SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260922-0245 | Sep 22 | 9Mobile | Success Rate | 95.0% | 94.9% | 39 | QUEUED | CLOSED |
| SLB-20260922-0244 | Sep 22 | Glo | Success Rate | 95.0% | 94.0% | 42 | QUEUED | CLOSED |
| SLB-20260922-0243 | Sep 22 | MTN | Success Rate | 95.0% | 94.4% | 39 | QUEUED | CLOSED |
| SLB-20260922-0242 | Sep 22 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 34 | QUEUED | CLOSED |
| SLB-20260922-0241 | Sep 22 | NexBridge | Success Rate | 95.0% | 94.7% | 33 | QUEUED | CLOSED |
| SLB-20260922-0240 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.1% | 39 | QUEUED | CLOSED |
| SLB-20260922-0239 | Sep 22 | 9Mobile | Success Rate | 95.0% | 94.6% | 34 | QUEUED | CLOSED |
| SLB-20260922-0238 | Sep 22 | Glo | Success Rate | 95.0% | 94.0% | 35 | QUEUED | CLOSED |
| SLB-20260922-0237 | Sep 22 | MTN | Success Rate | 95.0% | 93.6% | 37 | QUEUED | CLOSED |
| SLB-20260922-0236 | Sep 22 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 27 | QUEUED | CLOSED |
| SLB-20260922-0235 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.2% | 31 | QUEUED | CLOSED |
| SLB-20260922-0234 | Sep 22 | 9Mobile | Success Rate | 95.0% | 94.6% | 27 | QUEUED | CLOSED |
| SLB-20260922-0233 | Sep 22 | Glo | Success Rate | 95.0% | 93.8% | 29 | QUEUED | CLOSED |
| SLB-20260922-0232 | Sep 22 | MTN | Success Rate | 95.0% | 94.3% | 27 | QUEUED | CLOSED |
| SLB-20260921-0231 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 22 | QUEUED | OPEN |
| SLB-20260921-0230 | Sep 21 | NexBridge | Success Rate | 95.0% | 94.6% | 20 | QUEUED | OPEN |
| SLB-20260921-0229 | Sep 21 | 9Mobile | Success Rate | 95.0% | 94.8% | 20 | QUEUED | OPEN |
| SLB-20260921-0228 | Sep 21 | Glo | Success Rate | 95.0% | 93.6% | 22 | QUEUED | OPEN |
| SLB-20260921-0227 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 15 | QUEUED | CLOSED |
| SLB-20260921-0226 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.8% | 16 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 02:17:31 | VAS-1790362175-4AC976EF590A | MERCHANT | TXN_COMPLETION | 1924082.00s | 5.00s | FirstBank | NexBridge | MTN |
| 2026-10-18 | 02:17:26 | VAS-1792286246-F8E05D521A8A | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 02:17:23 | VAS-1792286243-1A66A99FFE4D | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | GTBank | Cordis Telcom | Glo |
| 2026-10-18 | 02:17:12 | VAS-1792286231-F4E06A2A9609 | TELCO | TXN_COMPLETION | 785.24ms | 500.00ms | GTBank | Cordis Telcom | Airtel |
| 2026-10-18 | 02:17:12 | VAS-1792286231-F4E06A2A9609 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | GTBank | Cordis Telcom | Airtel |
| 2026-10-18 | 02:17:11 | VAS-1792286226-F163EAA91AC4 | TELCO | TXN_COMPLETION | 2251.25ms | 500.00ms | Palmpay | Primus VAS | MTN |
| 2026-10-18 | 02:17:11 | VAS-1792286226-F163EAA91AC4 | AGGREGATOR | TXN_COMPLETION | 2458.24ms | 400.00ms | Palmpay | Primus VAS | MTN |
| 2026-10-18 | 02:17:04 | VAS-1792286221-AFB3B6A7B1DD | AGGREGATOR | TXN_COMPLETION | 2261.25ms | 400.00ms | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 02:17:04 | VAS-1792286221-AFB3B6A7B1DD | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 02:16:52 | VAS-1792286211-82AA5C1C473D | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | Palmpay | Primus VAS | Airtel |
| 2026-10-18 | 02:16:47 | VAS-1792286206-10A9D987655C | AGGREGATOR | TXN_COMPLETION | 401.54ms | 400.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 02:16:43 | VAS-1792286201-8099D33AF985 | TELCO | TXN_COMPLETION | 1399.68ms | 500.00ms | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 02:16:43 | VAS-1792286201-8099D33AF985 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 02:16:27 | VAS-1792286186-A6C34B12D2C5 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | GTBank | Cordis Telcom | Airtel |
| 2026-10-18 | 02:16:18 | VAS-1792286177-52B8E835FE1E | AGGREGATOR | TXN_COMPLETION | 1701.74ms | 400.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 02:15:58 | VAS-1792286157-5D3606340EF0 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 02:15:53 | VAS-1792286152-A4A4B4914E78 | TELCO | TXN_COMPLETION | 847.00ms | 500.00ms | FirstBank | Primus VAS | MTN |
| 2026-10-18 | 02:15:48 | VAS-1792286147-0B7DE629FC0C | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Telcos Direct | MTN |
| 2026-10-18 | 02:15:43 | VAS-1792286142-24D6BA18A06C | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | Primus VAS | Airtel |
| 2026-10-18 | 02:15:39 | VAS-1792286137-9F12079606EA | TELCO | TXN_COMPLETION | 964.82ms | 500.00ms | Kuda MFB | NexBridge | Airtel |