SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0225 | Sep 21 | Primus VAS | Success Rate | 95.0% | 94.8% | 15 | QUEUED | OPEN |
| SLB-20260921-0224 | Sep 21 | Glo | Success Rate | 95.0% | 92.8% | 17 | QUEUED | CLOSED |
| SLB-20260921-0223 | Sep 21 | MTN | Success Rate | 95.0% | 94.1% | 16 | QUEUED | OPEN |
| SLB-20260921-0222 | Sep 21 | Telcos Direct | Success Rate | 95.0% | 94.6% | 7 | QUEUED | OPEN |
| SLB-20260921-0221 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 10 | QUEUED | CLOSED |
| SLB-20260921-0220 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.1% | 10 | QUEUED | CLOSED |
| SLB-20260921-0219 | Sep 21 | Glo | Success Rate | 95.0% | 91.2% | 12 | QUEUED | CLOSED |
| SLB-20260921-0218 | Sep 21 | MTN | Success Rate | 95.0% | 94.0% | 9 | QUEUED | CLOSED |
| SLB-20260921-0217 | Sep 21 | Opay | Success Rate | 90.0% | 85.7% | 1 | QUEUED | OPEN |
| SLB-20260921-0216 | Sep 21 | NexBridge | Success Rate | 95.0% | 86.7% | 4 | QUEUED | CLOSED |
| SLB-20260921-0215 | Sep 21 | MTN | Success Rate | 95.0% | 91.3% | 2 | QUEUED | CLOSED |
| SLB-20260921-0214 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20260921-0213 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0212 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0211 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0210 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0209 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | OPEN |
| SLB-20260921-0208 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0207 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0206 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 09:42:25 | VAS-1792312944-7D5B8D50B4FA | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-18 | 09:41:57 | VAS-1792312914-87AB985DA170 | TELCO | TXN_COMPLETION | 2327.64ms | 500.00ms | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 09:41:57 | VAS-1792312914-87AB985DA170 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 09:41:48 | VAS-1792312907-06BA9EB1B379 | TELCO | TXN_COMPLETION | 759.51ms | 500.00ms | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-18 | 09:41:34 | VAS-1792312892-9447BBAAC417 | AGGREGATOR | TXN_COMPLETION | 1454.65ms | 400.00ms | Union Bank | Primus VAS | Airtel |
| 2026-10-18 | 09:41:27 | VAS-1792312887-2702F6A34EA7 | AGGREGATOR | TXN_COMPLETION | 1006.07ms | 400.00ms | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 09:41:27 | VAS-1792312887-2702F6A34EA7 | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 09:40:41 | VAS-1792312840-66F7FDD1B095 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Union Bank | Primus VAS | Airtel |
| 2026-10-18 | 09:40:34 | VAS-1792312833-1B07C1D0A839 | AGGREGATOR | TXN_COMPLETION | 689.02ms | 400.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-18 | 09:40:20 | VAS-1792312818-D3D23C4C009C | AGGREGATOR | TXN_COMPLETION | 1050.40ms | 400.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 09:40:20 | VAS-1792312818-D3D23C4C009C | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 09:39:49 | VAS-1792312789-1C2350CC5494 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 09:39:43 | VAS-1792312781-8625179B1BD5 | AGGREGATOR | TXN_COMPLETION | 1833.41ms | 400.00ms | MoMo PSB | Telcos Direct | Glo |
| 2026-10-18 | 09:39:29 | VAS-1792312767-B4B2504517C9 | AGGREGATOR | TXN_COMPLETION | 2046.58ms | 400.00ms | Access Bank | Primus VAS | Glo |
| 2026-10-18 | 09:38:51 | VAS-1792312729-BBD55B23BE12 | AGGREGATOR | TXN_COMPLETION | 1442.52ms | 400.00ms | MoMo PSB | Primus VAS | Airtel |
| 2026-10-18 | 09:38:28 | VAS-1792312707-A7808BC9FD5F | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-18 | 09:38:21 | VAS-1792312700-A239C517F5A3 | AGGREGATOR | TXN_COMPLETION | 1203.16ms | 400.00ms | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 09:38:21 | VAS-1792312700-A239C517F5A3 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 09:38:00 | VAS-1792312677-17F9EF89D9F5 | AGGREGATOR | TXN_COMPLETION | 1935.12ms | 400.00ms | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 09:37:44 | VAS-1792312663-D962D08BD8CA | AGGREGATOR | TXN_COMPLETION | 725.55ms | 400.00ms | Opay | NexBridge | MTN |