SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0225 | Sep 21 | Primus VAS | Success Rate | 95.0% | 94.8% | 15 | QUEUED | OPEN |
| SLB-20260921-0224 | Sep 21 | Glo | Success Rate | 95.0% | 92.8% | 17 | QUEUED | CLOSED |
| SLB-20260921-0223 | Sep 21 | MTN | Success Rate | 95.0% | 94.1% | 16 | QUEUED | OPEN |
| SLB-20260921-0222 | Sep 21 | Telcos Direct | Success Rate | 95.0% | 94.6% | 7 | QUEUED | OPEN |
| SLB-20260921-0221 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 10 | QUEUED | CLOSED |
| SLB-20260921-0220 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.1% | 10 | QUEUED | CLOSED |
| SLB-20260921-0219 | Sep 21 | Glo | Success Rate | 95.0% | 91.2% | 12 | QUEUED | CLOSED |
| SLB-20260921-0218 | Sep 21 | MTN | Success Rate | 95.0% | 94.0% | 9 | QUEUED | CLOSED |
| SLB-20260921-0217 | Sep 21 | Opay | Success Rate | 90.0% | 85.7% | 1 | QUEUED | OPEN |
| SLB-20260921-0216 | Sep 21 | NexBridge | Success Rate | 95.0% | 86.7% | 4 | QUEUED | CLOSED |
| SLB-20260921-0215 | Sep 21 | MTN | Success Rate | 95.0% | 91.3% | 2 | QUEUED | CLOSED |
| SLB-20260921-0214 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20260921-0213 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0212 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0211 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0210 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0209 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | OPEN |
| SLB-20260921-0208 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0207 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0206 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 06:12:13 | VAS-1792300331-247DCC75EAA1 | TELCO | TXN_COMPLETION | 1646.47ms | 500.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 06:12:06 | VAS-1792300326-1536E7210137 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | Cordis Telcom | Glo |
| 2026-10-18 | 06:11:51 | VAS-1792300311-F1CE6144AB68 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-18 | 06:11:49 | VAS-1792300306-984DA07A1D56 | TELCO | TXN_COMPLETION | 2386.20ms | 500.00ms | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 06:11:49 | VAS-1792300306-984DA07A1D56 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 06:11:43 | VAS-1792300301-EE25745FDD4E | AGGREGATOR | TXN_COMPLETION | 1613.69ms | 400.00ms | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-18 | 06:11:43 | VAS-1792300301-EE25745FDD4E | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-18 | 06:11:38 | VAS-1792300296-AEFB2442ED59 | AGGREGATOR | TXN_COMPLETION | 1810.86ms | 400.00ms | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 06:11:28 | VAS-1792300286-380134A5BEE9 | AGGREGATOR | TXN_COMPLETION | 1741.26ms | 400.00ms | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 06:11:28 | VAS-1792300286-380134A5BEE9 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 06:11:09 | VAS-1792300267-6DB91EC657A3 | TELCO | TXN_COMPLETION | 1627.63ms | 500.00ms | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 06:10:48 | VAS-1792300247-38273278E7BA | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-18 | 06:10:43 | VAS-1792300242-3DC32A061A8C | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-18 | 06:10:34 | VAS-1792300232-CCA6F277B16E | TELCO | TXN_COMPLETION | 880.19ms | 500.00ms | GTBank | Cordis Telcom | Glo |
| 2026-10-18 | 06:10:34 | VAS-1792300232-CCA6F277B16E | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Cordis Telcom | Glo |
| 2026-10-18 | 06:10:30 | VAS-1792300227-DD81BD3F53D9 | TELCO | TXN_COMPLETION | 1819.80ms | 500.00ms | Palmpay | Primus VAS | Airtel |
| 2026-10-18 | 06:10:30 | VAS-1792300227-DD81BD3F53D9 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | Palmpay | Primus VAS | Airtel |
| 2026-10-18 | 06:10:23 | VAS-1792300223-89C2535D8F2F | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 06:10:18 | VAS-1792300218-18647D553CEB | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | MoMo PSB | Primus VAS | Glo |
| 2026-10-18 | 06:10:16 | VAS-1792300213-149A32EA406A | TELCO | TXN_COMPLETION | 1544.69ms | 500.00ms | Access Bank | Primus VAS | Airtel |