SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0225 | Sep 21 | Primus VAS | Success Rate | 95.0% | 94.8% | 15 | QUEUED | OPEN |
| SLB-20260921-0224 | Sep 21 | Glo | Success Rate | 95.0% | 92.8% | 17 | QUEUED | CLOSED |
| SLB-20260921-0223 | Sep 21 | MTN | Success Rate | 95.0% | 94.1% | 16 | QUEUED | OPEN |
| SLB-20260921-0222 | Sep 21 | Telcos Direct | Success Rate | 95.0% | 94.6% | 7 | QUEUED | OPEN |
| SLB-20260921-0221 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 10 | QUEUED | CLOSED |
| SLB-20260921-0220 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.1% | 10 | QUEUED | CLOSED |
| SLB-20260921-0219 | Sep 21 | Glo | Success Rate | 95.0% | 91.2% | 12 | QUEUED | CLOSED |
| SLB-20260921-0218 | Sep 21 | MTN | Success Rate | 95.0% | 94.0% | 9 | QUEUED | CLOSED |
| SLB-20260921-0217 | Sep 21 | Opay | Success Rate | 90.0% | 85.7% | 1 | QUEUED | OPEN |
| SLB-20260921-0216 | Sep 21 | NexBridge | Success Rate | 95.0% | 86.7% | 4 | QUEUED | CLOSED |
| SLB-20260921-0215 | Sep 21 | MTN | Success Rate | 95.0% | 91.3% | 2 | QUEUED | CLOSED |
| SLB-20260921-0214 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20260921-0213 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0212 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0211 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0210 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0209 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | OPEN |
| SLB-20260921-0208 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0207 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0206 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 09:02:17 | VAS-1792310537-93DE6ED610DA | AGGREGATOR | TXN_COMPLETION | 431.49ms | 400.00ms | Kuda MFB | Primus VAS | MTN |
| 2026-10-18 | 09:02:17 | VAS-1792310537-93DE6ED610DA | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | Primus VAS | MTN |
| 2026-10-18 | 09:02:12 | VAS-1792310529-BBF46DAC31C9 | TELCO | TXN_COMPLETION | 1719.96ms | 500.00ms | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 09:02:12 | VAS-1792310529-BBF46DAC31C9 | AGGREGATOR | TXN_COMPLETION | 672.40ms | 400.00ms | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 09:02:03 | VAS-1792310522-E2492A34661A | AGGREGATOR | TXN_COMPLETION | 530.35ms | 400.00ms | GTBank | Telcos Direct | Airtel |
| 2026-10-18 | 09:02:03 | VAS-1792310522-E2492A34661A | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Telcos Direct | Airtel |
| 2026-10-18 | 09:01:26 | VAS-1792310485-35BE973B1AA8 | TELCO | TXN_COMPLETION | 1144.41ms | 500.00ms | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 09:01:26 | VAS-1792310485-35BE973B1AA8 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 09:01:18 | VAS-1792310477-EA2D735FD91A | AGGREGATOR | TXN_COMPLETION | 735.10ms | 400.00ms | GTBank | NexBridge | MTN |
| 2026-10-18 | 09:01:18 | VAS-1792310477-EA2D735FD91A | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | GTBank | NexBridge | MTN |
| 2026-10-18 | 09:00:56 | VAS-1792310455-890302FD1CCC | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 09:00:50 | VAS-1792310448-C1321A61CAEC | TELCO | TXN_COMPLETION | 965.35ms | 500.00ms | MoMo PSB | Primus VAS | Glo |
| 2026-10-18 | 09:00:50 | VAS-1792310448-C1321A61CAEC | AGGREGATOR | TXN_COMPLETION | 883.79ms | 400.00ms | MoMo PSB | Primus VAS | Glo |
| 2026-10-18 | 09:00:50 | VAS-1792310448-C1321A61CAEC | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | MoMo PSB | Primus VAS | Glo |
| 2026-10-18 | 09:00:42 | VAS-1792310440-556BB3CEDBC0 | AGGREGATOR | TXN_COMPLETION | 1537.98ms | 400.00ms | Palmpay | Primus VAS | Airtel |
| 2026-10-18 | 09:00:42 | VAS-1792310440-556BB3CEDBC0 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | Primus VAS | Airtel |
| 2026-10-18 | 09:00:06 | VAS-1792310405-E8966A59AE80 | AGGREGATOR | TXN_COMPLETION | 506.10ms | 400.00ms | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-18 | 08:59:51 | VAS-1792310389-30D69303DEED | TELCO | TXN_COMPLETION | 1763.74ms | 500.00ms | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 08:59:42 | VAS-1792310381-04CFA5E55B4D | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-18 | 08:59:29 | VAS-1792310366-6F35F922EE0B | AGGREGATOR | TXN_COMPLETION | 2378.01ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Airtel |