SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0225 | Sep 21 | Primus VAS | Success Rate | 95.0% | 94.8% | 15 | QUEUED | OPEN |
| SLB-20260921-0224 | Sep 21 | Glo | Success Rate | 95.0% | 92.8% | 17 | QUEUED | CLOSED |
| SLB-20260921-0223 | Sep 21 | MTN | Success Rate | 95.0% | 94.1% | 16 | QUEUED | OPEN |
| SLB-20260921-0222 | Sep 21 | Telcos Direct | Success Rate | 95.0% | 94.6% | 7 | QUEUED | OPEN |
| SLB-20260921-0221 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 10 | QUEUED | CLOSED |
| SLB-20260921-0220 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.1% | 10 | QUEUED | CLOSED |
| SLB-20260921-0219 | Sep 21 | Glo | Success Rate | 95.0% | 91.2% | 12 | QUEUED | CLOSED |
| SLB-20260921-0218 | Sep 21 | MTN | Success Rate | 95.0% | 94.0% | 9 | QUEUED | CLOSED |
| SLB-20260921-0217 | Sep 21 | Opay | Success Rate | 90.0% | 85.7% | 1 | QUEUED | OPEN |
| SLB-20260921-0216 | Sep 21 | NexBridge | Success Rate | 95.0% | 86.7% | 4 | QUEUED | CLOSED |
| SLB-20260921-0215 | Sep 21 | MTN | Success Rate | 95.0% | 91.3% | 2 | QUEUED | CLOSED |
| SLB-20260921-0214 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20260921-0213 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0212 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0211 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0210 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0209 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | OPEN |
| SLB-20260921-0208 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0207 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0206 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 07:09:59 | VAS-1792303795-282127FD466B | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | GTBank | Cordis Telcom | Airtel |
| 2026-10-18 | 07:09:43 | VAS-1792303780-389B7F6DB7BF | TELCO | TXN_COMPLETION | 1577.66ms | 500.00ms | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 07:09:43 | VAS-1792303780-389B7F6DB7BF | AGGREGATOR | TXN_COMPLETION | 1100.86ms | 400.00ms | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 07:09:25 | VAS-1792303760-9A5D4A20390F | TELCO | TXN_COMPLETION | 2374.37ms | 500.00ms | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 07:09:25 | VAS-1792303760-9A5D4A20390F | AGGREGATOR | TXN_COMPLETION | 2231.67ms | 400.00ms | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 07:09:25 | VAS-1792303760-9A5D4A20390F | MERCHANT | TXN_COMPLETION | 15.00s | 5.00s | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 07:09:12 | VAS-1792303751-034D2DFB0E59 | TELCO | TXN_COMPLETION | 1424.77ms | 500.00ms | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 07:09:12 | VAS-1792303751-034D2DFB0E59 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 07:09:08 | VAS-1792303746-E55BA278BE01 | TELCO | TXN_COMPLETION | 2216.23ms | 500.00ms | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-18 | 07:09:08 | VAS-1792303746-E55BA278BE01 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-18 | 07:09:03 | VAS-1792303741-17C59D1D438D | AGGREGATOR | TXN_COMPLETION | 1504.71ms | 400.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 07:09:03 | VAS-1792303741-17C59D1D438D | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 07:08:54 | VAS-1792303731-9EBF77A4F1E1 | TELCO | TXN_COMPLETION | 1479.29ms | 500.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 07:08:54 | VAS-1792303731-9EBF77A4F1E1 | AGGREGATOR | TXN_COMPLETION | 1694.56ms | 400.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 07:08:54 | VAS-1792303731-9EBF77A4F1E1 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 07:08:42 | VAS-1792303721-2A2C6A88D8AB | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Primus VAS | Airtel |
| 2026-10-18 | 07:08:32 | VAS-1792303711-F0E3A456FE73 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 07:08:19 | VAS-1792303696-0B9EB3775917 | TELCO | TXN_COMPLETION | 2299.48ms | 500.00ms | Opay | Primus VAS | MTN |
| 2026-10-18 | 07:08:19 | VAS-1792303696-0B9EB3775917 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-18 | 07:08:14 | VAS-1792303692-D4D6AC3FECCE | TELCO | TXN_COMPLETION | 2199.79ms | 500.00ms | FirstBank | Primus VAS | MTN |