SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0225 | Sep 21 | Primus VAS | Success Rate | 95.0% | 94.8% | 15 | QUEUED | OPEN |
| SLB-20260921-0224 | Sep 21 | Glo | Success Rate | 95.0% | 92.8% | 17 | QUEUED | CLOSED |
| SLB-20260921-0223 | Sep 21 | MTN | Success Rate | 95.0% | 94.1% | 16 | QUEUED | OPEN |
| SLB-20260921-0222 | Sep 21 | Telcos Direct | Success Rate | 95.0% | 94.6% | 7 | QUEUED | OPEN |
| SLB-20260921-0221 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 10 | QUEUED | CLOSED |
| SLB-20260921-0220 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.1% | 10 | QUEUED | CLOSED |
| SLB-20260921-0219 | Sep 21 | Glo | Success Rate | 95.0% | 91.2% | 12 | QUEUED | CLOSED |
| SLB-20260921-0218 | Sep 21 | MTN | Success Rate | 95.0% | 94.0% | 9 | QUEUED | CLOSED |
| SLB-20260921-0217 | Sep 21 | Opay | Success Rate | 90.0% | 85.7% | 1 | QUEUED | OPEN |
| SLB-20260921-0216 | Sep 21 | NexBridge | Success Rate | 95.0% | 86.7% | 4 | QUEUED | CLOSED |
| SLB-20260921-0215 | Sep 21 | MTN | Success Rate | 95.0% | 91.3% | 2 | QUEUED | CLOSED |
| SLB-20260921-0214 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20260921-0213 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0212 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0211 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0210 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0209 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | OPEN |
| SLB-20260921-0208 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0207 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0206 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 04:25:14 | VAS-1792293912-B302053D59F0 | AGGREGATOR | TXN_COMPLETION | 1470.98ms | 400.00ms | Union Bank | Telcos Direct | MTN |
| 2026-10-18 | 04:25:14 | VAS-1792293912-B302053D59F0 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | Union Bank | Telcos Direct | MTN |
| 2026-10-18 | 04:25:04 | VAS-1792293902-8DC40665A854 | TELCO | TXN_COMPLETION | 1122.13ms | 500.00ms | GTBank | NexBridge | Airtel |
| 2026-10-18 | 04:25:04 | VAS-1792293902-8DC40665A854 | AGGREGATOR | TXN_COMPLETION | 456.57ms | 400.00ms | GTBank | NexBridge | Airtel |
| 2026-10-18 | 04:25:04 | VAS-1792293902-8DC40665A854 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | NexBridge | Airtel |
| 2026-10-18 | 04:24:56 | VAS-1792293892-44553000850D | TELCO | TXN_COMPLETION | 2062.72ms | 500.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 04:24:56 | VAS-1792293892-44553000850D | AGGREGATOR | TXN_COMPLETION | 1772.73ms | 400.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 04:24:56 | VAS-1792293892-44553000850D | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 04:24:48 | VAS-1792293887-E9331FC2E23B | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 04:24:44 | VAS-1792293882-28564A753BD8 | AGGREGATOR | TXN_COMPLETION | 836.22ms | 400.00ms | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-18 | 04:24:33 | VAS-1792293873-36FE46878259 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 04:24:28 | VAS-1792293868-C985E93E0633 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-18 | 04:24:26 | VAS-1792293866-6DFB02BF217E | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 04:24:16 | VAS-1792293853-5425B051572F | TELCO | TXN_COMPLETION | 2282.69ms | 500.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 04:24:10 | VAS-1792293848-303BC6B3F055 | AGGREGATOR | TXN_COMPLETION | 1346.87ms | 400.00ms | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-18 | 04:24:10 | VAS-1792293848-303BC6B3F055 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-18 | 04:23:54 | VAS-1792293833-C1F6CC7CF5CE | TELCO | TXN_COMPLETION | 842.66ms | 500.00ms | Union Bank | Primus VAS | Glo |
| 2026-10-18 | 04:23:34 | VAS-1792293814-F632D00DE96A | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | NexBridge | Glo |
| 2026-10-18 | 04:23:31 | VAS-1792293809-5F50C90BA3FC | TELCO | TXN_COMPLETION | 693.91ms | 500.00ms | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 04:23:31 | VAS-1792293809-5F50C90BA3FC | AGGREGATOR | TXN_COMPLETION | 1416.40ms | 400.00ms | MoMo PSB | NexBridge | MTN |