SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0225 | Sep 21 | Primus VAS | Success Rate | 95.0% | 94.8% | 15 | QUEUED | OPEN |
| SLB-20260921-0224 | Sep 21 | Glo | Success Rate | 95.0% | 92.8% | 17 | QUEUED | CLOSED |
| SLB-20260921-0223 | Sep 21 | MTN | Success Rate | 95.0% | 94.1% | 16 | QUEUED | OPEN |
| SLB-20260921-0222 | Sep 21 | Telcos Direct | Success Rate | 95.0% | 94.6% | 7 | QUEUED | OPEN |
| SLB-20260921-0221 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 10 | QUEUED | CLOSED |
| SLB-20260921-0220 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.1% | 10 | QUEUED | CLOSED |
| SLB-20260921-0219 | Sep 21 | Glo | Success Rate | 95.0% | 91.2% | 12 | QUEUED | CLOSED |
| SLB-20260921-0218 | Sep 21 | MTN | Success Rate | 95.0% | 94.0% | 9 | QUEUED | CLOSED |
| SLB-20260921-0217 | Sep 21 | Opay | Success Rate | 90.0% | 85.7% | 1 | QUEUED | OPEN |
| SLB-20260921-0216 | Sep 21 | NexBridge | Success Rate | 95.0% | 86.7% | 4 | QUEUED | CLOSED |
| SLB-20260921-0215 | Sep 21 | MTN | Success Rate | 95.0% | 91.3% | 2 | QUEUED | CLOSED |
| SLB-20260921-0214 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20260921-0213 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0212 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0211 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0210 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0209 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | OPEN |
| SLB-20260921-0208 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0207 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0206 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 04:52:15 | VAS-1792295533-394B6DB878D9 | TELCO | TXN_COMPLETION | 1389.78ms | 500.00ms | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-18 | 04:52:15 | VAS-1792295533-394B6DB878D9 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-18 | 04:52:09 | VAS-1792295528-6776D208B6CA | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Cordis Telcom | Airtel |
| 2026-10-18 | 04:52:04 | VAS-1792295524-7BD33DCB9254 | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 04:51:59 | VAS-1792295519-F004ABADD54D | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-18 | 04:51:40 | VAS-1792295499-79F91824A3A3 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | MoMo PSB | NexBridge | Glo |
| 2026-10-18 | 04:51:37 | VAS-1792295494-E1F22AD235ED | AGGREGATOR | TXN_COMPLETION | 2213.46ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-18 | 04:51:37 | VAS-1792295494-E1F22AD235ED | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-18 | 04:51:25 | VAS-1792295484-A889065336FE | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | NexBridge | Airtel |
| 2026-10-18 | 04:51:20 | VAS-1792295479-0D0D4BED45AD | AGGREGATOR | TXN_COMPLETION | 782.25ms | 400.00ms | Access Bank | Telcos Direct | Glo |
| 2026-10-18 | 04:51:12 | VAS-1792295470-05DDB166153F | AGGREGATOR | TXN_COMPLETION | 2245.59ms | 400.00ms | Palmpay | Primus VAS | Glo |
| 2026-10-18 | 04:51:05 | VAS-1792295465-B3E7BC9D5413 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 04:50:57 | VAS-1792295455-E878CF43481E | TELCO | TXN_COMPLETION | 1737.89ms | 500.00ms | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-18 | 04:50:57 | VAS-1792295455-E878CF43481E | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-18 | 04:50:52 | VAS-1792295450-BD0D73380E4F | TELCO | TXN_COMPLETION | 1433.58ms | 500.00ms | Access Bank | NexBridge | Glo |
| 2026-10-18 | 04:50:47 | VAS-1792295445-DEE61C32A433 | TELCO | TXN_COMPLETION | 1659.76ms | 500.00ms | Palmpay | NexBridge | MTN |
| 2026-10-18 | 04:50:47 | VAS-1792295445-DEE61C32A433 | AGGREGATOR | TXN_COMPLETION | 435.20ms | 400.00ms | Palmpay | NexBridge | MTN |
| 2026-10-18 | 04:50:42 | VAS-1792295440-EDD756C4BC75 | TELCO | TXN_COMPLETION | 1920.11ms | 500.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 04:50:42 | VAS-1792295440-EDD756C4BC75 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 04:50:21 | VAS-1792295420-41313E177C0F | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | MoMo PSB | Telcos Direct | Glo |