SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260922-0285 | Sep 22 | MTN | Success Rate | 95.0% | 94.3% | 96 | QUEUED | CLOSED |
| SLB-20260922-0284 | Sep 22 | Telcos Direct | Success Rate | 95.0% | 94.9% | 76 | QUEUED | CLOSED |
| SLB-20260922-0283 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.9% | 98 | QUEUED | CLOSED |
| SLB-20260922-0282 | Sep 22 | Glo | Success Rate | 95.0% | 94.6% | 79 | QUEUED | CLOSED |
| SLB-20260922-0281 | Sep 22 | MTN | Success Rate | 95.0% | 94.4% | 87 | QUEUED | CLOSED |
| SLB-20260922-0280 | Sep 22 | Telcos Direct | Success Rate | 95.0% | 94.9% | 70 | QUEUED | CLOSED |
| SLB-20260922-0279 | Sep 22 | NexBridge | Success Rate | 95.0% | 94.9% | 72 | QUEUED | CLOSED |
| SLB-20260922-0278 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.0% | 89 | QUEUED | CLOSED |
| SLB-20260922-0277 | Sep 22 | Glo | Success Rate | 95.0% | 94.6% | 74 | QUEUED | CLOSED |
| SLB-20260922-0276 | Sep 22 | Airtel | Success Rate | 95.0% | 94.9% | 72 | QUEUED | CLOSED |
| SLB-20260922-0275 | Sep 22 | MTN | Success Rate | 95.0% | 94.5% | 78 | QUEUED | CLOSED |
| SLB-20260922-0274 | Sep 22 | Telcos Direct | Success Rate | 95.0% | 94.8% | 66 | QUEUED | CLOSED |
| SLB-20260922-0273 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.7% | 87 | QUEUED | CLOSED |
| SLB-20260922-0272 | Sep 22 | 9Mobile | Success Rate | 95.0% | 95.0% | 68 | QUEUED | CLOSED |
| SLB-20260922-0271 | Sep 22 | Glo | Success Rate | 95.0% | 94.4% | 71 | QUEUED | CLOSED |
| SLB-20260922-0270 | Sep 22 | Airtel | Success Rate | 95.0% | 95.0% | 65 | QUEUED | CLOSED |
| SLB-20260922-0269 | Sep 22 | MTN | Success Rate | 95.0% | 94.4% | 74 | QUEUED | CLOSED |
| SLB-20260922-0268 | Sep 22 | Telcos Direct | Success Rate | 95.0% | 95.0% | 58 | QUEUED | CLOSED |
| SLB-20260922-0267 | Sep 22 | NexBridge | Success Rate | 95.0% | 94.8% | 62 | QUEUED | CLOSED |
| SLB-20260922-0266 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.6% | 81 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 05:18:09 | VAS-1792297087-D2D645388816 | TELCO | TXN_COMPLETION | 2358.50ms | 500.00ms | Union Bank | NexBridge | MTN |
| 2026-10-18 | 05:18:09 | VAS-1792297087-D2D645388816 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Union Bank | NexBridge | MTN |
| 2026-10-18 | 05:18:02 | VAS-1792297082-DA596E3CDC71 | AGGREGATOR | TXN_COMPLETION | 449.98ms | 400.00ms | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 05:17:47 | VAS-1792297067-C6D29D452D44 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | NexBridge | MTN |
| 2026-10-18 | 05:17:43 | VAS-1792297062-AF2AC83732E8 | TELCO | TXN_COMPLETION | 678.43ms | 500.00ms | Kuda MFB | NexBridge | Airtel |
| 2026-10-18 | 05:17:37 | VAS-1791198987-5C1B2E01C8F6 | MERCHANT | TXN_COMPLETION | 1098072.00s | 5.00s | GTBank | NexBridge | Glo |
| 2026-10-18 | 05:17:34 | VAS-1792297052-FAF0F72E3FCA | TELCO | TXN_COMPLETION | 1640.52ms | 500.00ms | Kuda MFB | Telcos Direct | MTN |
| 2026-10-18 | 05:17:34 | VAS-1792297052-FAF0F72E3FCA | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Telcos Direct | MTN |
| 2026-10-18 | 05:17:29 | VAS-1792297047-68DA7FB2CD50 | TELCO | TXN_COMPLETION | 2204.11ms | 500.00ms | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 05:17:29 | VAS-1792297047-68DA7FB2CD50 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 05:17:23 | VAS-1792297043-1E28EE073F94 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-18 | 05:17:09 | VAS-1792297028-0DA6F47D5B36 | AGGREGATOR | TXN_COMPLETION | 450.64ms | 400.00ms | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 05:17:08 | VAS-1792297028-0DA6F47D5B36 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 05:17:07 | VAS-1792297024-475271D3B0E9 | TELCO | TXN_COMPLETION | 2648.32ms | 500.00ms | GTBank | Telcos Direct | Airtel |
| 2026-10-18 | 05:17:07 | VAS-1792297024-475271D3B0E9 | AGGREGATOR | TXN_COMPLETION | 547.41ms | 400.00ms | GTBank | Telcos Direct | Airtel |
| 2026-10-18 | 05:17:07 | VAS-1792297024-475271D3B0E9 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Telcos Direct | Airtel |
| 2026-10-18 | 05:16:05 | VAS-1792296964-2C659EEE0E90 | AGGREGATOR | TXN_COMPLETION | 979.10ms | 400.00ms | Kuda MFB | Telcos Direct | MTN |
| 2026-10-18 | 05:16:05 | VAS-1792296964-2C659EEE0E90 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Kuda MFB | Telcos Direct | MTN |
| 2026-10-18 | 05:15:59 | VAS-1792296959-0B49044FBA61 | AGGREGATOR | TXN_COMPLETION | 406.12ms | 400.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-18 | 05:15:59 | VAS-1792296959-0B49044FBA61 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | Cordis Telcom | MTN |