SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0225 | Sep 21 | Primus VAS | Success Rate | 95.0% | 94.8% | 15 | QUEUED | OPEN |
| SLB-20260921-0224 | Sep 21 | Glo | Success Rate | 95.0% | 92.8% | 17 | QUEUED | CLOSED |
| SLB-20260921-0223 | Sep 21 | MTN | Success Rate | 95.0% | 94.1% | 16 | QUEUED | OPEN |
| SLB-20260921-0222 | Sep 21 | Telcos Direct | Success Rate | 95.0% | 94.6% | 7 | QUEUED | OPEN |
| SLB-20260921-0221 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 10 | QUEUED | CLOSED |
| SLB-20260921-0220 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.1% | 10 | QUEUED | CLOSED |
| SLB-20260921-0219 | Sep 21 | Glo | Success Rate | 95.0% | 91.2% | 12 | QUEUED | CLOSED |
| SLB-20260921-0218 | Sep 21 | MTN | Success Rate | 95.0% | 94.0% | 9 | QUEUED | CLOSED |
| SLB-20260921-0217 | Sep 21 | Opay | Success Rate | 90.0% | 85.7% | 1 | QUEUED | OPEN |
| SLB-20260921-0216 | Sep 21 | NexBridge | Success Rate | 95.0% | 86.7% | 4 | QUEUED | CLOSED |
| SLB-20260921-0215 | Sep 21 | MTN | Success Rate | 95.0% | 91.3% | 2 | QUEUED | CLOSED |
| SLB-20260921-0214 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20260921-0213 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0212 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0211 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0210 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0209 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | OPEN |
| SLB-20260921-0208 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0207 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0206 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 04:33:39 | VAS-1792294418-00EF84369CC4 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 04:33:34 | VAS-1792294413-034DB3D93386 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Telcos Direct | MTN |
| 2026-10-18 | 04:33:29 | VAS-1792294408-A91FF3EBFEDF | AGGREGATOR | TXN_COMPLETION | 694.97ms | 400.00ms | Kuda MFB | NexBridge | MTN |
| 2026-10-18 | 04:33:21 | VAS-1792294398-0AE6F7211F7C | TELCO | TXN_COMPLETION | 2241.42ms | 500.00ms | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-18 | 04:33:21 | VAS-1792294398-0AE6F7211F7C | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-18 | 04:33:06 | VAS-1792294384-42C9B3683667 | TELCO | TXN_COMPLETION | 2079.25ms | 500.00ms | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-18 | 04:33:06 | VAS-1792294384-42C9B3683667 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-18 | 04:32:59 | VAS-1792294379-3C2462602940 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 04:32:54 | VAS-1792294374-A801B56A1D87 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-18 | 04:32:45 | VAS-1792294364-2433A9E00407 | TELCO | TXN_COMPLETION | 902.59ms | 500.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 04:32:45 | VAS-1792294364-2433A9E00407 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 04:32:30 | VAS-1792294349-50C36CF73BA2 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 04:32:20 | VAS-1792294339-C0F5AE1F78E3 | AGGREGATOR | TXN_COMPLETION | 433.93ms | 400.00ms | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 04:32:20 | VAS-1792294339-C0F5AE1F78E3 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 04:32:01 | VAS-1792294320-D04003BEC812 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 04:31:55 | VAS-1792294315-944213D44175 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | NexBridge | Glo |
| 2026-10-18 | 04:31:47 | VAS-1792294305-13DE8D87C943 | AGGREGATOR | TXN_COMPLETION | 1415.51ms | 400.00ms | FirstBank | Primus VAS | MTN |
| 2026-10-18 | 04:31:47 | VAS-1792294305-13DE8D87C943 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Primus VAS | MTN |
| 2026-10-18 | 04:31:43 | VAS-1792294300-43DE39B9ECF1 | AGGREGATOR | TXN_COMPLETION | 2442.37ms | 400.00ms | Access Bank | Telcos Direct | Airtel |
| 2026-10-18 | 04:31:43 | VAS-1792294300-43DE39B9ECF1 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Access Bank | Telcos Direct | Airtel |