SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260922-0245 | Sep 22 | 9Mobile | Success Rate | 95.0% | 94.9% | 39 | QUEUED | CLOSED |
| SLB-20260922-0244 | Sep 22 | Glo | Success Rate | 95.0% | 94.0% | 42 | QUEUED | CLOSED |
| SLB-20260922-0243 | Sep 22 | MTN | Success Rate | 95.0% | 94.4% | 39 | QUEUED | CLOSED |
| SLB-20260922-0242 | Sep 22 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 34 | QUEUED | CLOSED |
| SLB-20260922-0241 | Sep 22 | NexBridge | Success Rate | 95.0% | 94.7% | 33 | QUEUED | CLOSED |
| SLB-20260922-0240 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.1% | 39 | QUEUED | CLOSED |
| SLB-20260922-0239 | Sep 22 | 9Mobile | Success Rate | 95.0% | 94.6% | 34 | QUEUED | CLOSED |
| SLB-20260922-0238 | Sep 22 | Glo | Success Rate | 95.0% | 94.0% | 35 | QUEUED | CLOSED |
| SLB-20260922-0237 | Sep 22 | MTN | Success Rate | 95.0% | 93.6% | 37 | QUEUED | CLOSED |
| SLB-20260922-0236 | Sep 22 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 27 | QUEUED | CLOSED |
| SLB-20260922-0235 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.2% | 31 | QUEUED | CLOSED |
| SLB-20260922-0234 | Sep 22 | 9Mobile | Success Rate | 95.0% | 94.6% | 27 | QUEUED | CLOSED |
| SLB-20260922-0233 | Sep 22 | Glo | Success Rate | 95.0% | 93.8% | 29 | QUEUED | CLOSED |
| SLB-20260922-0232 | Sep 22 | MTN | Success Rate | 95.0% | 94.3% | 27 | QUEUED | CLOSED |
| SLB-20260921-0231 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 22 | QUEUED | OPEN |
| SLB-20260921-0230 | Sep 21 | NexBridge | Success Rate | 95.0% | 94.6% | 20 | QUEUED | OPEN |
| SLB-20260921-0229 | Sep 21 | 9Mobile | Success Rate | 95.0% | 94.8% | 20 | QUEUED | OPEN |
| SLB-20260921-0228 | Sep 21 | Glo | Success Rate | 95.0% | 93.6% | 22 | QUEUED | OPEN |
| SLB-20260921-0227 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 15 | QUEUED | CLOSED |
| SLB-20260921-0226 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.8% | 16 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 12:59:14 | VAS-1792324748-326AD81CAC63 | AGGREGATOR | TXN_COMPLETION | 5187.87ms | 400.00ms | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 12:58:54 | VAS-1792324733-93B72633A72C | AGGREGATOR | TXN_COMPLETION | 404.05ms | 400.00ms | Access Bank | NexBridge | Glo |
| 2026-10-18 | 12:58:49 | VAS-1792324726-E6681A1AFB30 | TELCO | TXN_COMPLETION | 1566.22ms | 500.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 12:58:49 | VAS-1792324726-E6681A1AFB30 | AGGREGATOR | TXN_COMPLETION | 1278.43ms | 400.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 12:58:49 | VAS-1792324726-E6681A1AFB30 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 12:58:39 | VAS-1792324718-941937E8CE9D | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Kuda MFB | Telcos Direct | MTN |
| 2026-10-18 | 12:58:24 | VAS-1792324704-BD4929A659B0 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Opay | NexBridge | MTN |
| 2026-10-18 | 12:58:17 | VAS-1792324696-5D2A7C3A759A | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 12:58:13 | VAS-1792324690-75DA4C14BBD4 | TELCO | TXN_COMPLETION | 2413.26ms | 500.00ms | Opay | Telcos Direct | Glo |
| 2026-10-18 | 12:58:05 | VAS-1792324681-09B1F5620317 | TELCO | TXN_COMPLETION | 1712.94ms | 500.00ms | MoMo PSB | Primus VAS | Airtel |
| 2026-10-18 | 12:58:05 | VAS-1792324681-09B1F5620317 | AGGREGATOR | TXN_COMPLETION | 1769.43ms | 400.00ms | MoMo PSB | Primus VAS | Airtel |
| 2026-10-18 | 12:57:56 | VAS-1792324674-2B315631253B | TELCO | TXN_COMPLETION | 1293.54ms | 500.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 12:57:56 | VAS-1792324674-2B315631253B | AGGREGATOR | TXN_COMPLETION | 736.13ms | 400.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 12:57:56 | VAS-1792324674-2B315631253B | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 12:57:47 | VAS-1792324666-C1F5A193E0EA | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 12:57:40 | VAS-1792324659-A5317552FD2A | TELCO | TXN_COMPLETION | 871.34ms | 500.00ms | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 12:57:40 | VAS-1792324659-A5317552FD2A | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 12:57:25 | VAS-1792324644-0E3ADC0C8CB4 | AGGREGATOR | TXN_COMPLETION | 943.56ms | 400.00ms | Opay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 12:57:25 | VAS-1792324644-0E3ADC0C8CB4 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 12:57:16 | VAS-1792324634-4CD52648FB94 | AGGREGATOR | TXN_COMPLETION | 1503.27ms | 400.00ms | MoMo PSB | NexBridge | Airtel |