SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260922-0245 | Sep 22 | 9Mobile | Success Rate | 95.0% | 94.9% | 39 | QUEUED | CLOSED |
| SLB-20260922-0244 | Sep 22 | Glo | Success Rate | 95.0% | 94.0% | 42 | QUEUED | CLOSED |
| SLB-20260922-0243 | Sep 22 | MTN | Success Rate | 95.0% | 94.4% | 39 | QUEUED | CLOSED |
| SLB-20260922-0242 | Sep 22 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 34 | QUEUED | CLOSED |
| SLB-20260922-0241 | Sep 22 | NexBridge | Success Rate | 95.0% | 94.7% | 33 | QUEUED | CLOSED |
| SLB-20260922-0240 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.1% | 39 | QUEUED | CLOSED |
| SLB-20260922-0239 | Sep 22 | 9Mobile | Success Rate | 95.0% | 94.6% | 34 | QUEUED | CLOSED |
| SLB-20260922-0238 | Sep 22 | Glo | Success Rate | 95.0% | 94.0% | 35 | QUEUED | CLOSED |
| SLB-20260922-0237 | Sep 22 | MTN | Success Rate | 95.0% | 93.6% | 37 | QUEUED | CLOSED |
| SLB-20260922-0236 | Sep 22 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 27 | QUEUED | CLOSED |
| SLB-20260922-0235 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.2% | 31 | QUEUED | CLOSED |
| SLB-20260922-0234 | Sep 22 | 9Mobile | Success Rate | 95.0% | 94.6% | 27 | QUEUED | CLOSED |
| SLB-20260922-0233 | Sep 22 | Glo | Success Rate | 95.0% | 93.8% | 29 | QUEUED | CLOSED |
| SLB-20260922-0232 | Sep 22 | MTN | Success Rate | 95.0% | 94.3% | 27 | QUEUED | CLOSED |
| SLB-20260921-0231 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 22 | QUEUED | OPEN |
| SLB-20260921-0230 | Sep 21 | NexBridge | Success Rate | 95.0% | 94.6% | 20 | QUEUED | OPEN |
| SLB-20260921-0229 | Sep 21 | 9Mobile | Success Rate | 95.0% | 94.8% | 20 | QUEUED | OPEN |
| SLB-20260921-0228 | Sep 21 | Glo | Success Rate | 95.0% | 93.6% | 22 | QUEUED | OPEN |
| SLB-20260921-0227 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 15 | QUEUED | CLOSED |
| SLB-20260921-0226 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.8% | 16 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 08:35:04 | VAS-1792308900-381AFECC1CFE | AGGREGATOR | TXN_COMPLETION | 1437.78ms | 400.00ms | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 08:35:04 | VAS-1792308900-381AFECC1CFE | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 08:34:53 | VAS-1792308892-B7DC26173788 | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 08:34:31 | VAS-1792308870-53596B49A7FB | AGGREGATOR | TXN_COMPLETION | 975.98ms | 400.00ms | MoMo PSB | Primus VAS | Glo |
| 2026-10-18 | 08:34:27 | VAS-1792308866-783109296954 | TELCO | TXN_COMPLETION | 1793.85ms | 500.00ms | FirstBank | Primus VAS | MTN |
| 2026-10-18 | 08:34:27 | VAS-1792308866-783109296954 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Primus VAS | MTN |
| 2026-10-18 | 08:33:48 | VAS-1792308826-3342F24B5F3A | TELCO | TXN_COMPLETION | 2047.97ms | 500.00ms | Opay | NexBridge | MTN |
| 2026-10-18 | 08:33:32 | VAS-1792308811-386A3042C88B | TELCO | TXN_COMPLETION | 659.29ms | 500.00ms | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 08:33:32 | VAS-1792308811-386A3042C88B | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 08:33:25 | VAS-1792308805-46412C1987CA | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 08:33:10 | VAS-1792308789-0EB390129575 | AGGREGATOR | TXN_COMPLETION | 918.55ms | 400.00ms | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 08:33:10 | VAS-1792308789-0EB390129575 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 08:32:33 | VAS-1792308752-C71A05F5AE3B | TELCO | TXN_COMPLETION | 885.98ms | 500.00ms | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-18 | 08:32:33 | VAS-1792308752-C71A05F5AE3B | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-18 | 08:32:25 | VAS-1792308744-A8BD3F8E18A1 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 08:32:05 | VAS-1792308722-D165FA0F70CF | TELCO | TXN_COMPLETION | 1409.90ms | 500.00ms | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 08:32:05 | VAS-1792308722-D165FA0F70CF | AGGREGATOR | TXN_COMPLETION | 1380.80ms | 400.00ms | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 08:32:05 | VAS-1792308722-D165FA0F70CF | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 08:31:49 | VAS-1792308707-E4D96808DE87 | AGGREGATOR | TXN_COMPLETION | 1558.79ms | 400.00ms | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 08:31:49 | VAS-1792308707-E4D96808DE87 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Primus VAS | MTN |