SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0225 | Sep 21 | Primus VAS | Success Rate | 95.0% | 94.8% | 15 | QUEUED | OPEN |
| SLB-20260921-0224 | Sep 21 | Glo | Success Rate | 95.0% | 92.8% | 17 | QUEUED | CLOSED |
| SLB-20260921-0223 | Sep 21 | MTN | Success Rate | 95.0% | 94.1% | 16 | QUEUED | OPEN |
| SLB-20260921-0222 | Sep 21 | Telcos Direct | Success Rate | 95.0% | 94.6% | 7 | QUEUED | OPEN |
| SLB-20260921-0221 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 10 | QUEUED | CLOSED |
| SLB-20260921-0220 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.1% | 10 | QUEUED | CLOSED |
| SLB-20260921-0219 | Sep 21 | Glo | Success Rate | 95.0% | 91.2% | 12 | QUEUED | CLOSED |
| SLB-20260921-0218 | Sep 21 | MTN | Success Rate | 95.0% | 94.0% | 9 | QUEUED | CLOSED |
| SLB-20260921-0217 | Sep 21 | Opay | Success Rate | 90.0% | 85.7% | 1 | QUEUED | OPEN |
| SLB-20260921-0216 | Sep 21 | NexBridge | Success Rate | 95.0% | 86.7% | 4 | QUEUED | CLOSED |
| SLB-20260921-0215 | Sep 21 | MTN | Success Rate | 95.0% | 91.3% | 2 | QUEUED | CLOSED |
| SLB-20260921-0214 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20260921-0213 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0212 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0211 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0210 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0209 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | OPEN |
| SLB-20260921-0208 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0207 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0206 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 06:47:33 | VAS-1792302453-57AA3F6219F8 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | NexBridge | MTN |
| 2026-10-18 | 06:47:26 | VAS-1792302443-6A93F2736E5E | TELCO | TXN_COMPLETION | 1886.67ms | 500.00ms | MoMo PSB | Telcos Direct | Glo |
| 2026-10-18 | 06:47:26 | VAS-1792302443-6A93F2736E5E | AGGREGATOR | TXN_COMPLETION | 731.55ms | 400.00ms | MoMo PSB | Telcos Direct | Glo |
| 2026-10-18 | 06:47:19 | VAS-1792302438-80836DC9E15A | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 06:46:59 | VAS-1792302419-6F65BD55D58D | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Access Bank | NexBridge | 9Mobile |
| 2026-10-18 | 06:46:56 | VAS-1792302414-1B3120C2FB8B | AGGREGATOR | TXN_COMPLETION | 2327.51ms | 400.00ms | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 06:46:56 | VAS-1792302414-1B3120C2FB8B | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 06:46:49 | VAS-1792160186-3B5C504306F6 | MERCHANT | TXN_COMPLETION | 142225.00s | 5.00s | Opay | NexBridge | MTN |
| 2026-10-18 | 06:46:45 | VAS-1792302404-E3962EC50793 | AGGREGATOR | TXN_COMPLETION | 824.61ms | 400.00ms | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 06:46:45 | VAS-1792302404-E3962EC50793 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 06:46:39 | VAS-1792302399-473F073DD093 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Opay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 06:46:31 | VAS-1792302389-AC21CD5F04D7 | TELCO | TXN_COMPLETION | 1623.03ms | 500.00ms | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 06:46:31 | VAS-1792302389-AC21CD5F04D7 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 06:46:15 | VAS-1792302374-A6183D18450C | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 06:46:10 | VAS-1792201898-8AB98DE29E4A | MERCHANT | TXN_COMPLETION | 100478.00s | 5.00s | Palmpay | NexBridge | Glo |
| 2026-10-18 | 06:46:05 | VAS-1792302365-3B1825ED58F8 | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-18 | 06:46:02 | VAS-1792302360-F9A9C86A1CB0 | TELCO | TXN_COMPLETION | 1791.37ms | 500.00ms | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 06:46:02 | VAS-1792302360-F9A9C86A1CB0 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 06:45:41 | VAS-1792302340-D6073B5360DB | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 06:45:32 | VAS-1792302331-F2BE04027EC7 | TELCO | TXN_COMPLETION | 1221.94ms | 500.00ms | Opay | Telcos Direct | MTN |