SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260922-0245 | Sep 22 | 9Mobile | Success Rate | 95.0% | 94.9% | 39 | QUEUED | CLOSED |
| SLB-20260922-0244 | Sep 22 | Glo | Success Rate | 95.0% | 94.0% | 42 | QUEUED | CLOSED |
| SLB-20260922-0243 | Sep 22 | MTN | Success Rate | 95.0% | 94.4% | 39 | QUEUED | CLOSED |
| SLB-20260922-0242 | Sep 22 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 34 | QUEUED | CLOSED |
| SLB-20260922-0241 | Sep 22 | NexBridge | Success Rate | 95.0% | 94.7% | 33 | QUEUED | CLOSED |
| SLB-20260922-0240 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.1% | 39 | QUEUED | CLOSED |
| SLB-20260922-0239 | Sep 22 | 9Mobile | Success Rate | 95.0% | 94.6% | 34 | QUEUED | CLOSED |
| SLB-20260922-0238 | Sep 22 | Glo | Success Rate | 95.0% | 94.0% | 35 | QUEUED | CLOSED |
| SLB-20260922-0237 | Sep 22 | MTN | Success Rate | 95.0% | 93.6% | 37 | QUEUED | CLOSED |
| SLB-20260922-0236 | Sep 22 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 27 | QUEUED | CLOSED |
| SLB-20260922-0235 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.2% | 31 | QUEUED | CLOSED |
| SLB-20260922-0234 | Sep 22 | 9Mobile | Success Rate | 95.0% | 94.6% | 27 | QUEUED | CLOSED |
| SLB-20260922-0233 | Sep 22 | Glo | Success Rate | 95.0% | 93.8% | 29 | QUEUED | CLOSED |
| SLB-20260922-0232 | Sep 22 | MTN | Success Rate | 95.0% | 94.3% | 27 | QUEUED | CLOSED |
| SLB-20260921-0231 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 22 | QUEUED | OPEN |
| SLB-20260921-0230 | Sep 21 | NexBridge | Success Rate | 95.0% | 94.6% | 20 | QUEUED | OPEN |
| SLB-20260921-0229 | Sep 21 | 9Mobile | Success Rate | 95.0% | 94.8% | 20 | QUEUED | OPEN |
| SLB-20260921-0228 | Sep 21 | Glo | Success Rate | 95.0% | 93.6% | 22 | QUEUED | OPEN |
| SLB-20260921-0227 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 15 | QUEUED | CLOSED |
| SLB-20260921-0226 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.8% | 16 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 09:55:46 | VAS-1792313744-2A916DA9D355 | TELCO | TXN_COMPLETION | 2154.17ms | 500.00ms | Palmpay | Telcos Direct | Glo |
| 2026-10-18 | 09:55:46 | VAS-1792313744-2A916DA9D355 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | Telcos Direct | Glo |
| 2026-10-18 | 09:54:45 | VAS-1792313685-281A0B697EF5 | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | GTBank | NexBridge | Glo |
| 2026-10-18 | 09:54:01 | VAS-1792313640-73894A6705DF | AGGREGATOR | TXN_COMPLETION | 415.62ms | 400.00ms | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 09:54:01 | VAS-1792313640-73894A6705DF | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 09:53:56 | VAS-1792313633-DE536C544C98 | TELCO | TXN_COMPLETION | 1379.90ms | 500.00ms | Access Bank | Telcos Direct | Airtel |
| 2026-10-18 | 09:53:56 | VAS-1792313633-DE536C544C98 | AGGREGATOR | TXN_COMPLETION | 2106.73ms | 400.00ms | Access Bank | Telcos Direct | Airtel |
| 2026-10-18 | 09:53:56 | VAS-1792313633-DE536C544C98 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Access Bank | Telcos Direct | Airtel |
| 2026-10-18 | 09:53:40 | VAS-1792313618-BA5BCB390D57 | AGGREGATOR | TXN_COMPLETION | 2118.59ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-18 | 09:53:31 | VAS-1792313611-6142F19CB348 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-18 | 09:53:17 | VAS-1792313596-A109F50FEC57 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 09:53:12 | VAS-1792313589-64BE6115F589 | TELCO | TXN_COMPLETION | 2468.95ms | 500.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-18 | 09:53:12 | VAS-1792313589-64BE6115F589 | AGGREGATOR | TXN_COMPLETION | 434.53ms | 400.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-18 | 09:53:12 | VAS-1792313589-64BE6115F589 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | NexBridge | Airtel |
| 2026-10-18 | 09:52:41 | VAS-1792313559-9FD4E483D7FF | AGGREGATOR | TXN_COMPLETION | 1447.60ms | 400.00ms | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 09:52:19 | VAS-1792313537-EA22B1FEBE21 | AGGREGATOR | TXN_COMPLETION | 2384.97ms | 400.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 09:52:10 | VAS-1791879135-23EFBB7080A1 | AGGREGATOR | TXN_COMPLETION | 2206.93ms | 400.00ms | Palmpay | Primus VAS | MTN |
| 2026-10-18 | 09:52:10 | VAS-1791879135-23EFBB7080A1 | MERCHANT | TXN_COMPLETION | 434396.00s | 5.00s | Palmpay | Primus VAS | MTN |
| 2026-10-18 | 09:51:56 | VAS-1792313514-C89D60322C94 | TELCO | TXN_COMPLETION | 1327.41ms | 500.00ms | Opay | Cordis Telcom | MTN |
| 2026-10-18 | 09:51:56 | VAS-1792313514-C89D60322C94 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Cordis Telcom | MTN |