SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0225 | Sep 21 | Primus VAS | Success Rate | 95.0% | 94.8% | 15 | QUEUED | OPEN |
| SLB-20260921-0224 | Sep 21 | Glo | Success Rate | 95.0% | 92.8% | 17 | QUEUED | CLOSED |
| SLB-20260921-0223 | Sep 21 | MTN | Success Rate | 95.0% | 94.1% | 16 | QUEUED | OPEN |
| SLB-20260921-0222 | Sep 21 | Telcos Direct | Success Rate | 95.0% | 94.6% | 7 | QUEUED | OPEN |
| SLB-20260921-0221 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 10 | QUEUED | CLOSED |
| SLB-20260921-0220 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.1% | 10 | QUEUED | CLOSED |
| SLB-20260921-0219 | Sep 21 | Glo | Success Rate | 95.0% | 91.2% | 12 | QUEUED | CLOSED |
| SLB-20260921-0218 | Sep 21 | MTN | Success Rate | 95.0% | 94.0% | 9 | QUEUED | CLOSED |
| SLB-20260921-0217 | Sep 21 | Opay | Success Rate | 90.0% | 85.7% | 1 | QUEUED | OPEN |
| SLB-20260921-0216 | Sep 21 | NexBridge | Success Rate | 95.0% | 86.7% | 4 | QUEUED | CLOSED |
| SLB-20260921-0215 | Sep 21 | MTN | Success Rate | 95.0% | 91.3% | 2 | QUEUED | CLOSED |
| SLB-20260921-0214 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20260921-0213 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0212 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0211 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0210 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0209 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | OPEN |
| SLB-20260921-0208 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0207 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0206 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 05:11:32 | VAS-1792296688-970A36131A63 | TELCO | TXN_COMPLETION | 2045.21ms | 500.00ms | Palmpay | NexBridge | MTN |
| 2026-10-18 | 05:11:32 | VAS-1792296688-970A36131A63 | AGGREGATOR | TXN_COMPLETION | 1481.44ms | 400.00ms | Palmpay | NexBridge | MTN |
| 2026-10-18 | 05:11:25 | VAS-1792296683-4EE42FDA1820 | TELCO | TXN_COMPLETION | 1474.17ms | 500.00ms | Kuda MFB | Telcos Direct | MTN |
| 2026-10-18 | 05:11:25 | VAS-1792296683-4EE42FDA1820 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | Telcos Direct | MTN |
| 2026-10-18 | 05:11:21 | VAS-1792296679-BD7F3C1BF1AD | AGGREGATOR | TXN_COMPLETION | 2370.07ms | 400.00ms | Palmpay | Telcos Direct | Glo |
| 2026-10-18 | 05:11:21 | VAS-1792296679-BD7F3C1BF1AD | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Palmpay | Telcos Direct | Glo |
| 2026-10-18 | 05:11:14 | VAS-1792296674-946EEA22FFAD | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | Cordis Telcom | MTN |
| 2026-10-18 | 05:11:09 | VAS-1792296669-38B366914457 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 05:11:01 | VAS-1792296659-745661601E16 | TELCO | TXN_COMPLETION | 1570.83ms | 500.00ms | Kuda MFB | NexBridge | Airtel |
| 2026-10-18 | 05:11:01 | VAS-1792296659-745661601E16 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Kuda MFB | NexBridge | Airtel |
| 2026-10-18 | 05:10:56 | VAS-1792296654-DDF34F1EF575 | AGGREGATOR | TXN_COMPLETION | 1638.41ms | 400.00ms | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 05:10:56 | VAS-1792296654-DDF34F1EF575 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 05:10:45 | VAS-1792296644-C2862F393873 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 05:10:42 | VAS-1792296639-29C8FF848CFA | TELCO | TXN_COMPLETION | 2054.58ms | 500.00ms | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 05:10:42 | VAS-1792296639-29C8FF848CFA | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 05:10:30 | VAS-1792296629-1953AC523568 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 05:10:25 | VAS-1792296624-21BFBDF4FC6F | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-18 | 05:10:20 | VAS-1792296620-28B9C3EC18CE | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 05:10:10 | VAS-1792296610-74208A1BA5CC | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Primus VAS | Airtel |
| 2026-10-18 | 05:10:06 | VAS-1792296605-87D94E6874EC | TELCO | TXN_COMPLETION | 1135.97ms | 500.00ms | Stanbic IBTC | NexBridge | 9Mobile |