SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260922-0285 | Sep 22 | MTN | Success Rate | 95.0% | 94.3% | 96 | QUEUED | CLOSED |
| SLB-20260922-0284 | Sep 22 | Telcos Direct | Success Rate | 95.0% | 94.9% | 76 | QUEUED | CLOSED |
| SLB-20260922-0283 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.9% | 98 | QUEUED | CLOSED |
| SLB-20260922-0282 | Sep 22 | Glo | Success Rate | 95.0% | 94.6% | 79 | QUEUED | CLOSED |
| SLB-20260922-0281 | Sep 22 | MTN | Success Rate | 95.0% | 94.4% | 87 | QUEUED | CLOSED |
| SLB-20260922-0280 | Sep 22 | Telcos Direct | Success Rate | 95.0% | 94.9% | 70 | QUEUED | CLOSED |
| SLB-20260922-0279 | Sep 22 | NexBridge | Success Rate | 95.0% | 94.9% | 72 | QUEUED | CLOSED |
| SLB-20260922-0278 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.0% | 89 | QUEUED | CLOSED |
| SLB-20260922-0277 | Sep 22 | Glo | Success Rate | 95.0% | 94.6% | 74 | QUEUED | CLOSED |
| SLB-20260922-0276 | Sep 22 | Airtel | Success Rate | 95.0% | 94.9% | 72 | QUEUED | CLOSED |
| SLB-20260922-0275 | Sep 22 | MTN | Success Rate | 95.0% | 94.5% | 78 | QUEUED | CLOSED |
| SLB-20260922-0274 | Sep 22 | Telcos Direct | Success Rate | 95.0% | 94.8% | 66 | QUEUED | CLOSED |
| SLB-20260922-0273 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.7% | 87 | QUEUED | CLOSED |
| SLB-20260922-0272 | Sep 22 | 9Mobile | Success Rate | 95.0% | 95.0% | 68 | QUEUED | CLOSED |
| SLB-20260922-0271 | Sep 22 | Glo | Success Rate | 95.0% | 94.4% | 71 | QUEUED | CLOSED |
| SLB-20260922-0270 | Sep 22 | Airtel | Success Rate | 95.0% | 95.0% | 65 | QUEUED | CLOSED |
| SLB-20260922-0269 | Sep 22 | MTN | Success Rate | 95.0% | 94.4% | 74 | QUEUED | CLOSED |
| SLB-20260922-0268 | Sep 22 | Telcos Direct | Success Rate | 95.0% | 95.0% | 58 | QUEUED | CLOSED |
| SLB-20260922-0267 | Sep 22 | NexBridge | Success Rate | 95.0% | 94.8% | 62 | QUEUED | CLOSED |
| SLB-20260922-0266 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.6% | 81 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 22:13:24 | VAS-1792271601-1DB79EFD4246 | TELCO | TXN_COMPLETION | 1983.69ms | 500.00ms | GTBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 22:13:24 | VAS-1792271601-1DB79EFD4246 | AGGREGATOR | TXN_COMPLETION | 405.76ms | 400.00ms | GTBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 22:13:24 | VAS-1792271601-1DB79EFD4246 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 22:13:09 | VAS-1792271587-227F1D1B8818 | TELCO | TXN_COMPLETION | 1341.42ms | 500.00ms | Access Bank | Telcos Direct | MTN |
| 2026-10-17 | 22:13:09 | VAS-1792271587-227F1D1B8818 | AGGREGATOR | TXN_COMPLETION | 1507.77ms | 400.00ms | Access Bank | Telcos Direct | MTN |
| 2026-10-17 | 22:13:09 | VAS-1792271587-227F1D1B8818 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Telcos Direct | MTN |
| 2026-10-17 | 22:13:03 | VAS-1792271582-BA1C09443406 | AGGREGATOR | TXN_COMPLETION | 418.13ms | 400.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 22:13:03 | VAS-1792271582-BA1C09443406 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 22:12:57 | VAS-1792271577-9B300E104ACC | AGGREGATOR | TXN_COMPLETION | 405.01ms | 400.00ms | Union Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 22:12:57 | VAS-1792271577-9B300E104ACC | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 22:12:54 | VAS-1792271572-ABE0B7627508 | AGGREGATOR | TXN_COMPLETION | 1300.51ms | 400.00ms | Palmpay | Cordis Telcom | Glo |
| 2026-10-17 | 22:12:53 | VAS-1792271572-ABE0B7627508 | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Palmpay | Cordis Telcom | Glo |
| 2026-10-17 | 22:12:47 | VAS-1792271567-326DEDC99A23 | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-17 | 22:12:43 | VAS-1792271562-144314560E06 | AGGREGATOR | TXN_COMPLETION | 416.18ms | 400.00ms | Opay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 22:12:41 | VAS-1792271557-EA659FF5413F | TELCO | TXN_COMPLETION | 1938.37ms | 500.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 22:12:41 | VAS-1792271557-EA659FF5413F | AGGREGATOR | TXN_COMPLETION | 2170.01ms | 400.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 22:12:41 | VAS-1792271557-EA659FF5413F | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 22:12:35 | VAS-1792271552-6CC29E062B6A | AGGREGATOR | TXN_COMPLETION | 2304.42ms | 400.00ms | Opay | NexBridge | 9Mobile |
| 2026-10-17 | 22:12:35 | VAS-1792271552-6CC29E062B6A | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | Opay | NexBridge | 9Mobile |
| 2026-10-17 | 22:12:28 | VAS-1792271547-AF9A0F2B16EB | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Telcos Direct | MTN |