SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260922-0285 | Sep 22 | MTN | Success Rate | 95.0% | 94.3% | 96 | QUEUED | CLOSED |
| SLB-20260922-0284 | Sep 22 | Telcos Direct | Success Rate | 95.0% | 94.9% | 76 | QUEUED | CLOSED |
| SLB-20260922-0283 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.9% | 98 | QUEUED | CLOSED |
| SLB-20260922-0282 | Sep 22 | Glo | Success Rate | 95.0% | 94.6% | 79 | QUEUED | CLOSED |
| SLB-20260922-0281 | Sep 22 | MTN | Success Rate | 95.0% | 94.4% | 87 | QUEUED | CLOSED |
| SLB-20260922-0280 | Sep 22 | Telcos Direct | Success Rate | 95.0% | 94.9% | 70 | QUEUED | CLOSED |
| SLB-20260922-0279 | Sep 22 | NexBridge | Success Rate | 95.0% | 94.9% | 72 | QUEUED | CLOSED |
| SLB-20260922-0278 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.0% | 89 | QUEUED | CLOSED |
| SLB-20260922-0277 | Sep 22 | Glo | Success Rate | 95.0% | 94.6% | 74 | QUEUED | CLOSED |
| SLB-20260922-0276 | Sep 22 | Airtel | Success Rate | 95.0% | 94.9% | 72 | QUEUED | CLOSED |
| SLB-20260922-0275 | Sep 22 | MTN | Success Rate | 95.0% | 94.5% | 78 | QUEUED | CLOSED |
| SLB-20260922-0274 | Sep 22 | Telcos Direct | Success Rate | 95.0% | 94.8% | 66 | QUEUED | CLOSED |
| SLB-20260922-0273 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.7% | 87 | QUEUED | CLOSED |
| SLB-20260922-0272 | Sep 22 | 9Mobile | Success Rate | 95.0% | 95.0% | 68 | QUEUED | CLOSED |
| SLB-20260922-0271 | Sep 22 | Glo | Success Rate | 95.0% | 94.4% | 71 | QUEUED | CLOSED |
| SLB-20260922-0270 | Sep 22 | Airtel | Success Rate | 95.0% | 95.0% | 65 | QUEUED | CLOSED |
| SLB-20260922-0269 | Sep 22 | MTN | Success Rate | 95.0% | 94.4% | 74 | QUEUED | CLOSED |
| SLB-20260922-0268 | Sep 22 | Telcos Direct | Success Rate | 95.0% | 95.0% | 58 | QUEUED | CLOSED |
| SLB-20260922-0267 | Sep 22 | NexBridge | Success Rate | 95.0% | 94.8% | 62 | QUEUED | CLOSED |
| SLB-20260922-0266 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.6% | 81 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 20:23:04 | VAS-1792264979-5A2548D17465 | AGGREGATOR | TXN_COMPLETION | 2358.64ms | 400.00ms | Union Bank | NexBridge | Glo |
| 2026-10-17 | 20:23:04 | VAS-1792264979-5A2548D17465 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-17 | 20:22:56 | VAS-1792264974-E08D2FFBB80B | TELCO | TXN_COMPLETION | 1330.67ms | 500.00ms | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-17 | 20:22:51 | VAS-1792264969-FE3AE969758E | TELCO | TXN_COMPLETION | 1206.90ms | 500.00ms | Union Bank | Primus VAS | MTN |
| 2026-10-17 | 20:22:51 | VAS-1792264969-FE3AE969758E | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-17 | 20:22:41 | VAS-1792264960-3EE211E76172 | TELCO | TXN_COMPLETION | 1417.71ms | 500.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 20:22:41 | VAS-1792264960-3EE211E76172 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 20:22:25 | VAS-1792264945-5DAB0C18F0DD | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | FirstBank | Cordis Telcom | Airtel |
| 2026-10-17 | 20:22:22 | VAS-1792264940-405D61FE02B1 | AGGREGATOR | TXN_COMPLETION | 2198.47ms | 400.00ms | Palmpay | NexBridge | Airtel |
| 2026-10-17 | 20:22:22 | VAS-1792264940-405D61FE02B1 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Palmpay | NexBridge | Airtel |
| 2026-10-17 | 20:22:17 | VAS-1792264935-270BDEE8CC26 | TELCO | TXN_COMPLETION | 1285.52ms | 500.00ms | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 20:22:17 | VAS-1792264935-270BDEE8CC26 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 20:22:13 | VAS-1792264930-8BF3F5E282B3 | AGGREGATOR | TXN_COMPLETION | 2549.00ms | 400.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 20:22:13 | VAS-1792264930-8BF3F5E282B3 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 20:21:48 | VAS-1792264906-76E88E740020 | AGGREGATOR | TXN_COMPLETION | 2257.18ms | 400.00ms | MoMo PSB | Primus VAS | Airtel |
| 2026-10-17 | 20:21:48 | VAS-1792264906-76E88E740020 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Primus VAS | Airtel |
| 2026-10-17 | 20:21:17 | VAS-1792264876-31EF3721E527 | TELCO | TXN_COMPLETION | 1163.58ms | 500.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-17 | 20:21:17 | VAS-1792264876-31EF3721E527 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | NexBridge | Airtel |
| 2026-10-17 | 20:21:03 | VAS-1792264862-E50F613F7C58 | TELCO | TXN_COMPLETION | 1503.87ms | 500.00ms | Opay | NexBridge | Glo |
| 2026-10-17 | 20:20:59 | VAS-1792264856-131AC949AE3C | TELCO | TXN_COMPLETION | 1915.81ms | 500.00ms | Access Bank | Telcos Direct | MTN |