SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0225 | Sep 21 | Primus VAS | Success Rate | 95.0% | 94.8% | 15 | QUEUED | OPEN |
| SLB-20260921-0224 | Sep 21 | Glo | Success Rate | 95.0% | 92.8% | 17 | QUEUED | CLOSED |
| SLB-20260921-0223 | Sep 21 | MTN | Success Rate | 95.0% | 94.1% | 16 | QUEUED | OPEN |
| SLB-20260921-0222 | Sep 21 | Telcos Direct | Success Rate | 95.0% | 94.6% | 7 | QUEUED | OPEN |
| SLB-20260921-0221 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 10 | QUEUED | CLOSED |
| SLB-20260921-0220 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.1% | 10 | QUEUED | CLOSED |
| SLB-20260921-0219 | Sep 21 | Glo | Success Rate | 95.0% | 91.2% | 12 | QUEUED | CLOSED |
| SLB-20260921-0218 | Sep 21 | MTN | Success Rate | 95.0% | 94.0% | 9 | QUEUED | CLOSED |
| SLB-20260921-0217 | Sep 21 | Opay | Success Rate | 90.0% | 85.7% | 1 | QUEUED | OPEN |
| SLB-20260921-0216 | Sep 21 | NexBridge | Success Rate | 95.0% | 86.7% | 4 | QUEUED | CLOSED |
| SLB-20260921-0215 | Sep 21 | MTN | Success Rate | 95.0% | 91.3% | 2 | QUEUED | CLOSED |
| SLB-20260921-0214 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20260921-0213 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0212 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0211 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0210 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0209 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | OPEN |
| SLB-20260921-0208 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0207 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0206 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 08:39:53 | VAS-1792309189-018E5F6E0CA3 | TELCO | TXN_COMPLETION | 2074.21ms | 500.00ms | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 08:39:53 | VAS-1792309189-018E5F6E0CA3 | AGGREGATOR | TXN_COMPLETION | 2130.58ms | 400.00ms | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 08:39:53 | VAS-1792309189-018E5F6E0CA3 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 08:39:44 | VAS-1792309181-300F78A9B268 | AGGREGATOR | TXN_COMPLETION | 2537.81ms | 400.00ms | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-18 | 08:39:44 | VAS-1792309181-300F78A9B268 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-18 | 08:39:34 | VAS-1792309174-6E0EB7CE1BF4 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-18 | 08:39:27 | VAS-1792309166-EB5D2BC222F0 | TELCO | TXN_COMPLETION | 790.91ms | 500.00ms | Access Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 08:39:12 | VAS-1792309152-A8D9BC1CB226 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | Primus VAS | 9Mobile |
| 2026-10-18 | 08:39:07 | VAS-1792309144-8EFAF261364F | TELCO | TXN_COMPLETION | 1812.49ms | 500.00ms | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 08:39:07 | VAS-1792309144-8EFAF261364F | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 08:38:57 | VAS-1792309137-D15671946D42 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Primus VAS | Glo |
| 2026-10-18 | 08:38:44 | VAS-1792309122-1691FDE23B6A | TELCO | TXN_COMPLETION | 2022.16ms | 500.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 08:38:44 | VAS-1792309122-1691FDE23B6A | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 08:38:30 | VAS-1792309107-2856F03D1252 | TELCO | TXN_COMPLETION | 2446.10ms | 500.00ms | Access Bank | NexBridge | Glo |
| 2026-10-18 | 08:38:30 | VAS-1792309107-2856F03D1252 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | NexBridge | Glo |
| 2026-10-18 | 08:38:06 | VAS-1792309085-B1E494671232 | AGGREGATOR | TXN_COMPLETION | 1177.00ms | 400.00ms | Opay | Telcos Direct | Glo |
| 2026-10-18 | 08:38:06 | VAS-1792309085-B1E494671232 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | Telcos Direct | Glo |
| 2026-10-18 | 08:37:59 | VAS-1792309078-AD5647E675F5 | TELCO | TXN_COMPLETION | 979.30ms | 500.00ms | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-18 | 08:37:59 | VAS-1792309078-AD5647E675F5 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-18 | 08:37:53 | VAS-1792309070-B86B6E7313A2 | AGGREGATOR | TXN_COMPLETION | 2229.74ms | 400.00ms | GTBank | NexBridge | Glo |