SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0225 | Sep 21 | Primus VAS | Success Rate | 95.0% | 94.8% | 15 | QUEUED | OPEN |
| SLB-20260921-0224 | Sep 21 | Glo | Success Rate | 95.0% | 92.8% | 17 | QUEUED | CLOSED |
| SLB-20260921-0223 | Sep 21 | MTN | Success Rate | 95.0% | 94.1% | 16 | QUEUED | OPEN |
| SLB-20260921-0222 | Sep 21 | Telcos Direct | Success Rate | 95.0% | 94.6% | 7 | QUEUED | OPEN |
| SLB-20260921-0221 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 10 | QUEUED | CLOSED |
| SLB-20260921-0220 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.1% | 10 | QUEUED | CLOSED |
| SLB-20260921-0219 | Sep 21 | Glo | Success Rate | 95.0% | 91.2% | 12 | QUEUED | CLOSED |
| SLB-20260921-0218 | Sep 21 | MTN | Success Rate | 95.0% | 94.0% | 9 | QUEUED | CLOSED |
| SLB-20260921-0217 | Sep 21 | Opay | Success Rate | 90.0% | 85.7% | 1 | QUEUED | OPEN |
| SLB-20260921-0216 | Sep 21 | NexBridge | Success Rate | 95.0% | 86.7% | 4 | QUEUED | CLOSED |
| SLB-20260921-0215 | Sep 21 | MTN | Success Rate | 95.0% | 91.3% | 2 | QUEUED | CLOSED |
| SLB-20260921-0214 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20260921-0213 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0212 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0211 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0210 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0209 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | OPEN |
| SLB-20260921-0208 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0207 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0206 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 06:23:54 | VAS-1792301033-13B97F2919AB | TELCO | TXN_COMPLETION | 1081.21ms | 500.00ms | FirstBank | NexBridge | Glo |
| 2026-10-18 | 06:23:54 | VAS-1792301033-13B97F2919AB | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | NexBridge | Glo |
| 2026-10-18 | 06:23:39 | VAS-1792301019-034175388D87 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 06:23:34 | VAS-1792301014-FC8868144A64 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Palmpay | NexBridge | Glo |
| 2026-10-18 | 06:23:25 | VAS-1792301005-0B66B4E2B551 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | Telcos Direct | MTN |
| 2026-10-18 | 06:23:22 | VAS-1792300999-EE13909D1D68 | TELCO | TXN_COMPLETION | 2004.50ms | 500.00ms | Opay | Primus VAS | Airtel |
| 2026-10-18 | 06:23:22 | VAS-1792300999-EE13909D1D68 | AGGREGATOR | TXN_COMPLETION | 808.32ms | 400.00ms | Opay | Primus VAS | Airtel |
| 2026-10-18 | 06:23:22 | VAS-1792300999-EE13909D1D68 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-18 | 06:23:11 | VAS-1792300989-A70D3673A92A | AGGREGATOR | TXN_COMPLETION | 1944.44ms | 400.00ms | Union Bank | NexBridge | Glo |
| 2026-10-18 | 06:23:11 | VAS-1792300989-A70D3673A92A | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-18 | 06:23:06 | VAS-1792300984-6A9873C070DC | TELCO | TXN_COMPLETION | 946.21ms | 500.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-18 | 06:23:06 | VAS-1792300984-6A9873C070DC | AGGREGATOR | TXN_COMPLETION | 419.91ms | 400.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-18 | 06:23:00 | VAS-1792300979-5E9398E4EAF7 | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | GTBank | Cordis Telcom | Glo |
| 2026-10-18 | 06:22:55 | VAS-1792300974-1894B8BE92F7 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-18 | 06:22:50 | VAS-1792300969-C1E6E9D3591C | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | NexBridge | MTN |
| 2026-10-18 | 06:22:45 | VAS-1792300965-21850E36A4AF | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-18 | 06:22:41 | VAS-1792300960-140AB6D845D9 | AGGREGATOR | TXN_COMPLETION | 920.03ms | 400.00ms | FirstBank | Cordis Telcom | Airtel |
| 2026-10-18 | 06:22:41 | VAS-1792300960-140AB6D845D9 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | FirstBank | Cordis Telcom | Airtel |
| 2026-10-18 | 06:22:34 | VAS-1792300950-84FB24BC04CE | TELCO | TXN_COMPLETION | 2253.70ms | 500.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 06:22:34 | VAS-1792300950-84FB24BC04CE | AGGREGATOR | TXN_COMPLETION | 2142.72ms | 400.00ms | Opay | Cordis Telcom | Airtel |