SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0225 | Sep 21 | Primus VAS | Success Rate | 95.0% | 94.8% | 15 | QUEUED | OPEN |
| SLB-20260921-0224 | Sep 21 | Glo | Success Rate | 95.0% | 92.8% | 17 | QUEUED | CLOSED |
| SLB-20260921-0223 | Sep 21 | MTN | Success Rate | 95.0% | 94.1% | 16 | QUEUED | OPEN |
| SLB-20260921-0222 | Sep 21 | Telcos Direct | Success Rate | 95.0% | 94.6% | 7 | QUEUED | OPEN |
| SLB-20260921-0221 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 10 | QUEUED | CLOSED |
| SLB-20260921-0220 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.1% | 10 | QUEUED | CLOSED |
| SLB-20260921-0219 | Sep 21 | Glo | Success Rate | 95.0% | 91.2% | 12 | QUEUED | CLOSED |
| SLB-20260921-0218 | Sep 21 | MTN | Success Rate | 95.0% | 94.0% | 9 | QUEUED | CLOSED |
| SLB-20260921-0217 | Sep 21 | Opay | Success Rate | 90.0% | 85.7% | 1 | QUEUED | OPEN |
| SLB-20260921-0216 | Sep 21 | NexBridge | Success Rate | 95.0% | 86.7% | 4 | QUEUED | CLOSED |
| SLB-20260921-0215 | Sep 21 | MTN | Success Rate | 95.0% | 91.3% | 2 | QUEUED | CLOSED |
| SLB-20260921-0214 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20260921-0213 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0212 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0211 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0210 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0209 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | OPEN |
| SLB-20260921-0208 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0207 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0206 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 07:02:18 | VAS-1792303333-E5C7E8903E4C | AGGREGATOR | TXN_COMPLETION | 2569.97ms | 400.00ms | Kuda MFB | NexBridge | Glo |
| 2026-10-18 | 07:02:18 | VAS-1792303333-E5C7E8903E4C | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | NexBridge | Glo |
| 2026-10-18 | 07:02:08 | VAS-1792303328-8ACB23F5FEC8 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | GTBank | Primus VAS | Glo |
| 2026-10-18 | 07:02:04 | VAS-1792303323-F04E867C76D2 | AGGREGATOR | TXN_COMPLETION | 1050.15ms | 400.00ms | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 07:02:04 | VAS-1792303323-F04E867C76D2 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 07:01:58 | VAS-1792303318-B7A61EA60F64 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-18 | 07:01:55 | VAS-1792303313-10A41B7B1252 | AGGREGATOR | TXN_COMPLETION | 1585.20ms | 400.00ms | GTBank | NexBridge | Glo |
| 2026-10-18 | 07:01:55 | VAS-1792303313-10A41B7B1252 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | NexBridge | Glo |
| 2026-10-18 | 07:01:48 | VAS-1792303308-9A685BDA96B0 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 07:01:38 | VAS-1792303298-6F032BFEB209 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-18 | 07:01:36 | VAS-1792303293-ACDD61C9B0C3 | TELCO | TXN_COMPLETION | 952.74ms | 500.00ms | Union Bank | Primus VAS | Airtel |
| 2026-10-18 | 07:01:36 | VAS-1792303293-ACDD61C9B0C3 | AGGREGATOR | TXN_COMPLETION | 2154.71ms | 400.00ms | Union Bank | Primus VAS | Airtel |
| 2026-10-18 | 07:01:36 | VAS-1792303293-ACDD61C9B0C3 | MERCHANT | TXN_COMPLETION | 15.00s | 5.00s | Union Bank | Primus VAS | Airtel |
| 2026-10-18 | 07:01:30 | VAS-1792303288-26972753D027 | TELCO | TXN_COMPLETION | 990.84ms | 500.00ms | Opay | NexBridge | MTN |
| 2026-10-18 | 07:01:30 | VAS-1792303288-26972753D027 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | NexBridge | MTN |
| 2026-10-18 | 07:01:24 | VAS-1792303283-FAFFB9552189 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 07:00:56 | VAS-1792303254-EA5F85B67F7B | TELCO | TXN_COMPLETION | 2139.33ms | 500.00ms | Opay | Cordis Telcom | Glo |
| 2026-10-18 | 07:00:56 | VAS-1792303254-EA5F85B67F7B | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | Opay | Cordis Telcom | Glo |
| 2026-10-18 | 07:00:31 | VAS-1792303229-03E53C6E4B0F | TELCO | TXN_COMPLETION | 1620.07ms | 500.00ms | Opay | Telcos Direct | 9Mobile |
| 2026-10-18 | 07:00:31 | VAS-1792303229-03E53C6E4B0F | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | Opay | Telcos Direct | 9Mobile |