SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0225 | Sep 21 | Primus VAS | Success Rate | 95.0% | 94.8% | 15 | QUEUED | OPEN |
| SLB-20260921-0224 | Sep 21 | Glo | Success Rate | 95.0% | 92.8% | 17 | QUEUED | CLOSED |
| SLB-20260921-0223 | Sep 21 | MTN | Success Rate | 95.0% | 94.1% | 16 | QUEUED | OPEN |
| SLB-20260921-0222 | Sep 21 | Telcos Direct | Success Rate | 95.0% | 94.6% | 7 | QUEUED | OPEN |
| SLB-20260921-0221 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 10 | QUEUED | CLOSED |
| SLB-20260921-0220 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.1% | 10 | QUEUED | CLOSED |
| SLB-20260921-0219 | Sep 21 | Glo | Success Rate | 95.0% | 91.2% | 12 | QUEUED | CLOSED |
| SLB-20260921-0218 | Sep 21 | MTN | Success Rate | 95.0% | 94.0% | 9 | QUEUED | CLOSED |
| SLB-20260921-0217 | Sep 21 | Opay | Success Rate | 90.0% | 85.7% | 1 | QUEUED | OPEN |
| SLB-20260921-0216 | Sep 21 | NexBridge | Success Rate | 95.0% | 86.7% | 4 | QUEUED | CLOSED |
| SLB-20260921-0215 | Sep 21 | MTN | Success Rate | 95.0% | 91.3% | 2 | QUEUED | CLOSED |
| SLB-20260921-0214 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20260921-0213 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0212 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0211 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0210 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0209 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | OPEN |
| SLB-20260921-0208 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0207 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0206 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 07:33:33 | VAS-1792305210-347065F3E209 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 07:33:26 | VAS-1792305205-8ADE4D189BD9 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | Primus VAS | Airtel |
| 2026-10-18 | 07:33:21 | VAS-1792305200-4C694605990E | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 07:33:14 | VAS-1792305190-3139BDEDF451 | TELCO | TXN_COMPLETION | 1422.16ms | 500.00ms | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 07:33:14 | VAS-1792305190-3139BDEDF451 | AGGREGATOR | TXN_COMPLETION | 2089.86ms | 400.00ms | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 07:33:14 | VAS-1792305190-3139BDEDF451 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 07:33:06 | VAS-1792305186-0695B48E73CA | AGGREGATOR | TXN_COMPLETION | 401.09ms | 400.00ms | Access Bank | NexBridge | 9Mobile |
| 2026-10-18 | 07:33:06 | VAS-1792305186-0695B48E73CA | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | NexBridge | 9Mobile |
| 2026-10-18 | 07:32:41 | VAS-1792305161-7082958112E6 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 07:32:38 | VAS-1792305156-88FDA2264684 | TELCO | TXN_COMPLETION | 2008.98ms | 500.00ms | Access Bank | Telcos Direct | MTN |
| 2026-10-18 | 07:32:38 | VAS-1792305156-88FDA2264684 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | Telcos Direct | MTN |
| 2026-10-18 | 07:32:27 | VAS-1792305146-260E57C6DFC1 | AGGREGATOR | TXN_COMPLETION | 410.70ms | 400.00ms | Access Bank | Telcos Direct | Airtel |
| 2026-10-18 | 07:32:27 | VAS-1792305146-260E57C6DFC1 | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | Access Bank | Telcos Direct | Airtel |
| 2026-10-18 | 07:32:10 | VAS-1792305127-5AECE01D8B6C | TELCO | TXN_COMPLETION | 1636.53ms | 500.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 07:32:10 | VAS-1792305127-5AECE01D8B6C | AGGREGATOR | TXN_COMPLETION | 1784.17ms | 400.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 07:32:10 | VAS-1792305127-5AECE01D8B6C | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 07:32:03 | VAS-1792305122-A982D5189C94 | TELCO | TXN_COMPLETION | 1069.13ms | 500.00ms | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-18 | 07:32:03 | VAS-1792305122-A982D5189C94 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-18 | 07:31:58 | VAS-1792305117-7BDCBA62C9FA | AGGREGATOR | TXN_COMPLETION | 1577.05ms | 400.00ms | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 07:31:58 | VAS-1792305117-7BDCBA62C9FA | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | GTBank | Primus VAS | 9Mobile |