SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260922-0285 | Sep 22 | MTN | Success Rate | 95.0% | 94.3% | 96 | QUEUED | CLOSED |
| SLB-20260922-0284 | Sep 22 | Telcos Direct | Success Rate | 95.0% | 94.9% | 76 | QUEUED | CLOSED |
| SLB-20260922-0283 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.9% | 98 | QUEUED | CLOSED |
| SLB-20260922-0282 | Sep 22 | Glo | Success Rate | 95.0% | 94.6% | 79 | QUEUED | CLOSED |
| SLB-20260922-0281 | Sep 22 | MTN | Success Rate | 95.0% | 94.4% | 87 | QUEUED | CLOSED |
| SLB-20260922-0280 | Sep 22 | Telcos Direct | Success Rate | 95.0% | 94.9% | 70 | QUEUED | CLOSED |
| SLB-20260922-0279 | Sep 22 | NexBridge | Success Rate | 95.0% | 94.9% | 72 | QUEUED | CLOSED |
| SLB-20260922-0278 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.0% | 89 | QUEUED | CLOSED |
| SLB-20260922-0277 | Sep 22 | Glo | Success Rate | 95.0% | 94.6% | 74 | QUEUED | CLOSED |
| SLB-20260922-0276 | Sep 22 | Airtel | Success Rate | 95.0% | 94.9% | 72 | QUEUED | CLOSED |
| SLB-20260922-0275 | Sep 22 | MTN | Success Rate | 95.0% | 94.5% | 78 | QUEUED | CLOSED |
| SLB-20260922-0274 | Sep 22 | Telcos Direct | Success Rate | 95.0% | 94.8% | 66 | QUEUED | CLOSED |
| SLB-20260922-0273 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.7% | 87 | QUEUED | CLOSED |
| SLB-20260922-0272 | Sep 22 | 9Mobile | Success Rate | 95.0% | 95.0% | 68 | QUEUED | CLOSED |
| SLB-20260922-0271 | Sep 22 | Glo | Success Rate | 95.0% | 94.4% | 71 | QUEUED | CLOSED |
| SLB-20260922-0270 | Sep 22 | Airtel | Success Rate | 95.0% | 95.0% | 65 | QUEUED | CLOSED |
| SLB-20260922-0269 | Sep 22 | MTN | Success Rate | 95.0% | 94.4% | 74 | QUEUED | CLOSED |
| SLB-20260922-0268 | Sep 22 | Telcos Direct | Success Rate | 95.0% | 95.0% | 58 | QUEUED | CLOSED |
| SLB-20260922-0267 | Sep 22 | NexBridge | Success Rate | 95.0% | 94.8% | 62 | QUEUED | CLOSED |
| SLB-20260922-0266 | Sep 22 | Primus VAS | Success Rate | 95.0% | 93.6% | 81 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 12:07:29 | VAS-1792321648-7699BF9C0DFE | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 12:07:14 | VAS-1792321633-D078CB880770 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | NexBridge | MTN |
| 2026-10-18 | 12:07:13 | VAS-1792321626-5773100193B2 | TELCO | TXN_COMPLETION | 1705.13ms | 500.00ms | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-18 | 12:07:13 | VAS-1792321626-5773100193B2 | AGGREGATOR | TXN_COMPLETION | 5256.13ms | 400.00ms | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-18 | 12:07:13 | VAS-1792321626-5773100193B2 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-18 | 12:06:54 | VAS-1792321611-9B107991BA4C | TELCO | TXN_COMPLETION | 1915.96ms | 500.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 12:06:54 | VAS-1792321611-9B107991BA4C | AGGREGATOR | TXN_COMPLETION | 1027.81ms | 400.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 12:06:39 | VAS-1792321596-676AEB6F5557 | AGGREGATOR | TXN_COMPLETION | 2338.41ms | 400.00ms | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 12:06:39 | VAS-1792321596-676AEB6F5557 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 12:06:29 | VAS-1792321588-B7E00430D42E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 12:06:08 | VAS-1792321566-99A738C5DD3C | AGGREGATOR | TXN_COMPLETION | 1245.08ms | 400.00ms | Access Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 12:06:08 | VAS-1792321566-99A738C5DD3C | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Access Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 12:06:00 | VAS-1792321559-010449F032CE | AGGREGATOR | TXN_COMPLETION | 893.55ms | 400.00ms | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 12:06:00 | VAS-1792321559-010449F032CE | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 12:05:44 | VAS-1792321544-C4ACB04480B0 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-18 | 12:05:39 | VAS-1792321536-6E958C167826 | TELCO | TXN_COMPLETION | 2144.10ms | 500.00ms | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 12:05:39 | VAS-1792321536-6E958C167826 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 12:05:34 | VAS-1792321534-B0BCAB1E2F0B | AGGREGATOR | TXN_COMPLETION | 2356.19ms | 400.00ms | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 12:05:34 | VAS-1792321534-B0BCAB1E2F0B | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 12:05:24 | VAS-1792321522-9F891ECAC035 | TELCO | TXN_COMPLETION | 1730.28ms | 500.00ms | Access Bank | Cordis Telcom | Glo |