SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0225 | Sep 21 | Primus VAS | Success Rate | 95.0% | 94.8% | 15 | QUEUED | OPEN |
| SLB-20260921-0224 | Sep 21 | Glo | Success Rate | 95.0% | 92.8% | 17 | QUEUED | CLOSED |
| SLB-20260921-0223 | Sep 21 | MTN | Success Rate | 95.0% | 94.1% | 16 | QUEUED | OPEN |
| SLB-20260921-0222 | Sep 21 | Telcos Direct | Success Rate | 95.0% | 94.6% | 7 | QUEUED | OPEN |
| SLB-20260921-0221 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 10 | QUEUED | CLOSED |
| SLB-20260921-0220 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.1% | 10 | QUEUED | CLOSED |
| SLB-20260921-0219 | Sep 21 | Glo | Success Rate | 95.0% | 91.2% | 12 | QUEUED | CLOSED |
| SLB-20260921-0218 | Sep 21 | MTN | Success Rate | 95.0% | 94.0% | 9 | QUEUED | CLOSED |
| SLB-20260921-0217 | Sep 21 | Opay | Success Rate | 90.0% | 85.7% | 1 | QUEUED | OPEN |
| SLB-20260921-0216 | Sep 21 | NexBridge | Success Rate | 95.0% | 86.7% | 4 | QUEUED | CLOSED |
| SLB-20260921-0215 | Sep 21 | MTN | Success Rate | 95.0% | 91.3% | 2 | QUEUED | CLOSED |
| SLB-20260921-0214 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20260921-0213 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0212 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0211 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0210 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0209 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | OPEN |
| SLB-20260921-0208 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0207 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0206 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 09:14:09 | VAS-1792311248-50E97341C276 | AGGREGATOR | TXN_COMPLETION | 1010.89ms | 400.00ms | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 09:14:04 | VAS-1792311241-5ECC4E03B741 | TELCO | TXN_COMPLETION | 1933.77ms | 500.00ms | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 09:14:04 | VAS-1792311241-5ECC4E03B741 | AGGREGATOR | TXN_COMPLETION | 1322.06ms | 400.00ms | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 09:14:04 | VAS-1792311241-5ECC4E03B741 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 09:13:54 | VAS-1792311233-061E98D9596D | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 09:13:39 | VAS-1792311218-C21B591DB33B | AGGREGATOR | TXN_COMPLETION | 753.60ms | 400.00ms | Union Bank | NexBridge | MTN |
| 2026-10-18 | 09:13:39 | VAS-1792311218-C21B591DB33B | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | NexBridge | MTN |
| 2026-10-18 | 09:13:25 | VAS-1792311204-B9E268FE0B7C | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Opay | Cordis Telcom | MTN |
| 2026-10-18 | 09:13:17 | VAS-1792311196-0F1443C38E5B | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | Telcos Direct | MTN |
| 2026-10-18 | 09:13:09 | VAS-1792311189-06690055CAB3 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | Telcos Direct | MTN |
| 2026-10-18 | 09:13:03 | VAS-1792311182-4B7F4A03B075 | AGGREGATOR | TXN_COMPLETION | 475.67ms | 400.00ms | GTBank | Telcos Direct | MTN |
| 2026-10-18 | 09:12:49 | VAS-1792311167-4310B51EF32E | AGGREGATOR | TXN_COMPLETION | 2518.59ms | 400.00ms | Union Bank | Telcos Direct | Airtel |
| 2026-10-18 | 09:12:49 | VAS-1792311167-4310B51EF32E | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | Telcos Direct | Airtel |
| 2026-10-18 | 09:12:10 | VAS-1792311129-6558C6E120B9 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Access Bank | NexBridge | Glo |
| 2026-10-18 | 09:12:04 | VAS-1792311122-ADE7FF960D5D | TELCO | TXN_COMPLETION | 1532.90ms | 500.00ms | Access Bank | Telcos Direct | Airtel |
| 2026-10-18 | 09:12:04 | VAS-1792311122-ADE7FF960D5D | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | Telcos Direct | Airtel |
| 2026-10-18 | 09:11:55 | VAS-1792311115-D9830A3DE947 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Primus VAS | Glo |
| 2026-10-18 | 09:11:48 | VAS-1792311107-3172B52204D0 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 09:11:33 | VAS-1792311092-A50EA18F7540 | AGGREGATOR | TXN_COMPLETION | 779.93ms | 400.00ms | Palmpay | Primus VAS | MTN |
| 2026-10-18 | 09:11:33 | VAS-1792311092-A50EA18F7540 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | Primus VAS | MTN |