SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0225 | Sep 21 | Primus VAS | Success Rate | 95.0% | 94.8% | 15 | QUEUED | OPEN |
| SLB-20260921-0224 | Sep 21 | Glo | Success Rate | 95.0% | 92.8% | 17 | QUEUED | CLOSED |
| SLB-20260921-0223 | Sep 21 | MTN | Success Rate | 95.0% | 94.1% | 16 | QUEUED | OPEN |
| SLB-20260921-0222 | Sep 21 | Telcos Direct | Success Rate | 95.0% | 94.6% | 7 | QUEUED | OPEN |
| SLB-20260921-0221 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 10 | QUEUED | CLOSED |
| SLB-20260921-0220 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.1% | 10 | QUEUED | CLOSED |
| SLB-20260921-0219 | Sep 21 | Glo | Success Rate | 95.0% | 91.2% | 12 | QUEUED | CLOSED |
| SLB-20260921-0218 | Sep 21 | MTN | Success Rate | 95.0% | 94.0% | 9 | QUEUED | CLOSED |
| SLB-20260921-0217 | Sep 21 | Opay | Success Rate | 90.0% | 85.7% | 1 | QUEUED | OPEN |
| SLB-20260921-0216 | Sep 21 | NexBridge | Success Rate | 95.0% | 86.7% | 4 | QUEUED | CLOSED |
| SLB-20260921-0215 | Sep 21 | MTN | Success Rate | 95.0% | 91.3% | 2 | QUEUED | CLOSED |
| SLB-20260921-0214 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20260921-0213 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0212 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0211 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0210 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0209 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | OPEN |
| SLB-20260921-0208 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0207 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0206 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 07:18:48 | VAS-1792304325-DAB471E91B89 | AGGREGATOR | TXN_COMPLETION | 2136.85ms | 400.00ms | Access Bank | NexBridge | Glo |
| 2026-10-18 | 07:18:48 | VAS-1792304325-DAB471E91B89 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | NexBridge | Glo |
| 2026-10-18 | 07:18:44 | VAS-1792304320-B613B47D9D81 | TELCO | TXN_COMPLETION | 2265.78ms | 500.00ms | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-18 | 07:18:44 | VAS-1792304320-B613B47D9D81 | AGGREGATOR | TXN_COMPLETION | 931.25ms | 400.00ms | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-18 | 07:18:44 | VAS-1792304320-B613B47D9D81 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-18 | 07:18:38 | VAS-1792304316-E887B5DBFADF | TELCO | TXN_COMPLETION | 2145.05ms | 500.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 07:18:38 | VAS-1792304316-E887B5DBFADF | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 07:18:33 | VAS-1792304311-E37E91F284E5 | AGGREGATOR | TXN_COMPLETION | 1622.41ms | 400.00ms | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 07:18:12 | VAS-1792304291-7976F0FE98E0 | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 07:17:57 | VAS-1792304276-9A92F3FBF998 | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 07:17:52 | VAS-1792304271-BB4DB2076F0A | TELCO | TXN_COMPLETION | 867.45ms | 500.00ms | Opay | Cordis Telcom | Glo |
| 2026-10-18 | 07:17:52 | VAS-1792304271-BB4DB2076F0A | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Opay | Cordis Telcom | Glo |
| 2026-10-18 | 07:17:37 | VAS-1792304257-CB898F0CE0DB | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | Primus VAS | Glo |
| 2026-10-18 | 07:17:34 | VAS-1792304252-BF17D248499D | AGGREGATOR | TXN_COMPLETION | 1943.68ms | 400.00ms | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 07:17:34 | VAS-1792304252-BF17D248499D | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 07:17:14 | VAS-1792304232-D2247135A68C | AGGREGATOR | TXN_COMPLETION | 1798.48ms | 400.00ms | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 07:17:14 | VAS-1792304232-D2247135A68C | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 07:17:10 | VAS-1792304227-EC87F1BFBEFC | TELCO | TXN_COMPLETION | 958.35ms | 500.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 07:17:10 | VAS-1792304227-EC87F1BFBEFC | AGGREGATOR | TXN_COMPLETION | 2167.45ms | 400.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 07:17:10 | VAS-1792304227-EC87F1BFBEFC | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | NexBridge | 9Mobile |