SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0225 | Sep 21 | Primus VAS | Success Rate | 95.0% | 94.8% | 15 | QUEUED | OPEN |
| SLB-20260921-0224 | Sep 21 | Glo | Success Rate | 95.0% | 92.8% | 17 | QUEUED | CLOSED |
| SLB-20260921-0223 | Sep 21 | MTN | Success Rate | 95.0% | 94.1% | 16 | QUEUED | OPEN |
| SLB-20260921-0222 | Sep 21 | Telcos Direct | Success Rate | 95.0% | 94.6% | 7 | QUEUED | OPEN |
| SLB-20260921-0221 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 10 | QUEUED | CLOSED |
| SLB-20260921-0220 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.1% | 10 | QUEUED | CLOSED |
| SLB-20260921-0219 | Sep 21 | Glo | Success Rate | 95.0% | 91.2% | 12 | QUEUED | CLOSED |
| SLB-20260921-0218 | Sep 21 | MTN | Success Rate | 95.0% | 94.0% | 9 | QUEUED | CLOSED |
| SLB-20260921-0217 | Sep 21 | Opay | Success Rate | 90.0% | 85.7% | 1 | QUEUED | OPEN |
| SLB-20260921-0216 | Sep 21 | NexBridge | Success Rate | 95.0% | 86.7% | 4 | QUEUED | CLOSED |
| SLB-20260921-0215 | Sep 21 | MTN | Success Rate | 95.0% | 91.3% | 2 | QUEUED | CLOSED |
| SLB-20260921-0214 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20260921-0213 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0212 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0211 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0210 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0209 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | OPEN |
| SLB-20260921-0208 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0207 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0206 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 11:10:26 | VAS-1792318225-8579EECB7C60 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Primus VAS | Glo |
| 2026-10-18 | 11:09:56 | VAS-1792318196-08963A10C942 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 11:09:49 | VAS-1792318188-FB06ABC22F2E | TELCO | TXN_COMPLETION | 856.30ms | 500.00ms | Access Bank | NexBridge | MTN |
| 2026-10-18 | 11:09:49 | VAS-1792318188-FB06ABC22F2E | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-18 | 11:09:41 | VAS-1792318181-653B911B9399 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-18 | 11:09:34 | VAS-1792318173-0CD5BB9226FA | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Palmpay | Primus VAS | MTN |
| 2026-10-18 | 11:09:28 | VAS-1792318166-277964B529C1 | AGGREGATOR | TXN_COMPLETION | 1586.24ms | 400.00ms | Opay | Primus VAS | Airtel |
| 2026-10-18 | 11:09:20 | VAS-1792318159-F6A55F541441 | TELCO | TXN_COMPLETION | 967.37ms | 500.00ms | Palmpay | Primus VAS | 9Mobile |
| 2026-10-18 | 11:09:20 | VAS-1792318159-F6A55F541441 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | Primus VAS | 9Mobile |
| 2026-10-18 | 11:09:06 | VAS-1792318144-B824BCEAC989 | TELCO | TXN_COMPLETION | 1481.75ms | 500.00ms | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 11:08:59 | VAS-1792318136-606D9EB5D721 | TELCO | TXN_COMPLETION | 1117.47ms | 500.00ms | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 11:08:59 | VAS-1792318136-606D9EB5D721 | AGGREGATOR | TXN_COMPLETION | 991.21ms | 400.00ms | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 11:08:59 | VAS-1792318136-606D9EB5D721 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 11:08:51 | VAS-1792318129-F20F7C3B9B10 | TELCO | TXN_COMPLETION | 1895.16ms | 500.00ms | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 11:08:51 | VAS-1792318129-F20F7C3B9B10 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 11:08:20 | VAS-1792318099-4F8F326D199B | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 11:08:14 | VAS-1792318092-B7A3C986B50E | AGGREGATOR | TXN_COMPLETION | 1688.91ms | 400.00ms | GTBank | Primus VAS | Glo |
| 2026-10-18 | 11:08:14 | VAS-1792318092-B7A3C986B50E | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | GTBank | Primus VAS | Glo |
| 2026-10-18 | 11:07:51 | VAS-1792318070-360BC2828341 | AGGREGATOR | TXN_COMPLETION | 657.40ms | 400.00ms | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-18 | 11:07:51 | VAS-1792318070-360BC2828341 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Cordis Telcom | Airtel |