SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0225 | Sep 21 | Primus VAS | Success Rate | 95.0% | 94.8% | 15 | QUEUED | OPEN |
| SLB-20260921-0224 | Sep 21 | Glo | Success Rate | 95.0% | 92.8% | 17 | QUEUED | CLOSED |
| SLB-20260921-0223 | Sep 21 | MTN | Success Rate | 95.0% | 94.1% | 16 | QUEUED | OPEN |
| SLB-20260921-0222 | Sep 21 | Telcos Direct | Success Rate | 95.0% | 94.6% | 7 | QUEUED | OPEN |
| SLB-20260921-0221 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 10 | QUEUED | CLOSED |
| SLB-20260921-0220 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.1% | 10 | QUEUED | CLOSED |
| SLB-20260921-0219 | Sep 21 | Glo | Success Rate | 95.0% | 91.2% | 12 | QUEUED | CLOSED |
| SLB-20260921-0218 | Sep 21 | MTN | Success Rate | 95.0% | 94.0% | 9 | QUEUED | CLOSED |
| SLB-20260921-0217 | Sep 21 | Opay | Success Rate | 90.0% | 85.7% | 1 | QUEUED | OPEN |
| SLB-20260921-0216 | Sep 21 | NexBridge | Success Rate | 95.0% | 86.7% | 4 | QUEUED | CLOSED |
| SLB-20260921-0215 | Sep 21 | MTN | Success Rate | 95.0% | 91.3% | 2 | QUEUED | CLOSED |
| SLB-20260921-0214 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20260921-0213 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0212 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0211 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0210 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0209 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | OPEN |
| SLB-20260921-0208 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0207 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0206 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 08:21:49 | VAS-1792308107-237A003BA35C | TELCO | TXN_COMPLETION | 1834.87ms | 500.00ms | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-18 | 08:21:49 | VAS-1792308107-237A003BA35C | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-18 | 08:21:33 | VAS-1792308092-4FC0D0036DFA | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 08:21:19 | VAS-1792308078-C646E6D8E46F | AGGREGATOR | TXN_COMPLETION | 1026.66ms | 400.00ms | FirstBank | Telcos Direct | MTN |
| 2026-10-18 | 08:20:57 | VAS-1792308055-AFD8F88B7D15 | AGGREGATOR | TXN_COMPLETION | 812.50ms | 400.00ms | Opay | NexBridge | MTN |
| 2026-10-18 | 08:20:34 | VAS-1792308033-81FF0731D883 | AGGREGATOR | TXN_COMPLETION | 874.60ms | 400.00ms | FirstBank | Cordis Telcom | Airtel |
| 2026-10-18 | 08:19:56 | VAS-1792307996-EF4739C16AF2 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 08:19:50 | VAS-1792307989-5250D602BDDD | AGGREGATOR | TXN_COMPLETION | 1221.51ms | 400.00ms | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 08:19:50 | VAS-1792307989-5250D602BDDD | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 08:19:35 | VAS-1792307974-FD1053940629 | TELCO | TXN_COMPLETION | 1290.38ms | 500.00ms | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-18 | 08:19:35 | VAS-1792307974-FD1053940629 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-18 | 08:19:31 | VAS-1792307968-40FB0B00E798 | TELCO | TXN_COMPLETION | 1904.55ms | 500.00ms | Union Bank | NexBridge | Glo |
| 2026-10-18 | 08:19:31 | VAS-1792307968-40FB0B00E798 | AGGREGATOR | TXN_COMPLETION | 2152.96ms | 400.00ms | Union Bank | NexBridge | Glo |
| 2026-10-18 | 08:19:31 | VAS-1792307968-40FB0B00E798 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-18 | 08:19:20 | VAS-1792307959-D9D4A74D7626 | TELCO | TXN_COMPLETION | 896.50ms | 500.00ms | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 08:19:05 | VAS-1792307944-58F0CB127FF9 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | NexBridge | Glo |
| 2026-10-18 | 08:18:43 | VAS-1792307922-18727A53F31F | AGGREGATOR | TXN_COMPLETION | 1171.49ms | 400.00ms | Union Bank | Cordis Telcom | Glo |
| 2026-10-18 | 08:18:28 | VAS-1791783255-A014BB2C0653 | MERCHANT | TXN_COMPLETION | 524656.00s | 5.00s | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 08:18:23 | VAS-1792307900-B9E2C0571987 | TELCO | TXN_COMPLETION | 829.58ms | 500.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 08:18:23 | VAS-1792307900-B9E2C0571987 | AGGREGATOR | TXN_COMPLETION | 2089.67ms | 400.00ms | Union Bank | Cordis Telcom | Airtel |