SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261017-4405 | Oct 17 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 202 | QUEUED | CLOSED |
| SLB-20261017-4404 | Oct 17 | NexBridge | Success Rate | 95.0% | 93.2% | 219 | QUEUED | CLOSED |
| SLB-20261017-4403 | Oct 17 | Primus VAS | Success Rate | 95.0% | 94.2% | 189 | QUEUED | CLOSED |
| SLB-20261017-4402 | Oct 17 | 9Mobile | Success Rate | 95.0% | 93.6% | 206 | QUEUED | CLOSED |
| SLB-20261017-4401 | Oct 17 | Glo | Success Rate | 95.0% | 93.4% | 215 | QUEUED | CLOSED |
| SLB-20261017-4400 | Oct 17 | Airtel | Success Rate | 95.0% | 93.4% | 212 | QUEUED | CLOSED |
| SLB-20261017-4399 | Oct 17 | MTN | Success Rate | 95.0% | 93.8% | 202 | QUEUED | CLOSED |
| SLB-20261017-4398 | Oct 17 | Telcos Direct | Success Rate | 95.0% | 93.2% | 224 | QUEUED | CLOSED |
| SLB-20261017-4397 | Oct 17 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 194 | QUEUED | CLOSED |
| SLB-20261017-4396 | Oct 17 | NexBridge | Success Rate | 95.0% | 93.3% | 218 | QUEUED | CLOSED |
| SLB-20261017-4395 | Oct 17 | Primus VAS | Success Rate | 95.0% | 94.3% | 185 | QUEUED | CLOSED |
| SLB-20261017-4394 | Oct 17 | 9Mobile | Success Rate | 95.0% | 93.8% | 199 | QUEUED | CLOSED |
| SLB-20261017-4393 | Oct 17 | Glo | Success Rate | 95.0% | 93.5% | 213 | QUEUED | CLOSED |
| SLB-20261017-4392 | Oct 17 | Airtel | Success Rate | 95.0% | 93.6% | 205 | QUEUED | CLOSED |
| SLB-20261017-4391 | Oct 17 | MTN | Success Rate | 95.0% | 93.8% | 204 | QUEUED | CLOSED |
| SLB-20261017-4390 | Oct 17 | Telcos Direct | Success Rate | 95.0% | 93.2% | 223 | QUEUED | CLOSED |
| SLB-20261017-4389 | Oct 17 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 196 | QUEUED | CLOSED |
| SLB-20261017-4388 | Oct 17 | NexBridge | Success Rate | 95.0% | 93.4% | 215 | QUEUED | CLOSED |
| SLB-20261017-4387 | Oct 17 | Primus VAS | Success Rate | 95.0% | 94.4% | 183 | QUEUED | CLOSED |
| SLB-20261017-4386 | Oct 17 | 9Mobile | Success Rate | 95.0% | 93.9% | 195 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 10:38:51 | VAS-1792316329-BA8313D47CEA | TELCO | TXN_COMPLETION | 1248.59ms | 500.00ms | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 10:38:37 | VAS-1792316314-69B3C2695F49 | TELCO | TXN_COMPLETION | 2252.85ms | 500.00ms | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 10:38:37 | VAS-1792316314-69B3C2695F49 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 10:38:20 | VAS-1792316299-676BF590EEF5 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 10:38:07 | VAS-1792316285-FFC290ED5235 | TELCO | TXN_COMPLETION | 2483.28ms | 500.00ms | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 10:37:59 | VAS-1792316277-8850207FEBFA | AGGREGATOR | TXN_COMPLETION | 2062.05ms | 400.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 10:37:59 | VAS-1792316277-8850207FEBFA | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 10:37:50 | VAS-1792316270-583DA62AF54A | AGGREGATOR | TXN_COMPLETION | 400.49ms | 400.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 10:37:50 | VAS-1792316270-583DA62AF54A | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 10:37:43 | VAS-1792316262-2212EDC4B98C | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Palmpay | Telcos Direct | Airtel |
| 2026-10-18 | 10:37:36 | VAS-1792316255-E85D7C604FCC | AGGREGATOR | TXN_COMPLETION | 1230.16ms | 400.00ms | Kuda MFB | NexBridge | MTN |
| 2026-10-18 | 10:37:36 | VAS-1792316255-E85D7C604FCC | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | NexBridge | MTN |
| 2026-10-18 | 10:37:30 | VAS-1792316247-C49980A18002 | TELCO | TXN_COMPLETION | 1993.78ms | 500.00ms | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 10:37:30 | VAS-1792316247-C49980A18002 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 10:36:58 | VAS-1792316218-4929EA7FC0B8 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | GTBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 10:36:52 | VAS-1792316210-D84950E03305 | AGGREGATOR | TXN_COMPLETION | 1059.33ms | 400.00ms | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-18 | 10:36:52 | VAS-1792316210-D84950E03305 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-18 | 10:36:38 | VAS-1792316196-F0C8B46ECB32 | TELCO | TXN_COMPLETION | 2504.87ms | 500.00ms | Opay | Primus VAS | Glo |
| 2026-10-18 | 10:36:30 | VAS-1792316188-9FC4048FA08D | TELCO | TXN_COMPLETION | 1819.44ms | 500.00ms | Kuda MFB | Primus VAS | Glo |
| 2026-10-18 | 10:36:09 | VAS-1792316166-42C51BA168BA | AGGREGATOR | TXN_COMPLETION | 2354.41ms | 400.00ms | Access Bank | Primus VAS | Airtel |