SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0225 | Sep 21 | Primus VAS | Success Rate | 95.0% | 94.8% | 15 | QUEUED | OPEN |
| SLB-20260921-0224 | Sep 21 | Glo | Success Rate | 95.0% | 92.8% | 17 | QUEUED | CLOSED |
| SLB-20260921-0223 | Sep 21 | MTN | Success Rate | 95.0% | 94.1% | 16 | QUEUED | OPEN |
| SLB-20260921-0222 | Sep 21 | Telcos Direct | Success Rate | 95.0% | 94.6% | 7 | QUEUED | OPEN |
| SLB-20260921-0221 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 10 | QUEUED | CLOSED |
| SLB-20260921-0220 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.1% | 10 | QUEUED | CLOSED |
| SLB-20260921-0219 | Sep 21 | Glo | Success Rate | 95.0% | 91.2% | 12 | QUEUED | CLOSED |
| SLB-20260921-0218 | Sep 21 | MTN | Success Rate | 95.0% | 94.0% | 9 | QUEUED | CLOSED |
| SLB-20260921-0217 | Sep 21 | Opay | Success Rate | 90.0% | 85.7% | 1 | QUEUED | OPEN |
| SLB-20260921-0216 | Sep 21 | NexBridge | Success Rate | 95.0% | 86.7% | 4 | QUEUED | CLOSED |
| SLB-20260921-0215 | Sep 21 | MTN | Success Rate | 95.0% | 91.3% | 2 | QUEUED | CLOSED |
| SLB-20260921-0214 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20260921-0213 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0212 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0211 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0210 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0209 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | OPEN |
| SLB-20260921-0208 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0207 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0206 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 10:55:38 | VAS-1792317336-F98CBD860CF3 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 10:55:34 | VAS-1792317334-652B18264ACF | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 10:55:22 | VAS-1792317321-0326020B9455 | AGGREGATOR | TXN_COMPLETION | 850.65ms | 400.00ms | Opay | NexBridge | Airtel |
| 2026-10-18 | 10:55:16 | VAS-1792317314-EDE2DABAB6F0 | AGGREGATOR | TXN_COMPLETION | 2046.55ms | 400.00ms | GTBank | Telcos Direct | MTN |
| 2026-10-18 | 10:55:16 | VAS-1792317314-EDE2DABAB6F0 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | GTBank | Telcos Direct | MTN |
| 2026-10-18 | 10:55:08 | VAS-1792317307-96ED72719A75 | AGGREGATOR | TXN_COMPLETION | 1018.26ms | 400.00ms | Access Bank | Primus VAS | Glo |
| 2026-10-18 | 10:55:08 | VAS-1792317307-96ED72719A75 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Access Bank | Primus VAS | Glo |
| 2026-10-18 | 10:54:30 | VAS-1792317270-1C3BC1990CEA | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | NexBridge | Airtel |
| 2026-10-18 | 10:53:26 | VAS-1792317203-597B67FB3BE6 | AGGREGATOR | TXN_COMPLETION | 1768.59ms | 400.00ms | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 10:53:16 | VAS-1792317195-4C642091591E | TELCO | TXN_COMPLETION | 680.17ms | 500.00ms | Palmpay | NexBridge | Glo |
| 2026-10-18 | 10:53:10 | VAS-1792317188-9EB4A60FF479 | TELCO | TXN_COMPLETION | 1737.96ms | 500.00ms | Union Bank | Telcos Direct | MTN |
| 2026-10-18 | 10:53:10 | VAS-1792317188-9EB4A60FF479 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Telcos Direct | MTN |
| 2026-10-18 | 10:53:02 | VAS-1792317181-B9EDCEFA35EF | AGGREGATOR | TXN_COMPLETION | 1186.36ms | 400.00ms | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 10:53:02 | VAS-1792317181-B9EDCEFA35EF | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 10:52:54 | VAS-1792317173-3072BD45CEC0 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-18 | 10:52:25 | VAS-1792317144-D3881CFFAD57 | TELCO | TXN_COMPLETION | 814.68ms | 500.00ms | Access Bank | Cordis Telcom | MTN |
| 2026-10-18 | 10:52:25 | VAS-1792317144-D3881CFFAD57 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | Cordis Telcom | MTN |
| 2026-10-18 | 10:52:17 | VAS-1792317136-FE0D25FFC738 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 10:52:09 | VAS-1792317129-B8C47864F09A | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 10:52:05 | VAS-1792317122-38F716655154 | TELCO | TXN_COMPLETION | 1505.93ms | 500.00ms | Kuda MFB | Primus VAS | Airtel |