SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0225 | Sep 21 | Primus VAS | Success Rate | 95.0% | 94.8% | 15 | QUEUED | OPEN |
| SLB-20260921-0224 | Sep 21 | Glo | Success Rate | 95.0% | 92.8% | 17 | QUEUED | CLOSED |
| SLB-20260921-0223 | Sep 21 | MTN | Success Rate | 95.0% | 94.1% | 16 | QUEUED | OPEN |
| SLB-20260921-0222 | Sep 21 | Telcos Direct | Success Rate | 95.0% | 94.6% | 7 | QUEUED | OPEN |
| SLB-20260921-0221 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 10 | QUEUED | CLOSED |
| SLB-20260921-0220 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.1% | 10 | QUEUED | CLOSED |
| SLB-20260921-0219 | Sep 21 | Glo | Success Rate | 95.0% | 91.2% | 12 | QUEUED | CLOSED |
| SLB-20260921-0218 | Sep 21 | MTN | Success Rate | 95.0% | 94.0% | 9 | QUEUED | CLOSED |
| SLB-20260921-0217 | Sep 21 | Opay | Success Rate | 90.0% | 85.7% | 1 | QUEUED | OPEN |
| SLB-20260921-0216 | Sep 21 | NexBridge | Success Rate | 95.0% | 86.7% | 4 | QUEUED | CLOSED |
| SLB-20260921-0215 | Sep 21 | MTN | Success Rate | 95.0% | 91.3% | 2 | QUEUED | CLOSED |
| SLB-20260921-0214 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20260921-0213 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0212 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0211 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0210 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0209 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | OPEN |
| SLB-20260921-0208 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0207 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0206 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 05:32:27 | VAS-1792297942-9981EF926597 | AGGREGATOR | TXN_COMPLETION | 2052.09ms | 400.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 05:32:27 | VAS-1792297942-9981EF926597 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 05:32:18 | VAS-1792297937-AEBEE5C56233 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-18 | 05:32:09 | VAS-1792297928-DAC81D8C0F90 | TELCO | TXN_COMPLETION | 939.02ms | 500.00ms | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 05:32:00 | VAS-1792297918-57A14415C344 | AGGREGATOR | TXN_COMPLETION | 2067.29ms | 400.00ms | Opay | NexBridge | Airtel |
| 2026-10-18 | 05:32:00 | VAS-1792297918-57A14415C344 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | NexBridge | Airtel |
| 2026-10-18 | 05:31:53 | VAS-1792297913-89178569F00B | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-18 | 05:31:49 | VAS-1792297908-D67D31EEA791 | TELCO | TXN_COMPLETION | 973.41ms | 500.00ms | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 05:31:45 | VAS-1792297903-CFA7E42A987C | TELCO | TXN_COMPLETION | 1686.57ms | 500.00ms | Opay | NexBridge | Glo |
| 2026-10-18 | 05:31:45 | VAS-1792297903-CFA7E42A987C | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | NexBridge | Glo |
| 2026-10-18 | 05:31:35 | VAS-1792297893-80F8ADED5520 | AGGREGATOR | TXN_COMPLETION | 1636.58ms | 400.00ms | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 05:31:35 | VAS-1792297893-80F8ADED5520 | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 05:31:14 | VAS-1792297874-77692052D75D | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | NexBridge | 9Mobile |
| 2026-10-18 | 05:31:04 | VAS-1792297864-619A8959B64D | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-18 | 05:31:01 | VAS-1792297859-4CA68537A120 | TELCO | TXN_COMPLETION | 1870.66ms | 500.00ms | MoMo PSB | NexBridge | Glo |
| 2026-10-18 | 05:31:01 | VAS-1792297859-4CA68537A120 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | NexBridge | Glo |
| 2026-10-18 | 05:30:51 | VAS-1792297849-869F4382CF8E | TELCO | TXN_COMPLETION | 1938.65ms | 500.00ms | Opay | Telcos Direct | 9Mobile |
| 2026-10-18 | 05:30:37 | VAS-1792297834-AD34B2D1F2EC | TELCO | TXN_COMPLETION | 2461.03ms | 500.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-18 | 05:30:27 | VAS-1792297824-7761F3945AF5 | AGGREGATOR | TXN_COMPLETION | 1962.95ms | 400.00ms | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 05:30:27 | VAS-1792297824-7761F3945AF5 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | NexBridge | Airtel |