SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0225 | Sep 21 | Primus VAS | Success Rate | 95.0% | 94.8% | 15 | QUEUED | OPEN |
| SLB-20260921-0224 | Sep 21 | Glo | Success Rate | 95.0% | 92.8% | 17 | QUEUED | CLOSED |
| SLB-20260921-0223 | Sep 21 | MTN | Success Rate | 95.0% | 94.1% | 16 | QUEUED | OPEN |
| SLB-20260921-0222 | Sep 21 | Telcos Direct | Success Rate | 95.0% | 94.6% | 7 | QUEUED | OPEN |
| SLB-20260921-0221 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 10 | QUEUED | CLOSED |
| SLB-20260921-0220 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.1% | 10 | QUEUED | CLOSED |
| SLB-20260921-0219 | Sep 21 | Glo | Success Rate | 95.0% | 91.2% | 12 | QUEUED | CLOSED |
| SLB-20260921-0218 | Sep 21 | MTN | Success Rate | 95.0% | 94.0% | 9 | QUEUED | CLOSED |
| SLB-20260921-0217 | Sep 21 | Opay | Success Rate | 90.0% | 85.7% | 1 | QUEUED | OPEN |
| SLB-20260921-0216 | Sep 21 | NexBridge | Success Rate | 95.0% | 86.7% | 4 | QUEUED | CLOSED |
| SLB-20260921-0215 | Sep 21 | MTN | Success Rate | 95.0% | 91.3% | 2 | QUEUED | CLOSED |
| SLB-20260921-0214 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20260921-0213 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0212 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0211 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0210 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0209 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | OPEN |
| SLB-20260921-0208 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0207 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0206 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 03:05:18 | VAS-1792289116-DC1C5199EE79 | AGGREGATOR | TXN_COMPLETION | 1161.38ms | 400.00ms | Access Bank | Cordis Telcom | MTN |
| 2026-10-18 | 03:05:18 | VAS-1792289116-DC1C5199EE79 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | Cordis Telcom | MTN |
| 2026-10-18 | 03:05:12 | VAS-1792289111-14E3EC668277 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Telcos Direct | MTN |
| 2026-10-18 | 03:05:09 | VAS-1792289106-38F66F1FEEFE | AGGREGATOR | TXN_COMPLETION | 1815.52ms | 400.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 03:05:09 | VAS-1792289106-38F66F1FEEFE | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 03:04:58 | VAS-1792289097-A2AF8D9BCA2C | AGGREGATOR | TXN_COMPLETION | 1227.63ms | 400.00ms | Kuda MFB | Telcos Direct | MTN |
| 2026-10-18 | 03:04:54 | VAS-1792289092-F50D6DE2096B | AGGREGATOR | TXN_COMPLETION | 2141.17ms | 400.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 03:04:54 | VAS-1792289092-F50D6DE2096B | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 03:04:49 | VAS-1792289087-E724FB9BD9C5 | AGGREGATOR | TXN_COMPLETION | 1700.46ms | 400.00ms | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 03:04:49 | VAS-1792289087-E724FB9BD9C5 | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 03:04:42 | VAS-1792289082-C1A1D3DF9ABF | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 03:04:37 | VAS-1792289077-83D6D9ED2960 | AGGREGATOR | TXN_COMPLETION | 414.26ms | 400.00ms | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 03:04:29 | VAS-1792289067-46F7E4978647 | AGGREGATOR | TXN_COMPLETION | 1428.55ms | 400.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-18 | 03:04:14 | VAS-1792289052-B516BD296A07 | AGGREGATOR | TXN_COMPLETION | 1615.88ms | 400.00ms | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 03:04:14 | VAS-1792289052-B516BD296A07 | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 03:04:08 | VAS-1792289047-EA35ECB8516C | AGGREGATOR | TXN_COMPLETION | 403.11ms | 400.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 03:04:08 | VAS-1792289047-EA35ECB8516C | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 03:04:07 | VAS-1792289043-86E9D0F2AE85 | TELCO | TXN_COMPLETION | 1828.96ms | 500.00ms | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 03:04:07 | VAS-1792289043-86E9D0F2AE85 | AGGREGATOR | TXN_COMPLETION | 2111.94ms | 400.00ms | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 03:04:07 | VAS-1792289043-86E9D0F2AE85 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Cordis Telcom | MTN |