SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260922-0245 | Sep 22 | 9Mobile | Success Rate | 95.0% | 94.9% | 39 | QUEUED | CLOSED |
| SLB-20260922-0244 | Sep 22 | Glo | Success Rate | 95.0% | 94.0% | 42 | QUEUED | CLOSED |
| SLB-20260922-0243 | Sep 22 | MTN | Success Rate | 95.0% | 94.4% | 39 | QUEUED | CLOSED |
| SLB-20260922-0242 | Sep 22 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 34 | QUEUED | CLOSED |
| SLB-20260922-0241 | Sep 22 | NexBridge | Success Rate | 95.0% | 94.7% | 33 | QUEUED | CLOSED |
| SLB-20260922-0240 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.1% | 39 | QUEUED | CLOSED |
| SLB-20260922-0239 | Sep 22 | 9Mobile | Success Rate | 95.0% | 94.6% | 34 | QUEUED | CLOSED |
| SLB-20260922-0238 | Sep 22 | Glo | Success Rate | 95.0% | 94.0% | 35 | QUEUED | CLOSED |
| SLB-20260922-0237 | Sep 22 | MTN | Success Rate | 95.0% | 93.6% | 37 | QUEUED | CLOSED |
| SLB-20260922-0236 | Sep 22 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 27 | QUEUED | CLOSED |
| SLB-20260922-0235 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.2% | 31 | QUEUED | CLOSED |
| SLB-20260922-0234 | Sep 22 | 9Mobile | Success Rate | 95.0% | 94.6% | 27 | QUEUED | CLOSED |
| SLB-20260922-0233 | Sep 22 | Glo | Success Rate | 95.0% | 93.8% | 29 | QUEUED | CLOSED |
| SLB-20260922-0232 | Sep 22 | MTN | Success Rate | 95.0% | 94.3% | 27 | QUEUED | CLOSED |
| SLB-20260921-0231 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 22 | QUEUED | OPEN |
| SLB-20260921-0230 | Sep 21 | NexBridge | Success Rate | 95.0% | 94.6% | 20 | QUEUED | OPEN |
| SLB-20260921-0229 | Sep 21 | 9Mobile | Success Rate | 95.0% | 94.8% | 20 | QUEUED | OPEN |
| SLB-20260921-0228 | Sep 21 | Glo | Success Rate | 95.0% | 93.6% | 22 | QUEUED | OPEN |
| SLB-20260921-0227 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 15 | QUEUED | CLOSED |
| SLB-20260921-0226 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.8% | 16 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 01:24:01 | VAS-1792283038-C6F3E72ECE53 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 01:23:54 | VAS-1792283033-309777E636EF | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 01:23:45 | VAS-1792283023-5CBF4D89F3CB | TELCO | TXN_COMPLETION | 1027.80ms | 500.00ms | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 01:23:45 | VAS-1792283023-5CBF4D89F3CB | AGGREGATOR | TXN_COMPLETION | 1080.94ms | 400.00ms | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 01:23:45 | VAS-1792283023-5CBF4D89F3CB | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 01:23:40 | VAS-1792283018-CF0FCFE50EAA | AGGREGATOR | TXN_COMPLETION | 1698.85ms | 400.00ms | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-18 | 01:23:40 | VAS-1792283018-CF0FCFE50EAA | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-18 | 01:23:21 | VAS-1792283000-7098D82F1C0A | TELCO | TXN_COMPLETION | 1631.45ms | 500.00ms | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 01:23:21 | VAS-1792283000-7098D82F1C0A | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 01:23:16 | VAS-1792282994-ABE6771DF9AA | AGGREGATOR | TXN_COMPLETION | 1342.84ms | 400.00ms | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 01:23:16 | VAS-1792282994-ABE6771DF9AA | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 01:23:04 | VAS-1792282984-FB2B30E4C988 | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-18 | 01:22:50 | VAS-1792282969-1A1B4717882C | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | Palmpay | NexBridge | MTN |
| 2026-10-18 | 01:22:35 | VAS-1792282955-60215EDEB523 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Stanbic IBTC | NexBridge | MTN |
| 2026-10-18 | 01:22:32 | VAS-1792282950-DB903F0CF35F | TELCO | TXN_COMPLETION | 1974.59ms | 500.00ms | Stanbic IBTC | NexBridge | MTN |
| 2026-10-18 | 01:22:32 | VAS-1792282950-DB903F0CF35F | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Stanbic IBTC | NexBridge | MTN |
| 2026-10-18 | 01:22:11 | VAS-1792282930-5B0FAE6953E6 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | FirstBank | NexBridge | Glo |
| 2026-10-18 | 01:22:07 | VAS-1792282925-EA333C73DADD | TELCO | TXN_COMPLETION | 1160.88ms | 500.00ms | Kuda MFB | Primus VAS | MTN |
| 2026-10-18 | 01:22:07 | VAS-1792282925-EA333C73DADD | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | Primus VAS | MTN |
| 2026-10-18 | 01:21:58 | VAS-1792282915-6A3BEF0816CB | AGGREGATOR | TXN_COMPLETION | 2440.05ms | 400.00ms | Opay | NexBridge | MTN |