SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0225 | Sep 21 | Primus VAS | Success Rate | 95.0% | 94.8% | 15 | QUEUED | OPEN |
| SLB-20260921-0224 | Sep 21 | Glo | Success Rate | 95.0% | 92.8% | 17 | QUEUED | CLOSED |
| SLB-20260921-0223 | Sep 21 | MTN | Success Rate | 95.0% | 94.1% | 16 | QUEUED | OPEN |
| SLB-20260921-0222 | Sep 21 | Telcos Direct | Success Rate | 95.0% | 94.6% | 7 | QUEUED | OPEN |
| SLB-20260921-0221 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 10 | QUEUED | CLOSED |
| SLB-20260921-0220 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.1% | 10 | QUEUED | CLOSED |
| SLB-20260921-0219 | Sep 21 | Glo | Success Rate | 95.0% | 91.2% | 12 | QUEUED | CLOSED |
| SLB-20260921-0218 | Sep 21 | MTN | Success Rate | 95.0% | 94.0% | 9 | QUEUED | CLOSED |
| SLB-20260921-0217 | Sep 21 | Opay | Success Rate | 90.0% | 85.7% | 1 | QUEUED | OPEN |
| SLB-20260921-0216 | Sep 21 | NexBridge | Success Rate | 95.0% | 86.7% | 4 | QUEUED | CLOSED |
| SLB-20260921-0215 | Sep 21 | MTN | Success Rate | 95.0% | 91.3% | 2 | QUEUED | CLOSED |
| SLB-20260921-0214 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20260921-0213 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0212 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0211 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0210 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0209 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | OPEN |
| SLB-20260921-0208 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0207 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0206 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 15:22:00 | VAS-1792333319-30C810035A67 | AGGREGATOR | TXN_COMPLETION | 402.28ms | 400.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 15:21:52 | VAS-1792333311-299D092D8E0C | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 15:21:44 | VAS-1792333304-ED22492F2D39 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 15:21:37 | VAS-1792333296-29BE8AAEE1D9 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 15:21:22 | VAS-1792333282-5A9672F5E3B1 | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | Union Bank | Telcos Direct | Airtel |
| 2026-10-18 | 15:21:16 | VAS-1792333274-F47187649D5E | AGGREGATOR | TXN_COMPLETION | 1298.55ms | 400.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 15:21:16 | VAS-1792333274-F47187649D5E | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 15:21:07 | VAS-1792333267-D0834BE9DF77 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 15:20:52 | VAS-1792333252-8F5E59C28B0B | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 15:20:45 | VAS-1792333245-C6AA9D63A9DE | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-18 | 15:20:38 | VAS-1792333237-D673197A9339 | TELCO | TXN_COMPLETION | 672.60ms | 500.00ms | Kuda MFB | Primus VAS | Glo |
| 2026-10-18 | 15:20:38 | VAS-1792333237-D673197A9339 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Primus VAS | Glo |
| 2026-10-18 | 15:20:32 | VAS-1792333230-DD9B49A177B1 | AGGREGATOR | TXN_COMPLETION | 2036.29ms | 400.00ms | Access Bank | Telcos Direct | MTN |
| 2026-10-18 | 15:20:32 | VAS-1792333230-DD9B49A177B1 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | Access Bank | Telcos Direct | MTN |
| 2026-10-18 | 15:20:17 | VAS-1792333215-F3315DA14166 | TELCO | TXN_COMPLETION | 1444.15ms | 500.00ms | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 15:20:11 | VAS-1792333208-CCC69CF5046C | TELCO | TXN_COMPLETION | 791.68ms | 500.00ms | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 15:20:11 | VAS-1792333208-CCC69CF5046C | AGGREGATOR | TXN_COMPLETION | 1904.25ms | 400.00ms | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 15:20:11 | VAS-1792333208-CCC69CF5046C | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 15:20:03 | VAS-1791176849-2B08761DA198 | AGGREGATOR | TXN_COMPLETION | 2543.77ms | 400.00ms | Opay | Primus VAS | Airtel |
| 2026-10-18 | 15:20:03 | VAS-1791176849-2B08761DA198 | MERCHANT | TXN_COMPLETION | 1156356.00s | 5.00s | Opay | Primus VAS | Airtel |