct | Success Rate | 95.0% | 95.0% | 58 | QUEUED | CLOSED |
| SLB-20260922-0267 | Sep 22 | NexBridge | Success Rate | 95.0% | 94.8% | 62 | QUEUED | CLOSED |
| SLB-20260922-0266 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.6% | 81 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 06:50:56 | VAS-1792302654-CB6BB44BF7EC | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | Union Bank | Telcos Direct | MTN |
| 2026-10-18 | 06:50:41 | VAS-1792302640-5B164FD8A810 | AGGREGATOR | TXN_COMPLETION | 1369.25ms | 400.00ms | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 06:50:41 | VAS-1792302640-5B164FD8A810 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 06:50:36 | VAS-1792302635-F507B5F8A1B8 | AGGREGATOR | TXN_COMPLETION | 909.64ms | 400.00ms | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 06:50:36 | VAS-1792302635-F507B5F8A1B8 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 06:50:32 | VAS-1792302630-597955355FA5 | TELCO | TXN_COMPLETION | 1552.19ms | 500.00ms | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 06:50:32 | VAS-1792302630-597955355FA5 | AGGREGATOR | TXN_COMPLETION | 889.61ms | 400.00ms | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 06:50:32 | VAS-1792302630-597955355FA5 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 06:50:28 | VAS-1792302625-44D18420204E | TELCO | TXN_COMPLETION | 2448.58ms | 500.00ms | Kuda MFB | NexBridge | Glo |
| 2026-10-18 | 06:50:28 | VAS-1792302625-44D18420204E | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Kuda MFB | NexBridge | Glo |
| 2026-10-18 | 06:50:17 | VAS-1792302615-66C2E9D0C4BC | TELCO | TXN_COMPLETION | 1434.87ms | 500.00ms | Opay | Primus VAS | MTN |
| 2026-10-18 | 06:50:17 | VAS-1792302615-66C2E9D0C4BC | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-18 | 06:50:06 | VAS-1791000981-655103DE833D | AGGREGATOR | TXN_COMPLETION | 417.92ms | 400.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 06:50:06 | VAS-1791000981-655103DE833D | MERCHANT | TXN_COMPLETION | 1301626.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 06:50:02 | VAS-1792302600-B2098380A9C0 | TELCO | TXN_COMPLETION | 554.81ms | 500.00ms | GTBank | Telcos Direct | Airtel |
| 2026-10-18 | 06:49:56 | VAS-1792302595-CCC50CA8C314 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 06:49:47 | VAS-1792302586-EF51B9021A81 | TELCO | TXN_COMPLETION | 675.11ms | 500.00ms | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 06:49:32 | VAS-1792302571-C74495B40811 | AGGREGATOR | TXN_COMPLETION | 913.60ms | 400.00ms | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-18 | 06:49:32 | VAS-1792302571-C74495B40811 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-18 | 06:49:22 | VAS-1792302561-71E0D24E4DB8 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Primus VAS | MTN |