SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260922-0285 | Sep 22 | MTN | Success Rate | 95.0% | 94.3% | 96 | QUEUED | CLOSED |
| SLB-20260922-0284 | Sep 22 | Telcos Direct | Success Rate | 95.0% | 94.9% | 76 | QUEUED | CLOSED |
| SLB-20260922-0283 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.9% | 98 | QUEUED | CLOSED |
| SLB-20260922-0282 | Sep 22 | Glo | Success Rate | 95.0% | 94.6% | 79 | QUEUED | CLOSED |
| SLB-20260922-0281 | Sep 22 | MTN | Success Rate | 95.0% | 94.4% | 87 | QUEUED | CLOSED |
| SLB-20260922-0280 | Sep 22 | Telcos Direct | Success Rate | 95.0% | 94.9% | 70 | QUEUED | CLOSED |
| SLB-20260922-0279 | Sep 22 | NexBridge | Success Rate | 95.0% | 94.9% | 72 | QUEUED | CLOSED |
| SLB-20260922-0278 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.0% | 89 | QUEUED | CLOSED |
| SLB-20260922-0277 | Sep 22 | Glo | Success Rate | 95.0% | 94.6% | 74 | QUEUED | CLOSED |
| SLB-20260922-0276 | Sep 22 | Airtel | Success Rate | 95.0% | 94.9% | 72 | QUEUED | CLOSED |
| SLB-20260922-0275 | Sep 22 | MTN | Success Rate | 95.0% | 94.5% | 78 | QUEUED | CLOSED |
| SLB-20260922-0274 | Sep 22 | Telcos Direct | Success Rate | 95.0% | 94.8% | 66 | QUEUED | CLOSED |
| SLB-20260922-0273 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.7% | 87 | QUEUED | CLOSED |
| SLB-20260922-0272 | Sep 22 | 9Mobile | Success Rate | 95.0% | 95.0% | 68 | QUEUED | CLOSED |
| SLB-20260922-0271 | Sep 22 | Glo | Success Rate | 95.0% | 94.4% | 71 | QUEUED | CLOSED |
| SLB-20260922-0270 | Sep 22 | Airtel | Success Rate | 95.0% | 95.0% | 65 | QUEUED | CLOSED |
| SLB-20260922-0269 | Sep 22 | MTN | Success Rate | 95.0% | 94.4% | 74 | QUEUED | CLOSED |
| SLB-20260922-0268 | Sep 22 | Telcos Direct | Success Rate | 95.0% | 95.0% | 58 | QUEUED | CLOSED |
| SLB-20260922-0267 | Sep 22 | NexBridge | Success Rate | 95.0% | 94.8% | 62 | QUEUED | CLOSED |
| SLB-20260922-0266 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.6% | 81 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 01:02:48 | VAS-1792281765-FECDC890ECCA | AGGREGATOR | TXN_COMPLETION | 2249.60ms | 400.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 01:02:48 | VAS-1792281765-FECDC890ECCA | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 01:02:42 | VAS-1792281760-24552536890B | TELCO | TXN_COMPLETION | 1613.41ms | 500.00ms | Palmpay | Primus VAS | 9Mobile |
| 2026-10-18 | 01:02:36 | VAS-1792281755-48892BCFFF13 | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-18 | 01:02:31 | VAS-1792281750-D34759F8206F | AGGREGATOR | TXN_COMPLETION | 407.49ms | 400.00ms | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 01:02:31 | VAS-1792281750-D34759F8206F | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 01:02:23 | VAS-1792281741-C763C5E5210C | AGGREGATOR | TXN_COMPLETION | 1751.81ms | 400.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-18 | 01:02:23 | VAS-1792281741-C763C5E5210C | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Cordis Telcom | MTN |
| 2026-10-18 | 01:02:17 | VAS-1792281736-0326B4FC45E6 | AGGREGATOR | TXN_COMPLETION | 842.08ms | 400.00ms | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 01:02:14 | VAS-1792281731-B49BD1528A7E | TELCO | TXN_COMPLETION | 2464.13ms | 500.00ms | Union Bank | NexBridge | MTN |
| 2026-10-18 | 01:02:14 | VAS-1792281731-B49BD1528A7E | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | NexBridge | MTN |
| 2026-10-18 | 01:02:10 | VAS-1792281726-1CA292353B93 | TELCO | TXN_COMPLETION | 2532.69ms | 500.00ms | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 01:02:10 | VAS-1792281726-1CA292353B93 | AGGREGATOR | TXN_COMPLETION | 1632.05ms | 400.00ms | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 01:02:10 | VAS-1792281726-1CA292353B93 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 01:02:04 | VAS-1792281721-DB4938580FCF | AGGREGATOR | TXN_COMPLETION | 2100.98ms | 400.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 01:02:04 | VAS-1792281721-DB4938580FCF | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 01:01:42 | VAS-1792281701-1D731ACB1B17 | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-18 | 01:01:41 | VAS-1792281696-657AE544544C | TELCO | TXN_COMPLETION | 2362.39ms | 500.00ms | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-18 | 01:01:41 | VAS-1792281696-657AE544544C | AGGREGATOR | TXN_COMPLETION | 1649.51ms | 400.00ms | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-18 | 01:01:41 | VAS-1792281696-657AE544544C | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | Telcos Direct | 9Mobile |