SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0225 | Sep 21 | Primus VAS | Success Rate | 95.0% | 94.8% | 15 | QUEUED | OPEN |
| SLB-20260921-0224 | Sep 21 | Glo | Success Rate | 95.0% | 92.8% | 17 | QUEUED | CLOSED |
| SLB-20260921-0223 | Sep 21 | MTN | Success Rate | 95.0% | 94.1% | 16 | QUEUED | OPEN |
| SLB-20260921-0222 | Sep 21 | Telcos Direct | Success Rate | 95.0% | 94.6% | 7 | QUEUED | OPEN |
| SLB-20260921-0221 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 10 | QUEUED | CLOSED |
| SLB-20260921-0220 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.1% | 10 | QUEUED | CLOSED |
| SLB-20260921-0219 | Sep 21 | Glo | Success Rate | 95.0% | 91.2% | 12 | QUEUED | CLOSED |
| SLB-20260921-0218 | Sep 21 | MTN | Success Rate | 95.0% | 94.0% | 9 | QUEUED | CLOSED |
| SLB-20260921-0217 | Sep 21 | Opay | Success Rate | 90.0% | 85.7% | 1 | QUEUED | OPEN |
| SLB-20260921-0216 | Sep 21 | NexBridge | Success Rate | 95.0% | 86.7% | 4 | QUEUED | CLOSED |
| SLB-20260921-0215 | Sep 21 | MTN | Success Rate | 95.0% | 91.3% | 2 | QUEUED | CLOSED |
| SLB-20260921-0214 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20260921-0213 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0212 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0211 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0210 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0209 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | OPEN |
| SLB-20260921-0208 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0207 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0206 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 08:04:17 | VAS-1792307055-1DECBE971FC9 | AGGREGATOR | TXN_COMPLETION | 943.50ms | 400.00ms | Access Bank | Primus VAS | Glo |
| 2026-10-18 | 08:04:13 | VAS-1792307051-818F85522338 | AGGREGATOR | TXN_COMPLETION | 1830.16ms | 400.00ms | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 08:04:13 | VAS-1792307051-818F85522338 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 08:04:08 | VAS-1792307046-E29C52199B92 | AGGREGATOR | TXN_COMPLETION | 2199.87ms | 400.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-18 | 08:04:04 | VAS-1792307041-3D08AC75079B | TELCO | TXN_COMPLETION | 1270.61ms | 500.00ms | Union Bank | Telcos Direct | Airtel |
| 2026-10-18 | 08:04:04 | VAS-1792307041-3D08AC75079B | AGGREGATOR | TXN_COMPLETION | 1977.92ms | 400.00ms | Union Bank | Telcos Direct | Airtel |
| 2026-10-18 | 08:03:58 | VAS-1792307036-9A923B37E7FE | AGGREGATOR | TXN_COMPLETION | 2346.98ms | 400.00ms | FirstBank | NexBridge | Glo |
| 2026-10-18 | 08:03:52 | VAS-1792307031-A6CB1AA0EF47 | AGGREGATOR | TXN_COMPLETION | 1043.44ms | 400.00ms | Palmpay | Primus VAS | Airtel |
| 2026-10-18 | 08:03:43 | VAS-1792307021-4242D8871A44 | AGGREGATOR | TXN_COMPLETION | 1330.27ms | 400.00ms | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 08:03:43 | VAS-1792307021-4242D8871A44 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 08:03:37 | VAS-1792307016-16D9554DF34C | AGGREGATOR | TXN_COMPLETION | 415.78ms | 400.00ms | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-18 | 08:03:37 | VAS-1792307016-16D9554DF34C | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-18 | 08:03:25 | VAS-1792307002-6B2F9BFAF4B2 | AGGREGATOR | TXN_COMPLETION | 2496.23ms | 400.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 08:03:25 | VAS-1792307002-6B2F9BFAF4B2 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 08:02:59 | VAS-1792306977-C0A40A96F93D | TELCO | TXN_COMPLETION | 1586.44ms | 500.00ms | Opay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 08:02:54 | VAS-1792306972-9D2F91227592 | AGGREGATOR | TXN_COMPLETION | 1813.89ms | 400.00ms | Opay | Telcos Direct | 9Mobile |
| 2026-10-18 | 08:02:54 | VAS-1792306972-9D2F91227592 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Telcos Direct | 9Mobile |
| 2026-10-18 | 08:02:48 | VAS-1792306967-7C234709B471 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 08:02:38 | VAS-1792306957-034050A7F742 | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | GTBank | NexBridge | Airtel |
| 2026-10-18 | 08:02:29 | VAS-1792306947-83F3AF818A9F | TELCO | TXN_COMPLETION | 1080.15ms | 500.00ms | Palmpay | Telcos Direct | 9Mobile |