SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0225 | Sep 21 | Primus VAS | Success Rate | 95.0% | 94.8% | 15 | QUEUED | OPEN |
| SLB-20260921-0224 | Sep 21 | Glo | Success Rate | 95.0% | 92.8% | 17 | QUEUED | CLOSED |
| SLB-20260921-0223 | Sep 21 | MTN | Success Rate | 95.0% | 94.1% | 16 | QUEUED | OPEN |
| SLB-20260921-0222 | Sep 21 | Telcos Direct | Success Rate | 95.0% | 94.6% | 7 | QUEUED | OPEN |
| SLB-20260921-0221 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 10 | QUEUED | CLOSED |
| SLB-20260921-0220 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.1% | 10 | QUEUED | CLOSED |
| SLB-20260921-0219 | Sep 21 | Glo | Success Rate | 95.0% | 91.2% | 12 | QUEUED | CLOSED |
| SLB-20260921-0218 | Sep 21 | MTN | Success Rate | 95.0% | 94.0% | 9 | QUEUED | CLOSED |
| SLB-20260921-0217 | Sep 21 | Opay | Success Rate | 90.0% | 85.7% | 1 | QUEUED | OPEN |
| SLB-20260921-0216 | Sep 21 | NexBridge | Success Rate | 95.0% | 86.7% | 4 | QUEUED | CLOSED |
| SLB-20260921-0215 | Sep 21 | MTN | Success Rate | 95.0% | 91.3% | 2 | QUEUED | CLOSED |
| SLB-20260921-0214 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20260921-0213 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0212 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0211 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0210 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0209 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | OPEN |
| SLB-20260921-0208 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0207 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0206 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 08:31:33 | VAS-1792308692-65E97B026446 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | NexBridge | Airtel |
| 2026-10-18 | 08:31:26 | VAS-1792308685-9059989921D0 | AGGREGATOR | TXN_COMPLETION | 833.92ms | 400.00ms | Union Bank | Cordis Telcom | Glo |
| 2026-10-18 | 08:31:26 | VAS-1792308685-9059989921D0 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | Cordis Telcom | Glo |
| 2026-10-18 | 08:31:19 | VAS-1792308678-4E879F86EB63 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-18 | 08:31:05 | VAS-1792308663-13A6E95F8A6F | AGGREGATOR | TXN_COMPLETION | 1628.16ms | 400.00ms | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-18 | 08:31:05 | VAS-1792308663-13A6E95F8A6F | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-18 | 08:30:56 | VAS-1792308655-F38D7C4E17F7 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 08:30:34 | VAS-1792308633-BDEAA8CA5D5D | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 08:30:29 | VAS-1792308626-933F919178BB | TELCO | TXN_COMPLETION | 2204.70ms | 500.00ms | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 08:30:29 | VAS-1792308626-933F919178BB | AGGREGATOR | TXN_COMPLETION | 875.49ms | 400.00ms | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 08:30:29 | VAS-1792308626-933F919178BB | MERCHANT | TXN_COMPLETION | 15.00s | 5.00s | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 08:30:07 | VAS-1792308604-097BA093267F | TELCO | TXN_COMPLETION | 1974.72ms | 500.00ms | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 08:30:07 | VAS-1792308604-097BA093267F | AGGREGATOR | TXN_COMPLETION | 469.78ms | 400.00ms | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 08:30:07 | VAS-1792308604-097BA093267F | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 08:29:57 | VAS-1792308596-96483758097E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Telcos Direct | Glo |
| 2026-10-18 | 08:29:49 | VAS-1792308589-0D131B525BD8 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 08:29:43 | VAS-1792308581-92F6D0BA13DE | AGGREGATOR | TXN_COMPLETION | 1329.87ms | 400.00ms | Palmpay | Primus VAS | 9Mobile |
| 2026-10-18 | 08:29:27 | VAS-1792308566-D7540D50CAE2 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-18 | 08:29:21 | VAS-1792308559-A2F93035960F | AGGREGATOR | TXN_COMPLETION | 1508.19ms | 400.00ms | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-18 | 08:29:21 | VAS-1792308559-A2F93035960F | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | Cordis Telcom | MTN |