SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260922-0245 | Sep 22 | 9Mobile | Success Rate | 95.0% | 94.9% | 39 | QUEUED | CLOSED |
| SLB-20260922-0244 | Sep 22 | Glo | Success Rate | 95.0% | 94.0% | 42 | QUEUED | CLOSED |
| SLB-20260922-0243 | Sep 22 | MTN | Success Rate | 95.0% | 94.4% | 39 | QUEUED | CLOSED |
| SLB-20260922-0242 | Sep 22 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 34 | QUEUED | CLOSED |
| SLB-20260922-0241 | Sep 22 | NexBridge | Success Rate | 95.0% | 94.7% | 33 | QUEUED | CLOSED |
| SLB-20260922-0240 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.1% | 39 | QUEUED | CLOSED |
| SLB-20260922-0239 | Sep 22 | 9Mobile | Success Rate | 95.0% | 94.6% | 34 | QUEUED | CLOSED |
| SLB-20260922-0238 | Sep 22 | Glo | Success Rate | 95.0% | 94.0% | 35 | QUEUED | CLOSED |
| SLB-20260922-0237 | Sep 22 | MTN | Success Rate | 95.0% | 93.6% | 37 | QUEUED | CLOSED |
| SLB-20260922-0236 | Sep 22 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 27 | QUEUED | CLOSED |
| SLB-20260922-0235 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.2% | 31 | QUEUED | CLOSED |
| SLB-20260922-0234 | Sep 22 | 9Mobile | Success Rate | 95.0% | 94.6% | 27 | QUEUED | CLOSED |
| SLB-20260922-0233 | Sep 22 | Glo | Success Rate | 95.0% | 93.8% | 29 | QUEUED | CLOSED |
| SLB-20260922-0232 | Sep 22 | MTN | Success Rate | 95.0% | 94.3% | 27 | QUEUED | CLOSED |
| SLB-20260921-0231 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 22 | QUEUED | OPEN |
| SLB-20260921-0230 | Sep 21 | NexBridge | Success Rate | 95.0% | 94.6% | 20 | QUEUED | OPEN |
| SLB-20260921-0229 | Sep 21 | 9Mobile | Success Rate | 95.0% | 94.8% | 20 | QUEUED | OPEN |
| SLB-20260921-0228 | Sep 21 | Glo | Success Rate | 95.0% | 93.6% | 22 | QUEUED | OPEN |
| SLB-20260921-0227 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 15 | QUEUED | CLOSED |
| SLB-20260921-0226 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.8% | 16 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 11:36:54 | VAS-1792319810-1DA1DDA2A83F | TELCO | TXN_COMPLETION | 2291.28ms | 500.00ms | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 11:36:54 | VAS-1792319810-1DA1DDA2A83F | AGGREGATOR | TXN_COMPLETION | 1429.92ms | 400.00ms | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 11:36:54 | VAS-1792319810-1DA1DDA2A83F | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 11:36:06 | VAS-1792319766-7C0663C06CBE | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Primus VAS | Airtel |
| 2026-10-18 | 11:35:38 | VAS-1792319737-4E89BAB7C1F2 | TELCO | TXN_COMPLETION | 1584.75ms | 500.00ms | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 11:35:38 | VAS-1792319737-4E89BAB7C1F2 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 11:35:37 | VAS-1792319737-9A84C9F0EB33 | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 11:34:52 | VAS-1792319692-9C0D8B2B73BF | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-18 | 11:34:45 | VAS-1792319684-53D423EEFCE6 | AGGREGATOR | TXN_COMPLETION | 405.33ms | 400.00ms | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 11:34:45 | VAS-1792319684-53D423EEFCE6 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 11:34:32 | VAS-1792319670-E4A0E579C5F2 | TELCO | TXN_COMPLETION | 1811.08ms | 500.00ms | Palmpay | NexBridge | Glo |
| 2026-10-18 | 11:34:32 | VAS-1792319670-E4A0E579C5F2 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | NexBridge | Glo |
| 2026-10-18 | 11:34:27 | VAS-1792319662-129C6D19D35D | TELCO | TXN_COMPLETION | 1051.78ms | 500.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-18 | 11:34:27 | VAS-1792319662-129C6D19D35D | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Opay | Telcos Direct | Airtel |
| 2026-10-18 | 11:34:15 | VAS-1792319655-433831E0CF1F | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | Telcos Direct | MTN |
| 2026-10-18 | 11:34:02 | VAS-1792319640-02BCA4141458 | TELCO | TXN_COMPLETION | 1228.68ms | 500.00ms | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-18 | 11:34:02 | VAS-1792319640-02BCA4141458 | AGGREGATOR | TXN_COMPLETION | 874.87ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-18 | 11:34:02 | VAS-1792319640-02BCA4141458 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-18 | 11:33:55 | VAS-1792319633-BE74A6CA4B8D | TELCO | TXN_COMPLETION | 2196.16ms | 500.00ms | Access Bank | Telcos Direct | Airtel |
| 2026-10-18 | 11:33:55 | VAS-1792319633-BE74A6CA4B8D | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Telcos Direct | Airtel |