SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0225 | Sep 21 | Primus VAS | Success Rate | 95.0% | 94.8% | 15 | QUEUED | OPEN |
| SLB-20260921-0224 | Sep 21 | Glo | Success Rate | 95.0% | 92.8% | 17 | QUEUED | CLOSED |
| SLB-20260921-0223 | Sep 21 | MTN | Success Rate | 95.0% | 94.1% | 16 | QUEUED | OPEN |
| SLB-20260921-0222 | Sep 21 | Telcos Direct | Success Rate | 95.0% | 94.6% | 7 | QUEUED | OPEN |
| SLB-20260921-0221 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 10 | QUEUED | CLOSED |
| SLB-20260921-0220 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.1% | 10 | QUEUED | CLOSED |
| SLB-20260921-0219 | Sep 21 | Glo | Success Rate | 95.0% | 91.2% | 12 | QUEUED | CLOSED |
| SLB-20260921-0218 | Sep 21 | MTN | Success Rate | 95.0% | 94.0% | 9 | QUEUED | CLOSED |
| SLB-20260921-0217 | Sep 21 | Opay | Success Rate | 90.0% | 85.7% | 1 | QUEUED | OPEN |
| SLB-20260921-0216 | Sep 21 | NexBridge | Success Rate | 95.0% | 86.7% | 4 | QUEUED | CLOSED |
| SLB-20260921-0215 | Sep 21 | MTN | Success Rate | 95.0% | 91.3% | 2 | QUEUED | CLOSED |
| SLB-20260921-0214 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20260921-0213 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0212 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0211 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0210 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0209 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | OPEN |
| SLB-20260921-0208 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0207 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0206 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 03:18:44 | VAS-1792289922-2D198C42A588 | TELCO | TXN_COMPLETION | 1726.02ms | 500.00ms | Access Bank | Telcos Direct | MTN |
| 2026-10-18 | 03:18:44 | VAS-1792289922-2D198C42A588 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Telcos Direct | MTN |
| 2026-10-18 | 03:18:38 | VAS-1792289917-80B929DE9F5E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 03:18:35 | VAS-1792289912-F0ABE9C40991 | AGGREGATOR | TXN_COMPLETION | 2502.45ms | 400.00ms | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 03:18:28 | VAS-1792289908-868DC1C67F34 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 03:18:23 | VAS-1792289903-297BE2ECD635 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Cordis Telcom | Airtel |
| 2026-10-18 | 03:18:20 | VAS-1792289898-B26763D4C68E | AGGREGATOR | TXN_COMPLETION | 1543.17ms | 400.00ms | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 03:18:20 | VAS-1792289898-B26763D4C68E | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 03:18:15 | VAS-1792289893-F3ABCB753508 | TELCO | TXN_COMPLETION | 1251.78ms | 500.00ms | Access Bank | Primus VAS | Glo |
| 2026-10-18 | 03:18:15 | VAS-1792289893-F3ABCB753508 | AGGREGATOR | TXN_COMPLETION | 1220.60ms | 400.00ms | Access Bank | Primus VAS | Glo |
| 2026-10-18 | 03:18:15 | VAS-1792289893-F3ABCB753508 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | Primus VAS | Glo |
| 2026-10-18 | 03:18:10 | VAS-1792289888-D28F25DD73C9 | AGGREGATOR | TXN_COMPLETION | 2098.23ms | 400.00ms | Access Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 03:17:44 | VAS-1792289863-F05412C97E0A | TELCO | TXN_COMPLETION | 884.29ms | 500.00ms | Access Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 03:17:40 | VAS-1792289858-7F321917E5A8 | TELCO | TXN_COMPLETION | 1067.85ms | 500.00ms | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 03:17:36 | VAS-1792289853-D02A511D6054 | AGGREGATOR | TXN_COMPLETION | 1726.52ms | 400.00ms | Union Bank | NexBridge | 9Mobile |
| 2026-10-18 | 03:17:26 | VAS-1792289844-827A2AFC0560 | TELCO | TXN_COMPLETION | 2059.24ms | 500.00ms | GTBank | Primus VAS | Glo |
| 2026-10-18 | 03:17:26 | VAS-1792289844-827A2AFC0560 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | GTBank | Primus VAS | Glo |
| 2026-10-18 | 03:17:00 | VAS-1792289819-6CBC61FAD8D6 | AGGREGATOR | TXN_COMPLETION | 1162.19ms | 400.00ms | Opay | NexBridge | MTN |
| 2026-10-18 | 03:17:00 | VAS-1792289819-6CBC61FAD8D6 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Opay | NexBridge | MTN |
| 2026-10-18 | 03:16:56 | VAS-1792289814-ACA96B334E3E | AGGREGATOR | TXN_COMPLETION | 1499.80ms | 400.00ms | Palmpay | NexBridge | Glo |