SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0225 | Sep 21 | Primus VAS | Success Rate | 95.0% | 94.8% | 15 | QUEUED | OPEN |
| SLB-20260921-0224 | Sep 21 | Glo | Success Rate | 95.0% | 92.8% | 17 | QUEUED | CLOSED |
| SLB-20260921-0223 | Sep 21 | MTN | Success Rate | 95.0% | 94.1% | 16 | QUEUED | OPEN |
| SLB-20260921-0222 | Sep 21 | Telcos Direct | Success Rate | 95.0% | 94.6% | 7 | QUEUED | OPEN |
| SLB-20260921-0221 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 10 | QUEUED | CLOSED |
| SLB-20260921-0220 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.1% | 10 | QUEUED | CLOSED |
| SLB-20260921-0219 | Sep 21 | Glo | Success Rate | 95.0% | 91.2% | 12 | QUEUED | CLOSED |
| SLB-20260921-0218 | Sep 21 | MTN | Success Rate | 95.0% | 94.0% | 9 | QUEUED | CLOSED |
| SLB-20260921-0217 | Sep 21 | Opay | Success Rate | 90.0% | 85.7% | 1 | QUEUED | OPEN |
| SLB-20260921-0216 | Sep 21 | NexBridge | Success Rate | 95.0% | 86.7% | 4 | QUEUED | CLOSED |
| SLB-20260921-0215 | Sep 21 | MTN | Success Rate | 95.0% | 91.3% | 2 | QUEUED | CLOSED |
| SLB-20260921-0214 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20260921-0213 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0212 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0211 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0210 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0209 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | OPEN |
| SLB-20260921-0208 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0207 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0206 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 09:19:16 | VAS-1792311552-2AA48031A633 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 09:18:20 | VAS-1792311500-A9E22D6F018D | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 09:18:13 | VAS-1792311492-71876AD03EF7 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Opay | Telcos Direct | Airtel |
| 2026-10-18 | 09:17:59 | VAS-1792311478-E6F77AB14D94 | TELCO | TXN_COMPLETION | 1185.93ms | 500.00ms | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-18 | 09:17:59 | VAS-1792311478-E6F77AB14D94 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-18 | 09:17:51 | VAS-1792311470-13C7700C0A5F | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | Kuda MFB | Telcos Direct | MTN |
| 2026-10-18 | 09:17:14 | VAS-1792311433-C43DD4AF41B9 | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-18 | 09:17:00 | VAS-1792311418-558BC41D374E | AGGREGATOR | TXN_COMPLETION | 1108.30ms | 400.00ms | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-18 | 09:17:00 | VAS-1792311418-558BC41D374E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-18 | 09:16:45 | VAS-1792311403-DEB712E94AD2 | TELCO | TXN_COMPLETION | 1665.75ms | 500.00ms | GTBank | Primus VAS | MTN |
| 2026-10-18 | 09:16:45 | VAS-1792311403-DEB712E94AD2 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | Primus VAS | MTN |
| 2026-10-18 | 09:16:07 | VAS-1792311366-559592BD870B | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | NexBridge | Airtel |
| 2026-10-18 | 09:16:00 | VAS-1792311359-BF0CFDFAC383 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | Telcos Direct | MTN |
| 2026-10-18 | 09:15:52 | VAS-1792311352-34807CBE5B48 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Primus VAS | 9Mobile |
| 2026-10-18 | 09:15:09 | VAS-1792311307-3C78F59FC7C5 | TELCO | TXN_COMPLETION | 1590.79ms | 500.00ms | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 09:15:00 | VAS-1792311300-49E9D5E6750F | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 09:14:54 | VAS-1792311292-823CBC24D25F | TELCO | TXN_COMPLETION | 1053.64ms | 500.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 09:14:31 | VAS-1792311270-B348A500826C | AGGREGATOR | TXN_COMPLETION | 418.82ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-18 | 09:14:26 | VAS-1792311266-5117ACC92E7E | TELCO | TXN_COMPLETION | 1383.69ms | 500.00ms | GTBank | Telcos Direct | MTN |
| 2026-10-18 | 09:14:26 | VAS-1792311266-5117ACC92E7E | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | GTBank | Telcos Direct | MTN |