SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0225 | Sep 21 | Primus VAS | Success Rate | 95.0% | 94.8% | 15 | QUEUED | OPEN |
| SLB-20260921-0224 | Sep 21 | Glo | Success Rate | 95.0% | 92.8% | 17 | QUEUED | CLOSED |
| SLB-20260921-0223 | Sep 21 | MTN | Success Rate | 95.0% | 94.1% | 16 | QUEUED | OPEN |
| SLB-20260921-0222 | Sep 21 | Telcos Direct | Success Rate | 95.0% | 94.6% | 7 | QUEUED | OPEN |
| SLB-20260921-0221 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 10 | QUEUED | CLOSED |
| SLB-20260921-0220 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.1% | 10 | QUEUED | CLOSED |
| SLB-20260921-0219 | Sep 21 | Glo | Success Rate | 95.0% | 91.2% | 12 | QUEUED | CLOSED |
| SLB-20260921-0218 | Sep 21 | MTN | Success Rate | 95.0% | 94.0% | 9 | QUEUED | CLOSED |
| SLB-20260921-0217 | Sep 21 | Opay | Success Rate | 90.0% | 85.7% | 1 | QUEUED | OPEN |
| SLB-20260921-0216 | Sep 21 | NexBridge | Success Rate | 95.0% | 86.7% | 4 | QUEUED | CLOSED |
| SLB-20260921-0215 | Sep 21 | MTN | Success Rate | 95.0% | 91.3% | 2 | QUEUED | CLOSED |
| SLB-20260921-0214 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20260921-0213 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0212 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0211 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0210 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0209 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | OPEN |
| SLB-20260921-0208 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0207 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0206 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 03:03:38 | VAS-1792289018-9413FE4412D3 | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | Union Bank | Cordis Telcom | MTN |
| 2026-10-18 | 03:03:30 | VAS-1792289008-F2A97DCA0527 | TELCO | TXN_COMPLETION | 789.89ms | 500.00ms | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-18 | 03:03:30 | VAS-1792289008-F2A97DCA0527 | AGGREGATOR | TXN_COMPLETION | 1088.26ms | 400.00ms | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-18 | 03:03:30 | VAS-1792289008-F2A97DCA0527 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-18 | 03:03:24 | VAS-1792289003-76ED308D49F4 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | GTBank | NexBridge | Airtel |
| 2026-10-18 | 03:03:12 | VAS-1792288988-D86F4DB3C4A7 | TELCO | TXN_COMPLETION | 1073.00ms | 500.00ms | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 03:03:12 | VAS-1792288988-D86F4DB3C4A7 | AGGREGATOR | TXN_COMPLETION | 2107.36ms | 400.00ms | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 03:03:12 | VAS-1792288988-D86F4DB3C4A7 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 03:03:05 | VAS-1790556664-8CAE86C3C8CA | MERCHANT | TXN_COMPLETION | 1732352.00s | 5.00s | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 03:03:00 | VAS-1792288978-0F91F70804A5 | AGGREGATOR | TXN_COMPLETION | 1700.84ms | 400.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 03:03:00 | VAS-1792288978-0F91F70804A5 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 03:02:55 | VAS-1792288974-8E6D9B6B4A3D | AGGREGATOR | TXN_COMPLETION | 1416.21ms | 400.00ms | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 03:02:51 | VAS-1792288969-BD5E9F6496E6 | AGGREGATOR | TXN_COMPLETION | 1768.07ms | 400.00ms | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 03:02:51 | VAS-1792288969-BD5E9F6496E6 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 03:02:46 | VAS-1792288964-B8BC830905A1 | TELCO | TXN_COMPLETION | 1549.54ms | 500.00ms | Union Bank | Telcos Direct | Airtel |
| 2026-10-18 | 03:02:46 | VAS-1792288964-B8BC830905A1 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | Telcos Direct | Airtel |
| 2026-10-18 | 03:02:41 | VAS-1792288959-F01517849B2B | TELCO | TXN_COMPLETION | 1458.46ms | 500.00ms | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 03:02:41 | VAS-1792288959-F01517849B2B | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 03:02:36 | VAS-1792288954-0F41A086E0D5 | AGGREGATOR | TXN_COMPLETION | 1752.78ms | 400.00ms | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 03:02:36 | VAS-1792288954-0F41A086E0D5 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | Palmpay | Cordis Telcom | Glo |