SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0225 | Sep 21 | Primus VAS | Success Rate | 95.0% | 94.8% | 15 | QUEUED | OPEN |
| SLB-20260921-0224 | Sep 21 | Glo | Success Rate | 95.0% | 92.8% | 17 | QUEUED | CLOSED |
| SLB-20260921-0223 | Sep 21 | MTN | Success Rate | 95.0% | 94.1% | 16 | QUEUED | OPEN |
| SLB-20260921-0222 | Sep 21 | Telcos Direct | Success Rate | 95.0% | 94.6% | 7 | QUEUED | OPEN |
| SLB-20260921-0221 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 10 | QUEUED | CLOSED |
| SLB-20260921-0220 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.1% | 10 | QUEUED | CLOSED |
| SLB-20260921-0219 | Sep 21 | Glo | Success Rate | 95.0% | 91.2% | 12 | QUEUED | CLOSED |
| SLB-20260921-0218 | Sep 21 | MTN | Success Rate | 95.0% | 94.0% | 9 | QUEUED | CLOSED |
| SLB-20260921-0217 | Sep 21 | Opay | Success Rate | 90.0% | 85.7% | 1 | QUEUED | OPEN |
| SLB-20260921-0216 | Sep 21 | NexBridge | Success Rate | 95.0% | 86.7% | 4 | QUEUED | CLOSED |
| SLB-20260921-0215 | Sep 21 | MTN | Success Rate | 95.0% | 91.3% | 2 | QUEUED | CLOSED |
| SLB-20260921-0214 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20260921-0213 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0212 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0211 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0210 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0209 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | OPEN |
| SLB-20260921-0208 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0207 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0206 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 09:21:40 | VAS-1792311700-02431F563B1F | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-18 | 09:21:34 | VAS-1792311692-B5535CE6F218 | TELCO | TXN_COMPLETION | 1532.67ms | 500.00ms | Palmpay | NexBridge | MTN |
| 2026-10-18 | 09:21:34 | VAS-1792311692-B5535CE6F218 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Palmpay | NexBridge | MTN |
| 2026-10-18 | 09:21:04 | VAS-1792311663-4F7352099B1C | AGGREGATOR | TXN_COMPLETION | 400.21ms | 400.00ms | FirstBank | Cordis Telcom | Airtel |
| 2026-10-18 | 09:20:48 | VAS-1792311648-5D994A8EFCB9 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | NexBridge | 9Mobile |
| 2026-10-18 | 09:20:36 | VAS-1792311633-A5964222141D | TELCO | TXN_COMPLETION | 2222.92ms | 500.00ms | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 09:20:36 | VAS-1792311633-A5964222141D | AGGREGATOR | TXN_COMPLETION | 945.20ms | 400.00ms | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 09:20:36 | VAS-1792311633-A5964222141D | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 09:20:27 | VAS-1792311626-7EE952CABCFA | AGGREGATOR | TXN_COMPLETION | 421.02ms | 400.00ms | Palmpay | Telcos Direct | Airtel |
| 2026-10-18 | 09:20:21 | VAS-1792311618-C440FFD5B03E | AGGREGATOR | TXN_COMPLETION | 1991.85ms | 400.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 09:20:21 | VAS-1792311618-C440FFD5B03E | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 09:20:13 | VAS-1792311611-BFE21A957522 | AGGREGATOR | TXN_COMPLETION | 1178.62ms | 400.00ms | Opay | Cordis Telcom | Glo |
| 2026-10-18 | 09:20:13 | VAS-1792311611-BFE21A957522 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Cordis Telcom | Glo |
| 2026-10-18 | 09:19:51 | VAS-1792311589-DB0EB2E41218 | TELCO | TXN_COMPLETION | 2152.65ms | 500.00ms | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-18 | 09:19:51 | VAS-1792311589-DB0EB2E41218 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-18 | 09:19:42 | VAS-1792311581-79374F432020 | AGGREGATOR | TXN_COMPLETION | 678.81ms | 400.00ms | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 09:19:35 | VAS-1792311574-9E4894D231DE | AGGREGATOR | TXN_COMPLETION | 767.52ms | 400.00ms | Opay | NexBridge | MTN |
| 2026-10-18 | 09:19:29 | VAS-1792311569-72B0A6A350F4 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 09:19:16 | VAS-1792311552-2AA48031A633 | TELCO | TXN_COMPLETION | 1968.04ms | 500.00ms | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 09:19:16 | VAS-1792311552-2AA48031A633 | AGGREGATOR | TXN_COMPLETION | 2233.54ms | 400.00ms | Stanbic IBTC | Primus VAS | Airtel |