SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0225 | Sep 21 | Primus VAS | Success Rate | 95.0% | 94.8% | 15 | QUEUED | OPEN |
| SLB-20260921-0224 | Sep 21 | Glo | Success Rate | 95.0% | 92.8% | 17 | QUEUED | CLOSED |
| SLB-20260921-0223 | Sep 21 | MTN | Success Rate | 95.0% | 94.1% | 16 | QUEUED | OPEN |
| SLB-20260921-0222 | Sep 21 | Telcos Direct | Success Rate | 95.0% | 94.6% | 7 | QUEUED | OPEN |
| SLB-20260921-0221 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 10 | QUEUED | CLOSED |
| SLB-20260921-0220 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.1% | 10 | QUEUED | CLOSED |
| SLB-20260921-0219 | Sep 21 | Glo | Success Rate | 95.0% | 91.2% | 12 | QUEUED | CLOSED |
| SLB-20260921-0218 | Sep 21 | MTN | Success Rate | 95.0% | 94.0% | 9 | QUEUED | CLOSED |
| SLB-20260921-0217 | Sep 21 | Opay | Success Rate | 90.0% | 85.7% | 1 | QUEUED | OPEN |
| SLB-20260921-0216 | Sep 21 | NexBridge | Success Rate | 95.0% | 86.7% | 4 | QUEUED | CLOSED |
| SLB-20260921-0215 | Sep 21 | MTN | Success Rate | 95.0% | 91.3% | 2 | QUEUED | CLOSED |
| SLB-20260921-0214 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20260921-0213 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0212 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0211 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0210 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0209 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | OPEN |
| SLB-20260921-0208 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0207 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0206 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 08:06:34 | VAS-1792307193-34DED62279D2 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 08:06:30 | VAS-1792307188-E94345A331FF | AGGREGATOR | TXN_COMPLETION | 941.77ms | 400.00ms | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-18 | 08:06:30 | VAS-1792307188-E94345A331FF | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-18 | 08:06:24 | VAS-1792307183-824C49D8ACA0 | AGGREGATOR | TXN_COMPLETION | 410.17ms | 400.00ms | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-18 | 08:06:24 | VAS-1792307183-824C49D8ACA0 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-18 | 08:06:14 | VAS-1792307174-1A4B5D7F0908 | AGGREGATOR | TXN_COMPLETION | 412.57ms | 400.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 08:05:59 | VAS-1792307159-7B38BEE52D56 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-18 | 08:05:50 | VAS-1792307149-D2AF26734CEB | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Kuda MFB | Primus VAS | Glo |
| 2026-10-18 | 08:05:41 | VAS-1792307139-1083027BC0A4 | AGGREGATOR | TXN_COMPLETION | 1306.76ms | 400.00ms | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-18 | 08:05:41 | VAS-1792307139-1083027BC0A4 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-18 | 08:05:30 | VAS-1792307129-3D6B671714DE | AGGREGATOR | TXN_COMPLETION | 407.91ms | 400.00ms | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 08:05:30 | VAS-1792307129-3D6B671714DE | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 08:05:15 | VAS-1792307115-41D369BFAB56 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 08:05:06 | VAS-1792307105-F35AC42DFC70 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 08:05:02 | VAS-1792307100-BEB5140CA0AE | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 08:04:53 | VAS-1792307090-76A8BD18EF1F | TELCO | TXN_COMPLETION | 2544.22ms | 500.00ms | FirstBank | Primus VAS | Airtel |
| 2026-10-18 | 08:04:53 | VAS-1792307090-76A8BD18EF1F | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | FirstBank | Primus VAS | Airtel |
| 2026-10-18 | 08:04:47 | VAS-1792307085-1258F190BDB3 | TELCO | TXN_COMPLETION | 1091.77ms | 500.00ms | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-18 | 08:04:47 | VAS-1792307085-1258F190BDB3 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-18 | 08:04:36 | VAS-1792307075-25354DAFF415 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | Primus VAS | Glo |