SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260922-0285 | Sep 22 | MTN | Success Rate | 95.0% | 94.3% | 96 | QUEUED | CLOSED |
| SLB-20260922-0284 | Sep 22 | Telcos Direct | Success Rate | 95.0% | 94.9% | 76 | QUEUED | CLOSED |
| SLB-20260922-0283 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.9% | 98 | QUEUED | CLOSED |
| SLB-20260922-0282 | Sep 22 | Glo | Success Rate | 95.0% | 94.6% | 79 | QUEUED | CLOSED |
| SLB-20260922-0281 | Sep 22 | MTN | Success Rate | 95.0% | 94.4% | 87 | QUEUED | CLOSED |
| SLB-20260922-0280 | Sep 22 | Telcos Direct | Success Rate | 95.0% | 94.9% | 70 | QUEUED | CLOSED |
| SLB-20260922-0279 | Sep 22 | NexBridge | Success Rate | 95.0% | 94.9% | 72 | QUEUED | CLOSED |
| SLB-20260922-0278 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.0% | 89 | QUEUED | CLOSED |
| SLB-20260922-0277 | Sep 22 | Glo | Success Rate | 95.0% | 94.6% | 74 | QUEUED | CLOSED |
| SLB-20260922-0276 | Sep 22 | Airtel | Success Rate | 95.0% | 94.9% | 72 | QUEUED | CLOSED |
| SLB-20260922-0275 | Sep 22 | MTN | Success Rate | 95.0% | 94.5% | 78 | QUEUED | CLOSED |
| SLB-20260922-0274 | Sep 22 | Telcos Direct | Success Rate | 95.0% | 94.8% | 66 | QUEUED | CLOSED |
| SLB-20260922-0273 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.7% | 87 | QUEUED | CLOSED |
| SLB-20260922-0272 | Sep 22 | 9Mobile | Success Rate | 95.0% | 95.0% | 68 | QUEUED | CLOSED |
| SLB-20260922-0271 | Sep 22 | Glo | Success Rate | 95.0% | 94.4% | 71 | QUEUED | CLOSED |
| SLB-20260922-0270 | Sep 22 | Airtel | Success Rate | 95.0% | 95.0% | 65 | QUEUED | CLOSED |
| SLB-20260922-0269 | Sep 22 | MTN | Success Rate | 95.0% | 94.4% | 74 | QUEUED | CLOSED |
| SLB-20260922-0268 | Sep 22 | Telcos Direct | Success Rate | 95.0% | 95.0% | 58 | QUEUED | CLOSED |
| SLB-20260922-0267 | Sep 22 | NexBridge | Success Rate | 95.0% | 94.8% | 62 | QUEUED | CLOSED |
| SLB-20260922-0266 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.6% | 81 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 00:20:25 | VAS-1792279224-3860CC9AC952 | AGGREGATOR | TXN_COMPLETION | 449.58ms | 400.00ms | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 00:20:25 | VAS-1792279224-3860CC9AC952 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 00:20:20 | VAS-1792279219-8A089C600247 | AGGREGATOR | TXN_COMPLETION | 424.94ms | 400.00ms | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-18 | 00:20:17 | VAS-1792279214-598886199D6C | AGGREGATOR | TXN_COMPLETION | 2453.27ms | 400.00ms | FirstBank | NexBridge | Glo |
| 2026-10-18 | 00:20:17 | VAS-1792279214-598886199D6C | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | NexBridge | Glo |
| 2026-10-18 | 00:20:13 | VAS-1792279210-CC397F7339BD | TELCO | TXN_COMPLETION | 2469.02ms | 500.00ms | Kuda MFB | Telcos Direct | MTN |
| 2026-10-18 | 00:20:13 | VAS-1792279210-CC397F7339BD | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Kuda MFB | Telcos Direct | MTN |
| 2026-10-18 | 00:20:08 | VAS-1792279205-4EF1B0220A14 | AGGREGATOR | TXN_COMPLETION | 2417.72ms | 400.00ms | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 00:20:08 | VAS-1792279205-4EF1B0220A14 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 00:20:00 | VAS-1792279199-0B7B46E88632 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | FirstBank | NexBridge | Glo |
| 2026-10-18 | 00:19:45 | VAS-1792279184-610EDD9F89EC | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-18 | 00:19:42 | VAS-1792279180-E8BA610481BD | TELCO | TXN_COMPLETION | 2247.74ms | 500.00ms | Access Bank | Primus VAS | Airtel |
| 2026-10-18 | 00:19:42 | VAS-1792279180-E8BA610481BD | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Primus VAS | Airtel |
| 2026-10-18 | 00:19:36 | VAS-1792279175-C55942C41E32 | AGGREGATOR | TXN_COMPLETION | 1140.91ms | 400.00ms | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-18 | 00:19:36 | VAS-1792279175-C55942C41E32 | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-18 | 00:19:27 | VAS-1792279167-36F13311EBE6 | AGGREGATOR | TXN_COMPLETION | 1431.95ms | 400.00ms | GTBank | NexBridge | Glo |
| 2026-10-18 | 00:19:27 | VAS-1792279167-36F13311EBE6 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | NexBridge | Glo |
| 2026-10-18 | 00:19:20 | VAS-1792279160-9659FAE27A80 | AGGREGATOR | TXN_COMPLETION | 401.23ms | 400.00ms | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-18 | 00:19:18 | VAS-1792279155-DF35B4E304B5 | AGGREGATOR | TXN_COMPLETION | 2165.38ms | 400.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 00:19:18 | VAS-1792279155-DF35B4E304B5 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | FirstBank | NexBridge | 9Mobile |