SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0225 | Sep 21 | Primus VAS | Success Rate | 95.0% | 94.8% | 15 | QUEUED | OPEN |
| SLB-20260921-0224 | Sep 21 | Glo | Success Rate | 95.0% | 92.8% | 17 | QUEUED | CLOSED |
| SLB-20260921-0223 | Sep 21 | MTN | Success Rate | 95.0% | 94.1% | 16 | QUEUED | OPEN |
| SLB-20260921-0222 | Sep 21 | Telcos Direct | Success Rate | 95.0% | 94.6% | 7 | QUEUED | OPEN |
| SLB-20260921-0221 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 10 | QUEUED | CLOSED |
| SLB-20260921-0220 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.1% | 10 | QUEUED | CLOSED |
| SLB-20260921-0219 | Sep 21 | Glo | Success Rate | 95.0% | 91.2% | 12 | QUEUED | CLOSED |
| SLB-20260921-0218 | Sep 21 | MTN | Success Rate | 95.0% | 94.0% | 9 | QUEUED | CLOSED |
| SLB-20260921-0217 | Sep 21 | Opay | Success Rate | 90.0% | 85.7% | 1 | QUEUED | OPEN |
| SLB-20260921-0216 | Sep 21 | NexBridge | Success Rate | 95.0% | 86.7% | 4 | QUEUED | CLOSED |
| SLB-20260921-0215 | Sep 21 | MTN | Success Rate | 95.0% | 91.3% | 2 | QUEUED | CLOSED |
| SLB-20260921-0214 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20260921-0213 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0212 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0211 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0210 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0209 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | OPEN |
| SLB-20260921-0208 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0207 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0206 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 03:00:58 | VAS-1792288856-7D4C9072F0DC | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | Primus VAS | Glo |
| 2026-10-18 | 03:00:44 | VAS-1792288841-FF828534E10E | TELCO | TXN_COMPLETION | 1036.14ms | 500.00ms | GTBank | Primus VAS | Glo |
| 2026-10-18 | 03:00:44 | VAS-1792288841-FF828534E10E | AGGREGATOR | TXN_COMPLETION | 1894.06ms | 400.00ms | GTBank | Primus VAS | Glo |
| 2026-10-18 | 03:00:44 | VAS-1792288841-FF828534E10E | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Primus VAS | Glo |
| 2026-10-18 | 03:00:27 | VAS-1792288826-BA21F0E0AFE2 | AGGREGATOR | TXN_COMPLETION | 656.17ms | 400.00ms | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 03:00:22 | VAS-1792288821-119F9F0D5067 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | NexBridge | Airtel |
| 2026-10-18 | 03:00:13 | VAS-1792288812-8F2A450D4632 | TELCO | TXN_COMPLETION | 678.36ms | 500.00ms | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 03:00:09 | VAS-1792288807-DC368AAA0565 | TELCO | TXN_COMPLETION | 594.82ms | 500.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 03:00:09 | VAS-1792288807-DC368AAA0565 | AGGREGATOR | TXN_COMPLETION | 1243.75ms | 400.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 03:00:04 | VAS-1792288803-6BCD418F9FB0 | AGGREGATOR | TXN_COMPLETION | 414.85ms | 400.00ms | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-18 | 03:00:04 | VAS-1792288803-6BCD418F9FB0 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-18 | 02:59:42 | VAS-1792288782-D97866F9A18F | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 02:59:27 | VAS-1792288767-8D47D5CDCAC2 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 02:59:23 | VAS-1792288762-8E382DB19225 | AGGREGATOR | TXN_COMPLETION | 792.58ms | 400.00ms | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 02:59:23 | VAS-1792288762-8E382DB19225 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 02:58:58 | VAS-1792288737-0714D1E06A32 | AGGREGATOR | TXN_COMPLETION | 805.73ms | 400.00ms | FirstBank | NexBridge | Airtel |
| 2026-10-18 | 02:58:40 | VAS-1792288718-4DF8263DF67E | TELCO | TXN_COMPLETION | 1960.86ms | 500.00ms | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 02:58:40 | VAS-1792288718-4DF8263DF67E | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 02:58:36 | VAS-1792288713-571FCE1A6F7F | AGGREGATOR | TXN_COMPLETION | 2265.41ms | 400.00ms | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 02:58:36 | VAS-1792288713-571FCE1A6F7F | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | Cordis Telcom | 9Mobile |