SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0225 | Sep 21 | Primus VAS | Success Rate | 95.0% | 94.8% | 15 | QUEUED | OPEN |
| SLB-20260921-0224 | Sep 21 | Glo | Success Rate | 95.0% | 92.8% | 17 | QUEUED | CLOSED |
| SLB-20260921-0223 | Sep 21 | MTN | Success Rate | 95.0% | 94.1% | 16 | QUEUED | OPEN |
| SLB-20260921-0222 | Sep 21 | Telcos Direct | Success Rate | 95.0% | 94.6% | 7 | QUEUED | OPEN |
| SLB-20260921-0221 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 10 | QUEUED | CLOSED |
| SLB-20260921-0220 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.1% | 10 | QUEUED | CLOSED |
| SLB-20260921-0219 | Sep 21 | Glo | Success Rate | 95.0% | 91.2% | 12 | QUEUED | CLOSED |
| SLB-20260921-0218 | Sep 21 | MTN | Success Rate | 95.0% | 94.0% | 9 | QUEUED | CLOSED |
| SLB-20260921-0217 | Sep 21 | Opay | Success Rate | 90.0% | 85.7% | 1 | QUEUED | OPEN |
| SLB-20260921-0216 | Sep 21 | NexBridge | Success Rate | 95.0% | 86.7% | 4 | QUEUED | CLOSED |
| SLB-20260921-0215 | Sep 21 | MTN | Success Rate | 95.0% | 91.3% | 2 | QUEUED | CLOSED |
| SLB-20260921-0214 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20260921-0213 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0212 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0211 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0210 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0209 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | OPEN |
| SLB-20260921-0208 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0207 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0206 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 02:50:34 | VAS-1792288231-D4183A7089AD | TELCO | TXN_COMPLETION | 2553.99ms | 500.00ms | FirstBank | Telcos Direct | MTN |
| 2026-10-18 | 02:50:34 | VAS-1792288231-D4183A7089AD | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | FirstBank | Telcos Direct | MTN |
| 2026-10-18 | 02:50:12 | VAS-1792288212-DAEA785F0DFF | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Primus VAS | Airtel |
| 2026-10-18 | 02:50:08 | VAS-1790148889-1639CD2C9F87 | MERCHANT | TXN_COMPLETION | 2139326.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 02:50:08 | VAS-1792288207-1ED0D76B0A71 | AGGREGATOR | TXN_COMPLETION | 446.15ms | 400.00ms | MoMo PSB | Primus VAS | Airtel |
| 2026-10-18 | 02:49:59 | VAS-1792288197-3042A9D2D01A | TELCO | TXN_COMPLETION | 2238.25ms | 500.00ms | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 02:49:59 | VAS-1792288197-3042A9D2D01A | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 02:49:53 | VAS-1792288192-EA4C1617359C | AGGREGATOR | TXN_COMPLETION | 1246.59ms | 400.00ms | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 02:49:53 | VAS-1792288192-EA4C1617359C | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 02:49:51 | VAS-1792288187-358C4F17F9F9 | TELCO | TXN_COMPLETION | 2128.65ms | 500.00ms | Access Bank | NexBridge | MTN |
| 2026-10-18 | 02:49:51 | VAS-1792288187-358C4F17F9F9 | AGGREGATOR | TXN_COMPLETION | 1779.63ms | 400.00ms | Access Bank | NexBridge | MTN |
| 2026-10-18 | 02:49:51 | VAS-1792288187-358C4F17F9F9 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-18 | 02:49:45 | VAS-1792288182-76CC168C76DA | TELCO | TXN_COMPLETION | 2532.86ms | 500.00ms | Opay | Telcos Direct | 9Mobile |
| 2026-10-18 | 02:49:45 | VAS-1792288182-76CC168C76DA | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | Telcos Direct | 9Mobile |
| 2026-10-18 | 02:49:39 | VAS-1792288177-E5B31C3141D9 | TELCO | TXN_COMPLETION | 1189.49ms | 500.00ms | Kuda MFB | NexBridge | Glo |
| 2026-10-18 | 02:49:18 | VAS-1792288157-84A1BDA60593 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 02:49:15 | VAS-1792288153-FE36AA68D343 | TELCO | TXN_COMPLETION | 1706.16ms | 500.00ms | Palmpay | Telcos Direct | Airtel |
| 2026-10-18 | 02:49:15 | VAS-1792288153-FE36AA68D343 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | Telcos Direct | Airtel |
| 2026-10-18 | 02:48:51 | VAS-1792288128-5DAF7C37E66B | TELCO | TXN_COMPLETION | 1001.08ms | 500.00ms | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 02:48:51 | VAS-1792288128-5DAF7C37E66B | AGGREGATOR | TXN_COMPLETION | 1554.78ms | 400.00ms | Access Bank | Cordis Telcom | Glo |