SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0225 | Sep 21 | Primus VAS | Success Rate | 95.0% | 94.8% | 15 | QUEUED | OPEN |
| SLB-20260921-0224 | Sep 21 | Glo | Success Rate | 95.0% | 92.8% | 17 | QUEUED | CLOSED |
| SLB-20260921-0223 | Sep 21 | MTN | Success Rate | 95.0% | 94.1% | 16 | QUEUED | OPEN |
| SLB-20260921-0222 | Sep 21 | Telcos Direct | Success Rate | 95.0% | 94.6% | 7 | QUEUED | OPEN |
| SLB-20260921-0221 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 10 | QUEUED | CLOSED |
| SLB-20260921-0220 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.1% | 10 | QUEUED | CLOSED |
| SLB-20260921-0219 | Sep 21 | Glo | Success Rate | 95.0% | 91.2% | 12 | QUEUED | CLOSED |
| SLB-20260921-0218 | Sep 21 | MTN | Success Rate | 95.0% | 94.0% | 9 | QUEUED | CLOSED |
| SLB-20260921-0217 | Sep 21 | Opay | Success Rate | 90.0% | 85.7% | 1 | QUEUED | OPEN |
| SLB-20260921-0216 | Sep 21 | NexBridge | Success Rate | 95.0% | 86.7% | 4 | QUEUED | CLOSED |
| SLB-20260921-0215 | Sep 21 | MTN | Success Rate | 95.0% | 91.3% | 2 | QUEUED | CLOSED |
| SLB-20260921-0214 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20260921-0213 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0212 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0211 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0210 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0209 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | OPEN |
| SLB-20260921-0208 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0207 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0206 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 15:02:45 | VAS-1792332163-B21425A65C1A | AGGREGATOR | TXN_COMPLETION | 1928.97ms | 400.00ms | GTBank | Telcos Direct | MTN |
| 2026-10-18 | 15:02:45 | VAS-1792332163-B21425A65C1A | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | Telcos Direct | MTN |
| 2026-10-18 | 15:02:38 | VAS-1792332155-F4E23B8C1422 | AGGREGATOR | TXN_COMPLETION | 2312.37ms | 400.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-18 | 15:02:38 | VAS-1792332155-F4E23B8C1422 | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Opay | Telcos Direct | Airtel |
| 2026-10-18 | 15:02:31 | VAS-1792332148-538218AFEB37 | TELCO | TXN_COMPLETION | 2448.76ms | 500.00ms | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 15:02:31 | VAS-1792332148-538218AFEB37 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 15:02:22 | VAS-1792332141-11749EC8798C | AGGREGATOR | TXN_COMPLETION | 727.83ms | 400.00ms | GTBank | Primus VAS | MTN |
| 2026-10-18 | 15:02:14 | VAS-1791887440-DC1A18FA2A2A | AGGREGATOR | TXN_COMPLETION | 1283.76ms | 400.00ms | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 15:02:14 | VAS-1791887440-DC1A18FA2A2A | MERCHANT | TXN_COMPLETION | 444716.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 15:02:08 | VAS-1792332126-44A8B7C686DD | AGGREGATOR | TXN_COMPLETION | 2492.05ms | 400.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 15:02:08 | VAS-1792332126-44A8B7C686DD | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 15:01:53 | VAS-1792332111-5C662C5A2A04 | TELCO | TXN_COMPLETION | 679.89ms | 500.00ms | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-18 | 15:01:53 | VAS-1792332111-5C662C5A2A04 | AGGREGATOR | TXN_COMPLETION | 1369.43ms | 400.00ms | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-18 | 15:01:53 | VAS-1792332111-5C662C5A2A04 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-18 | 15:01:39 | VAS-1792332096-51561AC9E5AF | AGGREGATOR | TXN_COMPLETION | 2223.92ms | 400.00ms | MoMo PSB | Primus VAS | Airtel |
| 2026-10-18 | 15:01:39 | VAS-1792332096-51561AC9E5AF | MERCHANT | TXN_COMPLETION | 37.00s | 5.00s | MoMo PSB | Primus VAS | Airtel |
| 2026-10-18 | 15:01:29 | VAS-1792332089-7D197DB29800 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | NexBridge | MTN |
| 2026-10-18 | 15:01:23 | VAS-1792332081-3014A08D1BB9 | TELCO | TXN_COMPLETION | 1576.51ms | 500.00ms | Kuda MFB | NexBridge | MTN |
| 2026-10-18 | 15:01:17 | VAS-1792332074-7F4045E3FA26 | AGGREGATOR | TXN_COMPLETION | 2403.38ms | 400.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 15:01:17 | VAS-1792332074-7F4045E3FA26 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |